Senthamarai Kannan S
Project Manager
Summary
As an Assistant Manager of Provisioning and Configuration Management (Service Delivery) with over 13 years of experience, I have successfully completed numerous migration projects and received several awards for my focus on execution, customer centricity, and extended support. I have been recognized as Best in Class several times and have received several Awards for my contributions in my carrier. My expertise lies in Infrastructure Management, Incident management, ITIL, and Agile Project Management and proficiency in Microsoft Office. . Moving forward, my goal is to continue growing in my role and take on more challenging projects, leveraging my skills and experience to deliver exceptional results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Manager – Provisioning and Configuration
TATA Communications Transformation Services Ltd
12.2022 - 04.2024
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managing a team size of 29 team members for UK-based MNC client.
- Lead and manage cross-functional project teams to ensure project
- objectives are met within scope, and timeline.
- Utilize agile project management methodologies to drive efficient and effective project execution.
- Collaborate with stakeholders to define migration requirements, deliverables, and success criteria.
- Develop and maintain detailed new provide and migration plans and schedules
- Monitor project progress and performance, identifying and addressing risks and issues.
- Ensure effective communication and collaboration among project team members and stakeholders.
- Provide regular order status updates and reports to management and stakeholders.
- Implement continuous improvement initiatives to enhance project delivery processes and outcome
Assistant Manager- Managed Print Services
Wiped Technologies
06.2017 - 11.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Team Leader- Master Data Management
Hewlett Packard Enterprise
10.2010 - 06.2017
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Regional Credit Coordinator
Sify Technologies
05.2008 - 10.2010
- Improved efficiency within the finance department by collaborating on cross-functional projects, such as software implementation or process improvement initiatives.
- Educated stakeholders across various departments about industry best practices for managing credit risk effectively.
- Participated in ongoing professional development opportunities to stay current with industry trends, regulations, and best practices.
- Supported company expansion efforts by identifying potential high-risk clients and making recommendations on how to proceed safely.
Education
Bachelor of Arts - Economics
University of Madras
Chennai 04.2001 -
Skills
Time Management
Certification
Certified Scrum Master- 001039518
Accomplishments
Scrum Projects:
1. Product backlog cleared for APJ 15K Volumes within a month under Invoicing activity which saved the 2 HC
2. Sprint Backlog used to clear the ACDC India Volumes
3. Daily scrum conducted for discussing on the progress of ongoing projects
Timeline
Assistant Manager – Provisioning and Configuration
TATA Communications Transformation Services Ltd
12.2022 - 04.2024
Certified Scrum Master- 001039518
01-2020
Assistant Manager- Managed Print Services
Wiped Technologies
06.2017 - 11.2022
Team Leader- Master Data Management
Hewlett Packard Enterprise
10.2010 - 06.2017
Regional Credit Coordinator
Sify Technologies
05.2008 - 10.2010
Bachelor of Arts - Economics
University of Madras
04.2001 -
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