Senthil Kumar
Chennai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Cluster Logs Lead
Zomato
12.2023 - Current
- Managed operations across 45+ cities in Tamilnadu and Andaman & Nicobar, overseeing a team of 18 direct reports
- Implemented key operational initiatives, resulting in a 46% annual growth of the Active Fleet
- Implemented cost reduction strategies in logistics, reducing cost per order by ₹2 and saving ₹3 lakh in a week, resulting in a 25% year-on-year increase in contribution margin
- The operations were streamlined by resolving systemic problems, which increased rider utilization by 10%
- Facilitated growth through service expansion, doubling our reach in 10+ km serviceability by 116% without any additional cost intervention
- Led a pan-India initiative for the 'Winter Jacket Opt-In' program to enhance fleet retention during winter, achieving a 9% increase in opt-ins compared to the previous year
- Recruited and trained both new and current team members to quickly meet growing business demands while engaging positively with staff and leadership colleagues, soliciting and encouraging feedback
Cluster Head
Zomato
03.2021 - 12.2023
- Managed operations across 20 cities in Tamilnadu, overseeing a team of 5 direct reports
- Developed and executed strategies to meet the city's supply requirements, ensuring fulfilment of order demands
- Created and implemented incentive structures to improve rider performance on critical days and developed strategies to maintain consistent behaviour without incentives on regular days
- Created daily and weekly logistical reports and dashboards to analyse performance and understand city-specific needs and remedies
- Conducted regular city visits and audits to understand local dynamics, making proactive decisions to improve performance
- Built a culture of excellence within the team by setting clear expectations, providing regular feedback, and celebrating success
Area Manager
Zomato
06.2018 - 03.2021
- Company Overview: Food @ Work by Zomato of acquiring cafes’ as an aggregator for clients like Accenture, Genpact, Infosys etc
- To comply with all aspects of multiple Café’s Management - a concept of Food @ Work by Zomato of acquiring cafes’ as an aggregator for clients like Accenture, Genpact, Infosys etc
- Vendor management
- Researching and sourcing vendors, obtaining quotes with pricing, capabilities, turnaround times, and quality of work, negotiating contracts, managing relationships, assigning jobs, evaluating performance, and ensuring payments are made
- Client servicing
- Takes responsibility for all aspects of the working relationship between clients and the company to ensure the highest quality in terms of deliverable and client satisfaction
- Budgeting & P&L Working closely with the sales revenue & launch team to understand budgeting and driving Operations P&L for city
- Manpower Management Putting right number of people, right kind of people at the right place, right time, doing the right things for which they are suited for the achievement of goals of the organization
- Manpower rationalization, maintaining a healthy wage ratio etc
- Vendor Development Engaging with the food partners on regular basis
- Aiding supply for vendor selections, revenue rationalization, commercial and other service charge decisions etc
- Brand Development
- Maintaining the consistency in terms of quality, value and trust with the consumers and helps the brand grow in market
- Sales Enhancement, strategy and cost management
- Supervise the team of area managers & cafe managers in team operations over the administrative aspect & growth of financial records within city in accordance with agreed standards, legislative requirements, relevant regulations, and in line with accepted best practice and within the operations plans agreed from time to time
- Food @ Work by Zomato of acquiring cafes’ as an aggregator for clients like Accenture, Genpact, Infosys etc
Regional Manager
JP Morgan Chase & Co.
12.2016 - 06.2018
- Worked as a Regional Manager in Aravon ( Deputed in JP Morgan Chase & CO )
- Overall in charge of cafe Management, Pantry, Events, Internal Communication, Customer feedback and Response, Vendor AMC, Vendor Management
- Evaluated facility operations and personnel for safety and health compartmentalization
- Led facility management staff and consultants in producing business plan focused on all aspects of facility operations, including setting priorities and job assignments
- Performed supplier risk evaluations and supported regulatory inspection
- Reduced workflow inconsistencies by recruiting and hiring capable staff members
- Managed quality programs to reduce overdue compliance activities
Restaurant Manager
Fairfiled By Marriott International
05.2014 - 12.2016
F & B Executive
Marriott International
11.2003 - 12.2014
Education
Diploma - Hotel Management
Annai Fathima Institute of Hotel & Catering Administration
Madurai, Tamilnadu 01.2000 - 01.2003
Skills
Data driven decision making
Timeline
Cluster Logs Lead
Zomato
12.2023 - Current
Cluster Head
Zomato
03.2021 - 12.2023
Area Manager
Zomato
06.2018 - 03.2021
Regional Manager
JP Morgan Chase & Co.
12.2016 - 06.2018
Restaurant Manager
Fairfiled By Marriott International
05.2014 - 12.2016
F & B Executive
Marriott International
11.2003 - 12.2014
Diploma - Hotel Management
Annai Fathima Institute of Hotel & Catering Administration
01.2000 - 01.2003
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