Selvaraj Dass

Work History

Sales and Delivery Operations Manager

Infinite Computer Solutions (Fiserv India Pvt. Ltd.)

03.2013 - 01.2024

Contract Management
Manage and Publish standard sales forecast dashboard for the Sales Management meetings, with meaningful insights for making business decisions related to the performance of the team, a view of Target vs Actual, WOW Monthly Forecast report to the Management team that drives and enables informed business decisions
Report design, development, and distribution; including working with sales, delivery, and product managers to define requirements and translate into specifications, manipulation of raw data into presentation-quality graphs/table
Creation and timely distribution of standard weekly, monthly, and quarterly 'performance vs
Target' reports
Creation and timely distribution of various ad-hoc reports, as requested by Partner Sales Managers and other Operations and Planning team members
Track and maintain credits by working with the Corporate Finance team and facilitate with appropriate sales credit information
Review and publish Client activity logs from eCRM to measure and improve client interactions and meeting outcomes of account managers
Manage Deal Review Board Tracker
As a portfolio manager for Systems Integration Services team, was responsible to create and manage project information in Clarity system
Audit and Maintain the Project related documents (SOW/Contract/Approvals)
Support the PMs in Resource Allocation, adding and creating new skills for monthly billing as per the contract and maintain Primary Skill rate card
Support Finance team in providing information related to billing

Sales Management Advisor

IBM INDIA PVT LTD.

12.2012 - 03.2013

Provide the Sales Teams with data, reports and analysis that drives revenue performance and enables informed business decisions
Provide operational support to the sales team; make informed recommendations and enable informed decisions via accurate information to improve pipeline and performance view
Support revenue forecast process, as needed
Work with Sales/ Sales Operations Leader and Worldwide teams to facilitate/set up appropriate education for Sales teams
Establish a vehicle to measure and improve client satisfaction with the sales operations support
Ensure action plans are implemented to address exposures identified, with appropriate follow-through to closure

Sales Operations and Executive Admin to Senior VP Services

Cisco Systems India Pvt. Ltd.

01.2011 - 11.2012

Report design, development, and distribution; including working with partners to define requirements and translate into specifications, manipulation of raw data into presentation-quality graphs/table
Represented India Sales in weekly Sales Operations Review Meeting to report Booking and Forecast vs
Actual along to the Management team
Creation and timely distribution of standard weekly, monthly, and quarterly 'performance vs
Target' reports
Creation and timely distribution of various ad-hoc reports, as requested by Partner Sales Managers and other Operations and Planning team members
Month End Summaries (Booking): Provide an update on excepted month close with details of opportunities
Coordinate with sales managers and update Sales operation manager on Monthly bookings
Host forecast calls and facilitates the Channel Sales managers with the pipeline reports
Interlock with Finance on a regular basis to ensure we communicate the same numbers
Post pipeline, ensure all actions items are updated
Managed Calendar for the Senior VP – Meetings and appointments
Schedule and facilitate Meetings – for Internal and external stakeholders (Sending out Meeting Invites / Book Conference rooms / Organize Lunch / Refreshments etc.)
Supported Management Meetings by participating and taking notes on action items and publish the Minutes of Meeting to all the stakeholders
Managed Procurements and Vendors – Manage PO, Invoices and Payments to Suppliers

Project Coordinator

Sun Microsystems India Private Limited

11.2000 - 12.2011

Project Administration and co-ordination, responsible for day-to-day operations for the Professional Services Business
Manage and monitor the Project Health in terms of publishing the Reports to the key stakeholders on Resource Utilization, cost over runs and revenue forecast with the support of different teams to meet or exceed the quarterly/annual forecast and ensuring compliance/process adherence
Managed allocations of resources to projects and participated in the Project WIP Review Meeting with PMO
Managed resource utilization, Timecard System, and the logistics for TPP shipments
Execution and completion of all Third-Party Labor & Product based Projects, which includes placing the orders on the suppliers by inviting bids and selecting the right suppliers keeping the quality of the service and product by considering the targeted margin
Provide Sales forecast Report and Participate in weekly Operations Review Meeting to monitor Booking & Revenue Forecast vs
Actual along with management team
Liaise and work with Sales & field Finance on Revenue Management and Credit Collection
Managed Third party payments & Timesheet
Worked towards the Project closure, get customer’s feedback and the Completions certificates of the project
Managed sales forecast in CRM
Responsible for providing the right information to the service finance in smooth recognition of deferred revenues
Implement business process standardization and compliance for projects and Order Administration and participate in Internal and external Audits
Manage Filing System of all Projects, for Audit Trails
Validate PO, DRPT Check and DMP Approval, Customer Agreements CSA/GT& PE
Managed Order processing
[Order Booking, Billing and Revenue Recognition]
Support the AR team with Project information in collecting payments
Responsible for Application Testing, Go live and post deployment support
Also involved in Complete Data Management and worked with Corporate and global process owners

Program Management and Training Co-ordination

Reliance Infocom

01.2000 - 12.2000

This is basically a training program for the call center and technical support employees
This involved coordination with the functional managers/employees and working out schedules and planning the delivery of the training on different platforms (Sun Solaris, Oracle, Soft Skill, Windows NT and J2ee) and general coordination like organizing the facilities for the trainer, booking travel and accommodation, classroom setup and ordering training materials

Accounts Executive

Analog & Digital Systems

01.1995 - 12.2000

Maintaining Ledgers, Cash Book, Bank Book
Interacting with Vendors & Customers for Payments and collections
Maintaining ESI, PF, Sales Tax and Labor Registers
Maintaining Stock and Production Records
Material Management

Summary

Overview

Work History

Sales and Delivery Operations Manager

Sales Management Advisor

Sales Operations and Executive Admin to Senior VP Services

Project Coordinator

Program Management and Training Co-ordination

Accounts Executive

Education

Bachelor of Commerce - undefined

PG Diploma - Computer Application

Skills

Timeline

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