Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Sen Panikkar

Sen Panikkar

Tech Support
Vasai,Maharashtra
Judge a man by his questions rather than his answers.
Voltaire

Summary

A highly motivated and friendly personality, seeking for a challenging position of a cabin crew in a well renowned airline to deliver exceptional customer service and customer satisfaction.

Overview

4
4
years of professional experience
3
3
Languages

Work History

Customer Service and Technical

HP Customer Service, Concentrix Pvt Ltd
08.2022 - Current
  • I am currently working as an HP, In this role, I provide customer service and technical support to HP customers, ensuring their satisfaction and resolving their issues in a timely manner
  • Key Responsibilities:
  • Provide customer service and technical support to HP customers
  • Address customer inquiries and resolve issues in a timely manner
  • Ensure customer satisfaction by providing excellent service and support
  • Collaborate with cross-functional teams to escalate and resolve complex technical issues
  • Document customer interactions and solutions in the CRM system.

Senior waiter

Hyson Heritage
07.2020 - 06.2021
  • During my tenure with Hyson Heritage, I was working with multicultural team where I used to manage and provide feedback
  • Key responsibilities:
  • Monitored dining area to ensure best customer experiences and helped customers with their inquiries and resolved issues promptly
  • Consistently checked on customers to ensure satisfaction with each food course and beverages
  • Effectively communicated with all staffs regarding new protocols
  • Handling VIP customer's dining.

Education

Bachelor - Management Studies

Dr Babasaheb Ambedkar College of Science and Advocate Gurunath Kulkarni College of Commerce
Graduated with high honors, Vice president of Student council for 2 years Assistant captain of Football team for 2 years Done many presentations for college and on behalf of college Appreciated by the college's BOD for planting more than 150+ plants on

Secondary School Certificate -

Holy Family Convent

Higher Secondary Certificate - Commerce

Holy Family Convent High School
Volunteered the college's annual day Skit played on awareness program for college Volunteered for Food donation campaigns Assistant captain of football team

Skills

  • Leadership Skills
  • Ability to Work in a Team
  • Communication Skills
  • Adaptability
  • Customer Service
  • Problem Solving
  • Hobbies
  • Swimming, Cooking
  • Travelling, Gym, Music
  • Languages

Additional Information

  • Date / Place of birth 12/10/2000, India (Kerala) Nationality Indian Driving license MH48 20210001066

Timeline

Customer Service and Technical - HP Customer Service, Concentrix Pvt Ltd
08.2022 - Current
Senior waiter - Hyson Heritage
07.2020 - 06.2021
Dr Babasaheb Ambedkar College of Science and Advocate Gurunath Kulkarni College of Commerce - Bachelor, Management Studies
Holy Family Convent - Secondary School Certificate,
Holy Family Convent High School - Higher Secondary Certificate, Commerce
Sen PanikkarTech Support