Sen Panikkar
Tech Support
Vasai,Maharashtra
Judge a man by his questions rather than his answers.
Voltaire
Summary
A highly motivated and friendly personality, seeking for a challenging position of a cabin crew in a well renowned airline to deliver exceptional customer service and customer satisfaction.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Customer Service and Technical
HP Customer Service, Concentrix Pvt Ltd
2022.08 - Current
- I am currently working as an HP, In this role, I provide customer service and technical support to HP customers, ensuring their satisfaction and resolving their issues in a timely manner
- Key Responsibilities:
- Provide customer service and technical support to HP customers
- Address customer inquiries and resolve issues in a timely manner
- Ensure customer satisfaction by providing excellent service and support
- Collaborate with cross-functional teams to escalate and resolve complex technical issues
- Document customer interactions and solutions in the CRM system.
Senior waiter
Hyson Heritage
2020.07 - 2021.06
- During my tenure with Hyson Heritage, I was working with multicultural team where I used to manage and provide feedback
- Key responsibilities:
- Monitored dining area to ensure best customer experiences and helped customers with their inquiries and resolved issues promptly
- Consistently checked on customers to ensure satisfaction with each food course and beverages
- Effectively communicated with all staffs regarding new protocols
- Handling VIP customer's dining.
Education
Bachelor - Management Studies
Graduated with high honors, Vice president of Student council for 2 years
Assistant captain of Football team for 2 years
Done many presentations for college and on behalf of college
Appreciated by the college's BOD for planting more than 150+ plants on
Secondary School Certificate -
Higher Secondary Certificate - Commerce
Volunteered the college's annual day
Skit played on awareness program for college
Volunteered for Food donation campaigns
Assistant captain of football team
Skills
- Leadership Skills
- Ability to Work in a Team
- Communication Skills
- Adaptability
- Customer Service
- Problem Solving
- Hobbies
- Swimming, Cooking
- Travelling, Gym, Music
- Languages
Additional Information
- Date / Place of birth 12/10/2000, India (Kerala) Nationality Indian Driving license MH48 20210001066
Timeline
Customer Service and Technical - HP Customer Service, Concentrix Pvt Ltd
2022.08 - Current
Senior waiter - Hyson Heritage
2020.07 - 2021.06
Dr Babasaheb Ambedkar College of
Science and Advocate Gurunath Kulkarni College of Commerce - Bachelor, Management Studies
Holy Family Convent - Secondary School Certificate,
Holy Family Convent High
School - Higher Secondary Certificate, Commerce
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