SELVAN
Summary
Experienced Technical Support Engineer with over 14 years in virtualization, backup, cloud, and storage environments. Skilled in Commvault, VMware, NetApp, Veritas, Microsoft Exchange and enterprise infrastructure solutions. Strong problem-solving abilities with a passion for delivering customer-centric IT support and infrastructure planning.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Technical Specialist – Tier 1 (Media Management)
Commvault Systems (India) Private Limited
04.2020 - Current
- Commvault Certified Engineer delivering technical solutions to customers.
- Configured and maintained Commvault MediaAgents and associated storage libraries (tape, disk, and cloud).
- Performed backups to Disk, Tape, and Cloud; conducted End-to-End data restores from all storage tiers.
- Configured Cloud Libraries and provided backup/restore support for AWS S3, Azure Blob, and HPE StoreOnce.
- Managed Auxiliary Copy configurations including synchronous and Selective Copy; restored from secondary copy.
- Handled Commvault Deduplication Database (DDB) configuration, sealing, and reconstruction.
- Planned and designed Deduplication Storage Policies.
- Performed troubleshooting using event logs, network packets, Windows Firewall, and VSS.
Technical Support Engineer
VMware (via Tundra Payroll)
08.2019 - 04.2020
- Troubleshoot ESXi host failures and vCenter issues.
- Resolved PSOD and storage driver-related issues.
- Configured and troubleshoot HA and DRS, Virtual Switches, Port Groups.
System Engineer
Concentrix Technologies
01.2018 - 07.2019
- Handled hardware and NAS issues in NetApp Storage including multiple disk failures.
- Physical Storage Management: Assigning Disk Ownership, aggregate, RAID-DP, Disk Scrubbing, Disk Zeroing etc.
- Knowledge in Configuring and Administration of NetApp (FAS 2xxx, FAS3xxx, FAS6xxx, FAS 8080, FAS9000, AFF A700)
- Created Aggregate's, volumes, Qtrees, LUN's & mapped to hosts.
- Configured CIFS for Windows Hosts and NFS for UNIX hosts.
- NAS volume setup, configuration and presentation to hosts.
- Adding Disks to the existing aggregates.
- Zoning configuration on Brocade FC SAN switch
- Performed root cause analysis and hardware replacements during controller panics.
- Determining latest Firmware and upgrading Disks/Shelves.
Senior Technical Support Engineer – Tier 3
Concentrix Technologies
04.2014 - 01.2018
- Configured and troubleshoot Backup Exec environments.
- Managed deduplication storage, B2D folders, tape libraries, and robotic libraries.
- Handled disaster recovery and GRT restores for Exchange servers.
Application Engineer – Supportminds (Netgear)
CSS Corp
02.2011 - 11.2013
- Supported SOHO router configuration and network troubleshooting.
- Configured wireless networks, access points, IP camera/DVR support.
Technical Support Engineer
Sutherland
11.2009 - 02.2011
- Provided support for Bell ISP customers in Ontario/Quebec.
- Resolved internet/email issues and configured modems and routers.
Education
B.E. - Computer Science and Engineering
National College of Engineering
HSC - undefined
S.A.V Higher Secondary School
SSLC - undefined
S.A.V Higher Secondary School
Skills
- Backup Solutions: Commvault & Veritas Backup Exec (BE2010 to BE16)
- Storage Technologies: NetApp FAS Series, RAID-DP, Aggregates, Volumes, Qtrees
- Operating Systems: Windows Server 2008/2012, Linux, Clustered Data ONTAP 9x, ONTAP 73x
- Virtualization: VMware vSphere, ESXi 6x, vCenter, vSphere Standard & Distributed Switches
- Protocols: NFS, CIFS, NDMP, FC, iSCSI, FCoE
- Networking: LAN/WAN Configuration, Router & Modem Troubleshooting
- Cloud & Storage Platforms: Microsoft Azure, Amazon S3, NetApp (Studied – Not Certified)
Certification
Commvault Certified Engineer – CommCell Console Exam
Hobbies and Interests
Walking, Running, and Exercise; Church Activities
Timeline
Technical Specialist – Tier 1 (Media Management)
Commvault Systems (India) Private Limited
04.2020 - Current
Technical Support Engineer
VMware (via Tundra Payroll)
08.2019 - 04.2020
System Engineer
Concentrix Technologies
01.2018 - 07.2019
Senior Technical Support Engineer – Tier 3
Concentrix Technologies
04.2014 - 01.2018
Application Engineer – Supportminds (Netgear)
CSS Corp
02.2011 - 11.2013
Technical Support Engineer
Sutherland
11.2009 - 02.2011
HSC - undefined
S.A.V Higher Secondary School
SSLC - undefined
S.A.V Higher Secondary School
B.E. - Computer Science and Engineering
National College of Engineering
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