SELVYN H. DAVID

Ambitious Fine Jewelry Specialist with proven expertise in driving sales and enhancing customer relationships. Demonstrates exceptional people management and time management skills to achieve impactful results.

KEY STRENGTHS ACROSS ASSIGNMENTS: 

Store Operations

. Coordinate the in-store promotional activities for new releases & special products.

. Involved in running the business for marketing & sales strategies, 

. Sending periodic reports to Head Office

. Responsible for planning schemes & tie ups for products available within the store.

. Track the top & bottom selling products, provide a qualitative feedback on the stocks

. Track & monitor competition constantly, create sources of information

Visual Merchandising

. Maintaining the store display as per the norms set by the Visual Merchandising Team

. Maintaining hygiene standards as well as aesthetic presentation of products

. Maintaining overall ambience and décor as per the standards and ensuring merchandise is stacked properly and taking care of Visual merchandising

Customer Service

. Ensuring high quality services, resulting in customer delight and optimum resource utilization

. Ensuring maximum customer satisfaction by closely interacting with in house and potential guests to understand their requirements and customizing the product and services accordingly

. Delivering high value services to affluent guests for exalting their satisfaction levels

. Achieving sales target.

. Handling customer complaints ensuring their satisfaction with the product and brand., . Organizing and delivering presentations on jewelry for Sales & Marketing

. Adherence to the standards & procedures set by the company.

. Impart training in the areas of retail selling skills

. Customer service and product knowledge., Customer Service – responsible for feedback recovery & acknowledgement, for creating ‘MOMENTS OF MAGIC’,

. Online and Offline Sales and marketing of company products., 

. Customer Lead generation, service and support.

. Implementing systems for Customer Relationship Management.

• Successfully Completed Certificate in ‘4 Cs Of DIAMOND’ from IGI (INTERNATIONAL GEMOLOGICAL INSTITUTE)

• Travelling
• Cricket

• Achieved No.1 position in hitting targets for consecutive months.