Semanti Mandal
Kolkata
Summary
Dynamic professional with a proven track record in SEO optimization and exceptional customer service, honed at Brrandom Media. Excelled in teamwork and keyword research, significantly enhancing website performance and customer satisfaction. Skilled in leveraging SEO best practices and collaborative problem-solving to achieve strategic goals.
Overview
1
1
year of professional experience
Work History
Intern
Brrandom Media
05.2024 - Current
- Analyzed problems and worked with teams to develop solution.
- Completed keyword research and analyzed competitor SEO campaigns to identify gaps and opportunities.
- Generated reports to monitor and analyze website performance, search engine rankings, or domain authority.
Customer Service Representative
Teleperformance
08.2023 - 02.2024
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor of Arts - B.A Honours in English
Basanti Devi College
Kolkata06-2022
Skills
- Keyword research
- SEO best practices
- Data entry
- Teamwork
- Multitasking
- Team collaboration
- Keyword optimization
Timeline
Intern
Brrandom Media
05.2024 - Current
Customer Service Representative
Teleperformance
08.2023 - 02.2024
Bachelor of Arts - B.A Honours in English
Basanti Devi College
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