SELVAPATHI SUNDARESAN
Chennai
Summary
Dynamic Associate Business Manager at HCL Technologies, adept in holistic AI utilization, expert in implementing Copilot AI solutions across the entire QA ecosystem for test case generation, automated metrics development, reporting macros, and comprehensive effort optimization. Revolutionized manual testing processes, enhancing efficiency and quality delivery. Proven leader in sprint optimization and stakeholder engagement, fostering collaboration and achieving project milestones. Skilled in custom prompt engineering and mentoring teams for success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Associate Business Manager
HCL Technologies
02.2019 - Current
- Led Guidewire PolicyCenter renewal and cloud ETL data conversion projects, serving 2+ million policies.
- Managed a QA team of 30+ professionals across ETL and functional testing workstreams.
- Revolutionized manual testing processes by integrating Copilot AI across all testing domains, utilizing custom prompts for automated test case generation, achieving progressive effort reduction with each sprint, and exponentially increasing efficiency and quality delivery.
- Orchestrated data conversion processes through multiple layers: Landing, Staging, Preprod, PMTIN, PMT IN, and PMT OUT.
- Facilitated sprint planning, user story creation, and progress tracking using Agile methodologies.
- Conducted defect triage sessions with Scrum Masters, Data Product Owners (DPO), and vendor teams.
- Delivered sprint demos, and obtained formal sign-offs from stakeholders.
- Leveraged Copilot AI extensively for test scenario creation, defect analysis, and documentation generation, transforming the traditional manual testing approach into an AI-enhanced quality assurance methodology.
- Pioneered AI-assisted manual testing by utilizing Copilot AI for comprehensive test case generation, reducing manual effort progressively across sprint cycles, while enhancing overall testing quality and coverage.
- Validated Kafka payloads and Earnix rules during integration testing phases.
- Performed E2E validation of converted data across GWPC, integration layers, and downstream applications.
- Tested core renewal functionalities, including clock movement simulations for auto-renewal processing.
Product Specialist
Cognizant Technology Solutions - Project #5
10.2017 - 01.2019
- Reviewed and validated QA artifacts, including test scenarios and execution results, using AI-enhanced analysis techniques.
- Requirement analysis and ambiguity resolution, streamlining E2E requirements tracking, and stakeholder communication processes.
- Conducted requirement gap analysis and provided technical guidance to team members.
- Managed defect triage processes with development teams, and monitored closure rates.
- Prepared a coverage matrix for user stories, ensuring 100% requirement traceability.
- Served as the Point of Contact (POC) for internal audits, risk tracking, and project health maintenance.
Guidewire Greenfield Implementation
Project #4
04.2016 - 10.2017
- Led the QA Integration Stream as the offshore single point of contact for testing requirements.
- Participated in sprint planning and task estimations, collaborating with the Dev and Scrum teams.
- Conducted project demos from offshore to business and technical stakeholders.
- Managed external third-party vendor integrations, and handled integration point testing.
- Delivered knowledge transfer sessions to new resources in the Integration stream.
- Established daily deliverable benchmarks, and monitored progress metrics.
- Published daily integration status reports to on-site leadership teams.
Guidewire Migration
Project #3
03.2014 - 04.2016
- Led Personal Lines, Auto, and Property LOB QA tracks covering multiple insurance products.
- Conducted requirement clarification calls with on-site Business Analysts.
- Reviewed test scenarios, cases, and execution results, ensuring quality standards.
- Managed defect triage sessions with development teams for timely closures.
- Generated comprehensive daily and weekly reports for offshore and on-site management.
- Provided knowledge, transition, and domain expertise to new team members.
Mainframe Functional Testing
Project #2
02.2010 - 03.2014
- Executed complete QA lifecycle for Personal Lines (Auto, Home) Line of Business.
- Performed requirement analysis, test design, execution, and defect management.
- Collaborated closely with business analysts to understand application requirements.
- Worked with SDLC processes using mainframe and web applications.
- Designed knowledge base documents for testing, business, and support groups.
- Actively participated in knowledge sharing and mentoring activities.
CRM Application Testing
Project #1
12.2008 - 02.2010
- Performed functional testing for mainframe and CRM applications for AT&T Telecom Services.
- Provided customer support via calls and emails to resolve application issues.
- Mentored new team members, and conducted training sessions.
- Managed team reporting and tracked performance metrics.
- Handled support management activities, including task and process management.
Education
Bachelor of Science (B.Sc.) - Plant Biology & Plant Biotechnology
Guru Nanak College
Chennai04.2006
Skills
- AI/automation: Copilot AI for test case generation, custom prompt engineering, AI-enhanced manual testing, progressive sprint optimization
- Insurance platforms: Guidewire PolicyCenter (GWPC)
- ETL tools: SSIS (SQL Server Integration Services), Informatica PowerCenter, Control-M
- Databases: SQL Server, Oracle
- Testing tools: HP ALM, Q-Test, JIRA, Postman, Datadog
- Integration tools: Kafka, Earnix, REST/SOAP APIs
KEY ACHIEVEMENTS & METRICS
- Strategically restructuring team composition with an optimal fresher-to-experienced resource ratio to achieve a 40% cost reduction while maintaining quality standards
- Revolutionized manual testing efficiency by implementing Copilot AI across all testing domains, achieving progressive effort savings of 25-40% per sprint, with exponential quality improvements
- Led 12 or more major Guidewire implementations with 100% on-time delivery
- Built self-sufficient QA teams through comprehensive knowledge transfer and mentoring programs, reducing dependency on senior resources by 60%
- Achieved a 95%+ defect detection rate through comprehensive end-to-end testing strategies
- Managed data conversion for over 2 million insurance policies with zero data loss
- Scaled AI-assisted testing methodology across account streams, standardizing processes, and achieving consistent 30%+ effort optimization enterprise-wide
- Maintained project GREEN status through effective risk tracking and mitigation
- Delivered sprint demos to client-level executives, achieving consistent stakeholder approval
CORE COMPETENCIES
AI-powered testing
- innovation, insurance domain expertise, testing methodologies
- Comprehensive AI integration across the QA lifecycle
- Custom prompt engineering for automation
- Progressive sprint efficiency optimization
- Intelligent metrics and reporting automation
Insurance domain expertise
- Property and casualty insurance (P&C)
- Guidewire PolicyCenter (GWPC)
- Policy lifecycle
- Underwriting and rating systems
Testing methodologies
- Agile/Scrum with AI enhancement
- ETL testing, data conversion testing, and database testing
- Manual testing, functional testing
- System integration testing (SIT)
- End-to-end (E2E) testing
- Downstream application testing
- AI-assisted defect management
Certification
- INS 21 - Property & Casualty Insurance
- ISTQB - International Software Testing Qualifications Board
Affiliations
Leadership & Team Development AI Innovation & Change Management Knowledge Transfer & Capability Building Continuous Improvement & Innovation Strategic Thinking & System Design
- Self-Sufficient Team Building Advocate - Passionate about developing autonomous, high-performing teams that operate independently without constant supervision. Successfully implemented methodologies across multiple projects to create resilient team structures and knowledge-sharing frameworks
- Cross-Functional Leadership Mentor - Guide team leads and managers across different account streams on building sustainable team ecosystems, focusing on empowerment, skill development, and creating systems that thrive beyond individual leadership presence
- Copilot AI Champion & Evangelist - Actively promote and demonstrate the transformative benefits of Copilot AI across multiple account streams, conducting workshops and knowledge sessions on effort optimization, efficiency improvements, and practical AI implementation strategies
- Technology Transformation Leader - Drive organizational change by showcasing measurable ROI of AI-assisted methodologies, helping teams transition from traditional approaches to AI-enhanced workflows while maintaining quality standards
- Systematic Knowledge Architecture - Design and implement comprehensive knowledge transfer frameworks that ensure critical information and processes are documented, accessible, and transferrable, eliminating single points of failure in team operations
- Cross-Account Best Practices Facilitator - Lead initiative to standardize and share successful team-building and AI implementation strategies across different client accounts, creating replicable models for sustainable team development
- Efficiency optimization researcher - continuously explore and experiment with new methodologies, tools, and approaches that can enhance team productivity and reduce dependency on leadership oversight
- Measurable Impact Advocate - Focus on quantifying and documenting the benefits of self-sufficient team models and AI implementations, creating compelling business cases for wider organizational adoption
- Sustainable process architecture - design robust processes and systems that function effectively without constant intervention, ensuring business continuity and team resilience during leadership transitions
- Future-ready team strategist - develop forward-thinking team structures that anticipate technological changes and prepare teams to adapt and thrive in evolving work environments
Timeline
Associate Business Manager
HCL Technologies
02.2019 - Current
Product Specialist
Cognizant Technology Solutions - Project #5
10.2017 - 01.2019
Guidewire Greenfield Implementation
Project #4
04.2016 - 10.2017
Guidewire Migration
Project #3
03.2014 - 04.2016
Mainframe Functional Testing
Project #2
02.2010 - 03.2014
CRM Application Testing
Project #1
12.2008 - 02.2010
Bachelor of Science (B.Sc.) - Plant Biology & Plant Biotechnology
Guru Nanak College
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