Sendhil Kumar Shettiyar

Working simultaneously in below 2 projects:

1. TRIRIGA L3 – Lease and App Product Development:

• Developer for implementing business solutions for identified defects
• Developing codes in build environments, keeping track of moved changes, reviewing defective codes, etc
• Managing technical design and documentation
• Providing suggestions on design build for efficient issue resolution
• Addressing the identified fixes to be available for next GA (General Availability) version for reported issues
• Providing LA (Limited Availability)/temporary fixes

2. TRIRIGA L2 Support Lead - Customer Engineering:

• Leading Tririga Lease and App team consisting of 15 resources for providing guidance and support on technical and functional aspect
• Analyzing and validating product PMRs (defects) in the form of APAR (Authorized Program Analysis Report)
• Managing & maintaining SLA’s and NPS of PMRs
• Outlined and formulated new L2 Support Policy and Scope of Product Support Services for organizing, handling customer issues efficiently with focus on providing a better customer experience
• Trained new hires
• SPOC & specialist in handling escalation & severity-1 cases
• Organizing scrum calls for discussion on incidents to guide team and to make sure standard support process is followed
• Handling critical cases which are non-replicable in product but only replicable in customer environment (customer specific issue)

3.Providing customer specific deliveries:

• Developing and implementing custom solutions for customer specific business needs
• Analyzing issues, requirement gathering, organizing scrum calls with sprint wise implementation of functional design documentation, completing implementation with technical design documentation
• Performing gap analysis to identify and deploy fix for needed corners; to avoid building everything from scratch
• Providing support in data fixing in customer server and user acceptance testing

Appreciations:

Received rating of 5 (highest rating) for past 2 consecutive years for outlining L2 support process, managing team, keeping less backlog and handling escalations

Handled all below responsibilities simultaneously:

• Application Developer for Verizon RE Lease module
• Worked as QA for Walmart Global markets
• Official SPOC & Trained new hires
• Organized TRIRIGA Knowledge Xchange program

• Handled all below responsibilities simultaneously: Worked in Tririga implementation of Walmart (US, UK, China Japan, Argentina, LATAM)
• Application building/Implementing New Functional Designs for Construction Management module
• Capital Projects Implementation
• Real Estate & Asset Lease
• Performance Optimization
• Security Access Team.

Received monetary reward and Certificate of Appreciation for:

• TRIRIGA Mexico/Central America – Construction Management Implementation
• TRIRIGA China – Construction Management Implementation

• Worked as Central Reservations Support Executive in central office, Bangalore
• Promoted to Escalation Specialist for its chain of hotels in all metropolitan and major cities across India
• Worked as Corporate Reservations Manager for clients like- Wipro, HCL, Infosys, Aurigene, etc
• Negotiator with clients like MakeMyTrip, ClearTrip, GoIbibo, Expedia, TravelGuru, Booking.Com.