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Years of Project Manager experience in IT Industry
Selvarasu
Project Manager
Chennai
Summary
Resourceful Project Manager with [Number] years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management.
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
6
6
Years of Business Analyst experience in IT Industry
2
2
Certifications
6
6
Years Study in Business Administration (UG/PG)
Work History
Project Manager
Sify Digital Services Ltd
Chennai, Tamilnadu
Jul.2015 - Mar.2022
- Resourceful Project Manager with over 6 years of experience In IT Projects, overseeing and managing the successful development and implementation of 12+ projects for 9 different clients with end-to-end Project life cycle and SDLC.
- Demonstrated leadership skills by leading and assisting cross-functional teams of 5 to 15 members. Experience in assigning resource and allocating tasks
- Planned, designed, and scheduled phases for large projects.
- Developed and initiated projects, managed costs, and monitored performance.
- Managed projects from initiation to implementation achieved project deadlines by coordinating with contractors to manage performance.
- Identified plans and resources required to meet project goals and objectives.
- Developed and implemented strategic project plans to meet business objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Prepared and submitted project invoices for review and approval.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Analyzed project performance data to identify areas of improvement.
- Monitored project progress, identified risks and took corrective action as needed.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Facilitated workshops to collect project requirements and user feedback.
- Developed and implemented project plans and budgets to ensure successful execution.
- Maintained open communication by presenting regular updates on project status to customers.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Met project deadlines without sacrificing build quality or workplace safety.
Business Analyst
Sify Technologies Ltd
Chennai, Tamil Nadu
Oct.2009 - Jun.2015
- Highly-motivated Business Analyst with 6 years of experience in SCM domain worked with India’s leading FMCG and Lube industry clients in the both public and private sectors. Fluent communicator with strong investigation, problem-solving and decision-making skills, combined with realistic approach and sound business process knowledge.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Assessed business requirements to forecast annual budgetary operational costs.
- Performed gap analysis to identify areas of improvement.
- Provided technical support for troubleshooting analytics and reporting issues.
- Collaborated with stakeholders to identify business needs and data sources.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Analyzed data to identify root causes of problems and recommend corrective actions.
Helpdesk Executive
Sify Ltd
Chennai, TamilNadu
Dec.2007 - Sep.2009
- Worked as Helpdesk team lead with 1 year 9 months of experience and managed 5 to 7 members team to Support and administrates the IT Projects.
- Recruited, trained and supported help desk technicians and representatives.
- Responded promptly to incoming sales leads and requests for technical support.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Provided basic end-user troubleshooting and desktop support.
- Managed help desk consisting of 7 employees and conducted performance evaluations.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Monitored problem management database and followed up with assigned personnel.
- Documented support interactions for future reference.
- Created support documentation that enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team.
- Assisted with updating technical support best practices for use by team.
- Researched product and issue resolution tactics to address customer concerns.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Scheduled staff and delivered training materials and information.
- Installed, modified, and repaired software and hardware to resolve technical issues.
Education
MBA - Marketing Management And Research
Madurai Kamaraj University
Madurai 06.2003 - 06.2005
BBA - Business Administration
University Of Madras
Chennai 06.1997 - 05.2000
Skills
Project planning and development
Accomplishments
· Successfully managed and implemented 12 Projects for 9 different clients.
· Successfully Installed over 1500 distributors across the country in Forum mERP Standalone version.
· In addition to that successfully onboarded over 1000 distributors in Forum NXT cloud application.
· Improved customer satisfaction ratings by 10% by closely monitor and resolved the problems with in defined SLA.
· Over 100 Customization projects, requirements gathered, documented, developed and delivered successfully.
Participate 3 consecutive CMMi Audits as auditees and helped to award successfully.
Software
MS Project Ms Outlook MS Visio JIRA
Forum mERP Forum Portal Forum Central Forum Client
Forum NXT SAP Integration Tally Integration BI Data Integration
Certification
CSM
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
PMP
12-2022
CSM
08-2022
Project Manager
Sify Digital Services Ltd
Jul.2015 - Mar.2022
Business Analyst
Sify Technologies Ltd
Oct.2009 - Jun.2015
Helpdesk Executive
Sify Ltd
Dec.2007 - Sep.2009
MBA - Marketing Management And Research
Madurai Kamaraj University
06.2003 - 06.2005
BBA - Business Administration
University Of Madras
06.1997 - 05.2000
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