Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
8
8
years of professional experience
Work History
Sales Representative
Smollan India Field Management Pvt Ltd ( Castrol Industrial Business)
10.2023 - Current
Cultivated relationships with clients to drive repeat business and enhance customer satisfaction.
Analyzed market trends and customer feedback to inform sales strategies and product offerings.
Developed training materials for new sales staff, improving onboarding process efficiency.
Managed customer inquiries and resolved issues, ensuring timely responses and support.
Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Expanded customer base through cold calling, networking, and relationship building.
Increased sales revenue by identifying and targeting high-potential accounts.
Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
Built relationships with customers and community to promote long term business growth.
Selected correct products based on customer needs, product specifications and applicable regulations.
Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Developed and maintained strong working relationships with professionals within assigned territory.
Met existing customers to review current services and expand sales opportunities.
Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Marketing Executive
Everyonic Technologies
11.2021 - Current
Able to Inspect, Hands-on experience with Quality Management System (QMS) and testing methodologies.
In-depth Understanding of technical documentation.
Familiarity with statistical analysis.
Work with internal teams to increase customer satisfaction by improving the quality of the products.
QA-Engineer
Aactive Tools & Components
08.2020 - 10.2021
Portable faro quality Inspection
Quality Engineer
Lakshmi Industrial Enterprises
06.2019 - 04.2020
CMM and faro inspection
Quality Trainee
Ashok Leyland(Layam Flexi Solutions Pvt.Ltd)
03.2018 - 03.2019
Firewall inspection
Education
B.E. - Mechanical
Rajalakshmi Institute of Technology
Chennai
01.2017
HSC -
Vailankanni Hr. Sec. School
Barugur
01.2013
SSLC -
Vailankanni Hr. Sec. School
Barugur
01.2011
Skills
Communication skills
Time management
Negotiation & Conflict Resolution
Adaptability & Flexibility
Sales techniques
MS office
Distributor management & Sales
Customer experience
Direct & B to C Sales
Team Leadership
Sales Presentation
Relationship management
Customer service
Customer relations
Negotiation tactics
Cold calling
Business development
Pipeline building
Price quote preparation
Network development
Revenue generation
Staff training
Customer relationship building
Key Account Management
Accomplishments
Sorted out the trouble shooting on metal working fluids at customer place
Contributed to the good customer service
Developed the business with showing value saving proposal to the customer on MWF
Established ,developed and maintained positive business and customer relationships
Successfully converted lost accounts into current accounts, enhancing customer retention
Training
Attended an implant training “LARSEN AND TOUBRO TESTING CENTER” in KANCHIPURAM.
Attended an “HYUNDAI INDUSTRIAL PLANT” in SRIPERAMBATHUR.
Attended an “NEYVELI LIGNITE CORPORATION (NLC)” NEYVELI.
TECHNICAL KNOWLEDGE
Handling equipments of refractometer in Coolant and cleaners
Handling equipment of hydrometer in RP grades
Having knowledge in GIL Products & MWF Products
Having knowledge in Biocides
Having knowledge in additives
Checking of Jigs & Fixtures, GAUGES.
Inspection & gauging, assembly
Good understanding of drawing tolerance for linear and angular dimension.
Studying the drawings of fixtures and gauges.
Through Knowledge of inspection and Gauging ASSEMBLY.
PERSONAL PROFILE
Name: Selvaprakash G
Father name: Gunasekaran R
Mother name: Sivagami G
Gender: Male
Date of birth: 1996-06-01
Marital status: Married
Nationality: Indian
Hobbies: Internet surfing, Capture Natural Photos And Travelling.