SELVARAJ J

• Lead a high-performing team of 22 Telesales Representatives, consistently achieving and surpassing quarterly and annual sales targets.
• Developed and implemented sales strategies that increased revenue by 20% year-over-year.
• Conducted regular training sessions to improve the product knowledge and sales techniques of team members, resulting in a 15% increase in individual sales performance.
• Collaborated with the Business Head to define sales goals, set KPIs, and monitor progress through detailed sales reports and analytics.
• Fostered strong client relationships, resulting in a 30% increase in repeat business and referrals.
• Successfully negotiated and closed complex sales deals, consistently exceeding sales quotas.
• Played a key role in product development by providing valuable customer feedback and market insights to the product development team.
• Implemented a CRM system to streamline lead management and sales processes, resulting in a 25% improvement in efficiency.

• Creating business potentials using various lead acquisition strategies.

• Manage sales process through research, qualification needs analysis etc.

• Understanding the product & customers' requirements in depth

• Maintain a high level of knowledge about Vaave's products and services

• Providing sufficient details to both prospective clients and customers' requirements

• Conduct online meetings with prospective and existing clients

• Building a relationship with prospective clients through email drip marketing campaigns, demos, and content marketing.

• Drive the 15 members Sales Team to reach their sales target daily and weekly, and help everyone contribute their sales weekly. Make them do on consistently if there is any lacking happen find the root cause and fix it.

• Facilitate internal resources necessary to further the sales cycle such as Executives, Presales, Sales Development, Product Management, Marketing

• Manage sales funnel from lead generation to PO execution.

• Focus on understanding an organization's business drivers, challenges, pain points, and how byjus software solution map to these.

• Work with the Marketing team for lead generation to do more campaigns with various segments to improve hot leads for better sales conversion and revenue generation.

• Parallelly handle presales guys to book good appointments with parents and school owners and principals. The main target audience is B2B, For revenue add the B2C segment also.

• Account management process monitored on weekly basis, New enrollments, Existing clients follow-up for renewals and referrals. If there any product issue happened retention process takes place.

• Got maximum target achiever award in the FY 2021-2022. And got the highest appraisal of 33.75 %.

• As a team Maintains RCN( Return Cancellation Not confirmed order of sales count) 0.9 Avg. Only 10% of Cancellation only happened in the overall byjus career. Its only because of Account Management skills.

• Overall revenue contributed as a team till now 2cr revenue. 3 Guys promoted as a Sales manager under my span and 4 people as TL. 6 of them got appraisal of 25 % in the year of 2022.

• We implement hourly tracker to increase our productivity on hourly basis it helps increase in no of appointments and sales average in weekly basis.

• As a team we achieved 2 Quarter highest revenue achievement and highest sales conversion as a team.

• Help them for closing and objection handling with clients sometime i will take product demonstration with clients.

• Maximum No of client acquisition in happened in FY 2021- 2022.

• It's an Individual contributor Role (IC ROLE).

• Have worked in modules of Inside Sales, Direct sales and Telesales Depending on business requirements it may vary. We can switch this module depending on the budget.

• The process we follow does the cold calling, and Fixing an appointment with clients, for product demonstration toll we use Zoom meetings, Direct in-person meetings.

• Average sales conversion of 20% on weekly basis. Got reward of salesperson who has a better sales conversion ratio at the regional level.

• For Lead generation conduct campaign by own Apartment campaign, Online events, and School campaign. These campaigns help a lot to reach 40Lakhs Revenue in 8 months. Then got promoted to a Team Lead

• As a Team Lead was handling 6 member team to guide them and help them achieve the given targets.

• Regional Top 3 Team Lead consecutively in a quarter of a cycle.

• As a 6 members team, we achieved our sales target achievement average of 110 % in a consecutive revenue quarter cycle. Then 2 People got promoted to TL from my team.

• 1 Cr Revenue reached in the timeline of 15 months. After requirement arise promoted as a Business Development Manager - Sales

• Handling customer end issues regarding their product requirements.

• Weekly thrice customer visits to make a new client acquisition and existing product contract extension meeting.

• Manpower allocation, Shift in charge, Real-time quality checking on Pre and post-production.

• Connect with the production team to improve and maintain product quality like dimensions, strength, material related things.

• Hourly inspection, Shiftwise inspection to improve production quality because of this we increased of no of Valve products by 36 % in the quarterly production cycle of 2019 - 2020

• To avoid material wastage improve I initiated our inspection count on an hourly basis with this step company's profit margin increased by 5 % Overall. For this, I got awards also.