Summary
Overview
Work History
Education
Skills
Personal Information
Professional Highlights
References
Project Accomplishments
Timeline
Generic

Senbagaa R

Process Lead
Chennai

Summary

Managed a portfolio of over 200+ client accounts and reconciled discrepancies between clients and financial institutions. Implemented process improvements that reduced reconciliation errors by 15%. Developed and maintained relationships with key stakeholders to ensure accurate and timely reconciliation processes. Specialized Knowledge in Reconciliations and Investigation with 8 + years of Experience.

Overview

5
5
years of professional experience
5
5
years of post-secondary education
3
3
Languages

Work History

Process Lead - Treasury Lending & Wealth Reconciliations

NatWest Digital Services
2022.12 - 1 2024
  • Reviewed reconciliation of Lending operation and other Treasury-related Operations such as Money markets, Foreign Exchange , Time Options ,Group treasury and Treasury reserve using TLM Tool
  • Investigation of breaks to source them to the correct resolver groups.(Remitting back to the client by issuing DA) (TLM, ITracs)
  • Compared Finance control accounts in Excel and reported to the finance team by attesting them in CLARITY and GLACIER Tool.
  • Monitored inbound swift messages and circulated the same to the respective departments.(TLM)
  • Created the weekly AOM(Active Ops Management) plan and maintained the rigor score over 90%.
  • Process optimization, resulting in a 40% reduction in manual efforts.
  • Training efficiency, reducing on-boarding time by 40%.
  • Maintained SLA adherence at 95% and improved client satisfaction by 15%.
  • Reviewed EUDA’s to abide by the bank’s EUDA policy as per the GEI.
  • Collaborated with Capability Building Work stream and actively initiated soft-skill Training and Walkthroughs on process.
  • Identify discrepancies and take corrective action to resolve errors by 25%
  • Actively involved in regression testing of TLM RP application along with 40% auto match Criteria Implemented.
  • Worked on Audit success with zero major findings.
  • Improved Training skill by 30% through Team - Talks and Process Walk -through .
  • Monthly Audit reports are worked along with the certificates and circulated to the rejections Team and decreased breaks by 20%.
  • Improved stakeholder engagement, with a 40% increase in satisfaction.

Senior Analyst Wealth,Treasury,Nostro & Suspense

NatWest Digital Services
2017.06 - 2022.12
  • Successful and supportive in migrating Treasury and Lending Reconciliations from Non-Ring Fenced Bank to Ring Fenced Bank which dealt with High Net worth Clients.
  • Streamlined the Process by creating Controls, logs and Sops which increased in process efficiency by 40%
  • Processed transactions, maintained spreadsheets, and collaborated with team members to enhance 80% financial operations efficiency.
  • Collaborated closely with financial experts and professionals, overseeing a team of 5 Reconciliation Analyst.
  • Strict adherence to CASS Policies identifying the Client money and assets and Cleared the outstanding breaks within accepted ETA without 100% Breach.
  • Verification of Nostro, Suspense and Wealth with 100% accuracy maintained.
  • Championed data-driven decision making by transforming raw data into actionable intelligence for key stakeholders.
  • Evaluated emerging technologies for potential integration into company operations, driving innovation across various functions.

Education

MBA - Finance and HR

SathyaBama Universty
2013.06 - 2015.05

B.com - Bank Management

Ethiraj College or Women
2010.06 - 2013.05

Skills

    Leadership Skills - Ensured smooth operations of Wealth Treasury and Lending Process with 9 Team members by directing them to achieve the adhered SLA and SOP to be applied in the Operations to provide Zero Error findings to the Stakeholders.

    Communication Skills - Excellent interpersonal and communication skills, both written and verbal, to effectively interact with stakeholders at all levels.

    Project Management Skills - Handled Various number of projects, Tested at the UAT Phase and applied them in GOLIVE on he smooth manner

    Critical Thinking Skills - Strong analytical and problem-solving skills to identify areas for improvement, analyze data, and make informed decisions. and provided simplification idea to solve the issues.

    Collaborative - Collaborative approach to partnering with other departments to incorporate necessary changes and ensure alignment with business requirements

    Reconciliation and Investigations: Expertise in performing reconciliations and investigations to ensure accuracy and identify discrepancies in financial transactions

    Process Improvement: Proven ability to design, evaluate, and implement process improvements to optimize resource utilization and enhance operational efficiencies

Personal Information

  • Place of Birth: Chennai
  • Date of Birth: 02/04/1992
  • Nationality: Indian

Professional Highlights

  • Cleared QSA Level 1
  • Cleared AML Level 1
  • 2 successful IJP Promotion
  • Cleared CASS Assessment
  • Cleared Risk Assessment
  • Cleared Reconciliation Assessment
  • Spoc in Capability Building Work-stream and working upon the possibilities of streamline all the process n reconciliation in line to spread the knowledge to all the Team members Equally.
  • Spoc in CSW activity and provided suggestions on simplifying the process to achieve customer satisfaction.
  • Highly involved in Team-talk Presentations, creating PPT on the Topic and shared among the Team members actively to perform.

References

Available upon request

Project Accomplishments

Migrated  Treasury and Lending Reconciliations from Nat West Markets(NRFB) to  (RFB ) - NatWest Banking.

  • Streamlined the Process by creating Controls, logs and Sops which increased in process efficiency by 40%
  • Processed transactions, maintained spreadsheets, and collaborated with team members to enhance 80% financial operations efficiency.
  • Worked Closely with Transformation Team for Simplifying the Process.
  • Maintained SLA adherence at 95% and improved client satisfaction by 15%.

Migrated Wealth Manual accounts to Intellimatch Tool.

  • Provided static data to migrate the manual accounts to Intellimatch Tool and saved headcounts of 2 FTE
  • Moved around 200 manual accounts out of 250 on successful implementation.

TLM Migration from Version 2.0 to Recs Premium Version

  • Static details for the accounts in 2.0 Version was shared to Technology Team to migrate them to Recs Premium Version.
  • Provided automation by creating rule and saved around 40% of manual work.

ISO migration from swift payments

  • UAT Tested on the ISO migration from MT 940 to CAMT.053 format
  • Due to the change had high possibilities on creating automation which saved around 20% efficiency and Time save.

TMS GBLO- ODC source - TDX Migration.

  • Tested entries and the whole process when entire structure were migrated from ODC source to TDX. Around 20% save on creating automation of department allocation to Process.

CDS - Credit Default Swap Project.

  • To Onboard Cleared CDS product into Nat-West Bank Treasury. International clearing process is getting realigned to the overseas clearing team from the EURO cheque.
  • Around 35% auto match possibilities on new reference were implemented and save 20 mins of Daily work.

ECMS Projects - Eurosystem Collateral Management System

  • As part of replacement of 20 collateral system in Europe Tested the entries references and provided the suggestions and reduced 25% manual intervention of matching the entries.

TLM Reconciliation through involvement of AI Projects

  • Tested the flow in UAT platform and provided suggestions for auto match entries.
  • Also provided Auto allocation of Departments which resulted in 15% Customer satisfaction.
  • Provided suggestions on the Proposals Queue to clear automatically by reading the comments which saved around 40% of the work and saved 0.5 FTE.

Implemented 5S Tool in Clearing the Shared Drive

  • On implemented 5S Tool cleaned the shared drive which had no space by zipping relevant folders and created links for each folders on sustaining Part and saved around 25GB out of 50 GB Space which resulted in cost effective.

Timeline

Process Lead - Treasury Lending & Wealth Reconciliations

NatWest Digital Services
2022.12 - 1 2024

Senior Analyst Wealth,Treasury,Nostro & Suspense

NatWest Digital Services
2017.06 - 2022.12

MBA - Finance and HR

SathyaBama Universty
2013.06 - 2015.05

B.com - Bank Management

Ethiraj College or Women
2010.06 - 2013.05
Senbagaa RProcess Lead