Summary
Overview
Work History
Education
Skills
Certification
Valis Visa
Timeline
Generic

Senju Ann Varghese

Trivandrum

Summary

An engaging and dynamic IT professional with more than 8 years of IT experience in design, development and maintenance of various Network Service Assurance & Network Monitoring Solutions in the Telecom domain. Currently working in Infosys Technologies and responsible for managing project deliverables under Agile principles and facilitating company growth. Having 1 year and 2 months of onsite project execution experience in Australia as Application Monitoring Engineer for a leading Australian Telecommunication company (Telstra).

Overview

8
8
years of professional experience
1
1
Certification

Work History

Technology Lead /Application Engineer

Infosys Technologies
07.2021 - Current
  • Led geographically distributed offshore members with Agile model of working within timelines as an onshore representative (Australia) from Nov 2021 to Jan 2022 and then from offshore(India) till date.
  • Responsible for implementation, configuration and maintenance of IT and application monitoring tools like SolarWinds, Prometheus and Grafana.
  • Deployed, configured and maintained SolarWinds NPM, NCM, SAM and IPAM to monitor network devices, servers and applications.
  • Created monitoring Dashboards, Views, Alerts and Customized Reports in SolarWinds,Prometheus and Grafana.
  • Created scheduled Network Configuration, Inventory and Backup jobs.
  • Enabled new resources in the team to adapt Agile methodology and principles.
  • Analyzed application requirements, providing cost and effort estimations for application modules licenses purchases and upgrades.
  • Works with Product Owner to develop project delivery plan aligning to agile cadences including risk and dependency management for successful delivery.
  • Works with solution architects to develop strategic and scalable solutions and process to fulfill the business use cases.
  • Identifies business use cases and convert them into meaningful and precise functional and non-functional business requirements.
  • Runs workshops with architects, business stakeholders, Product Owners, SMEs and application engineers to walk through the business requirements, process and solutions for sign-off.
  • Developed Process Documentation for onboarding new customers and devices.
  • Converts complex business requirements into functional and technical user stories in JIRA with refined acceptance criteria and detailed design.
  • Spearheaded agile ceremonies, requirement prioritization, removing blockers of team members for the seamless execution of sprint.

Technology Analyst /Application Support Engineer

Infosys Technologies
08.2018 - 06.2021
  • Oversaw technology services delivery, consulting with relevant personnel to assist with SolarWinds migration and troubleshooting.
  • Supported technology design, testing and execution by providing research-based product and process knowledge.
  • Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
  • Collaborated with project teams to support new or enhanced products.
  • Studied business functions, collecting information and evaluating requirements to establish operational objectives.
  • Ran diagnostics and conducted maintenance for software, resulting in improved operations efficiency.
  • Supported Change Management activities including creating change requests and communicating changes to stakeholders and other relevant teams.
  • Supported post application upgrade activities such as user acceptance testing, training and issue resolutions.
  • Aligned efforts with the NOC team to verify offered solutions delivery in latest iterations and collaborated with other team members to handle troubleshooting and debugging.
  • Executed automation scripts using PowerShell to optimize server performance and downtime.

Senior Systems Engineer /Change Analyst

Infosys Technologies
01.2015 - 07.2018
  • Effectively handling the Change Request (CR).
  • Identified and communicated potential risks associated with proposed changes, illustrating possible remedial and preventatives measures.
  • Performing initial quality checks of the CR and reverting requester for clarification if required..
  • Creating the Forward Plan and Backout Plan collaborating and communicating with teams located in
  • multiple locations.
  • Running walkthrough calls involving teams and stakeholders.
  • Present the change to CAB and update the feedback received from the Advisory Board.
  • Securing resources required to perform the change.
  • Updating the status of the Change in the Change Record.
  • Ensuring the change activities are implemented as plan and performing and update the status to
  • stakeholders.
  • Update and close the CR within the post-implementation deadlines.

Systems Engineer /Support Analyst

Infosys Technologies
12.2015 - 04.2016
  • Provided day-to-day support to system users, educating employees on troubleshooting and problem-solving protocols.
  • Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
  • Communicated status updates to affected parties when issues arose.
  • Responsible for handling and monitoring the daily Auto Sys batch jobs.
  • Troubleshooting and identifying the root cause of issues in batch run.
  • Assisting developers with the data on the behavior of the job observed at the time of execution.
  • Tracking and maintaining the defects in Jira for all the issues identified in batch and deployment.
  • Performing deployment related activities on the environment
  • Assessing the patching activities ensure that there is no impact on the batch and deployment tasks on the day of implementation.
  • Perform timely health checks on the server for non - interruptive execution and completion of testing.

Education

Bachelor of Degree - Electronics & Communication Engineering

Mahatma Gandhi University
Kottayam, India
05.2014

Skills

  • IT Service Management / ITIL
  • Dashboard Visualization Tools - Google Data Studio (Looker Studio), Grafana
  • Agile Methodology - Scrum / KANBAN
  • Business Process Analysis & Requirement Gathering
  • Monitoring & Observability Tools - SolarWinds, Prometheus
  • Tracking Spreadsheets and Project Management Tools (Atlassian JIRA/Confluence)
  • Effective Communication
  • Transformational Leadership

Certification

  • Certified ScrumMaster (CSM) - Scrum Alliance - Issued Aug 2022 - Expires Aug 2024, Credential ID 001399568
  • SolarWinds Certified Network Performance Management Professional
  • Infosys Global Agile Developer Certification(Internal)
  • INSTA Awards (Recognition) from Client

Valis Visa

Temporary Skill Shortage (subclass 482) - Expiry Date - 04 July 2024

Timeline

Technology Lead /Application Engineer

Infosys Technologies
07.2021 - Current

Technology Analyst /Application Support Engineer

Infosys Technologies
08.2018 - 06.2021

Systems Engineer /Support Analyst

Infosys Technologies
12.2015 - 04.2016

Senior Systems Engineer /Change Analyst

Infosys Technologies
01.2015 - 07.2018

Bachelor of Degree - Electronics & Communication Engineering

Mahatma Gandhi University

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Senju Ann Varghese