Senthil Kumar

Strategic Leadership & Planning
• Develop and implement the company’s IT strategy to support business objectives.
• Oversee IT budgets, ensuring cost-effective technology investments.
• Stay up to date with emerging technologies and assess their potential business impact.
• Collaborate with executives to align IT initiatives with company goals.
IT Infrastructure & Operations
• Ensure the reliability, security, and efficiency of IT systems and networks.
• Manage cloud solutions, data centers, and enterprise applications.
• Oversee software development, system integrations, and IT support teams.
• Implement best practices for IT service management (ITSM) and system uptime.
Cybersecurity & Compliance
• Develop and enforce IT security policies to protect company data.
• Ensure compliance with relevant industry regulations (e.g., GDPR, HIPAA, ISO 27001).
• Monitor and respond to cybersecurity threats and incidents.
• Oversee disaster recovery and business continuity planning.
Team Leadership & Development
• Manage and mentor IT staff, fostering a culture of innovation and collaboration.
• Set performance goals and oversee IT team development and training.
• Work with HR to recruit, train, and retain top IT talent.
Vendor & Stakeholder Management
• Negotiate contracts and manage relationships with technology vendors and service providers.
• Coordinate with other departments to ensure seamless technology integration.
• Present IT strategies and updates to senior leadership and key stakeholders.
Qualifications & Skills
Transitioning New Customers to BAU:
o Managing the onboarding process for new customers, ensuring smooth handover from project implementation to operational support.
o Involves coordinating the transition from project mode to business-as-usual (BAU) mode while meeting customer expectations, and keeping operations stable during the handover.
Involvement in RFI (Request for Information) and RFB (Request for Bid) Processes:
o Participating in the resource calculation and bidding process to ensure that the right resources are allocated for new projects, and ensuring that the infrastructure can support new clients' needs.
o Overseeing the RFI and RFB responses, and calculating resources required for customer onboarding, ensuring alignment with customer requirements.
Customer Onboarding Transformation:
o Managing the complete transformation during the customer onboarding process, ensuring that all new infrastructure, software, or features are integrated smoothly to meet the customer's business requirements.
Managing the VoIP Infrastructure Team:
o Leading the team responsible for supporting the VoIP infrastructure, ensuring that all operational procedures are in place for continuous support.
o This also involves providing leadership and support to the infrastructure team to meet SLAs and ensuring timely and effective issue resolution.
Meeting SoW (Statement of Work) and SLA:
o Ensuring the team delivers services that are aligned with the agreed Statement of Work (SoW) and Service Level Agreements (SLA), meeting both customer expectations and internal requirements.
o This also includes ensuring that all deliverables, metrics, and deadlines are met for customers while ensuring smooth communication between stakeholders.

• Developing and implementing the IT strategy aligned with the organization's goals and objectives.
• Managing and supporting joint venture IT partnerships by developing scalable strategies, aligning technology with business goals, and guiding IT resource expansion when ready.
• Overseeing the day-to-day operations of the IT department, including staff, managing budgets, resources, and schedules.
• Providing leadership, direction, and guidance to the IT team to ensure successful delivery of IT projects and services.
• Evaluating, recommending and implementing new hardware and software technologies to improve the organization's IT infrastructure.
• Ensuring the security, reliability and scalability of the organization's IT systems and data.
• Collaborating with other departments to identify and address their technology needs and requirements.
• Developing and maintaining IT policies, procedures and standards to ensure compliance with legal and regulatory requirements.
• Managing vendor relationships and negotiating contracts for hardware, software, and services.
• Staying up-to-date with emerging trends and technologies in the IT industry and making recommendations for their adoption.
• Building and maintaining effective relationships with key stakeholders, such as senior executives, business unit leaders, and external partners.
• Leading and managing large-scale IT projects, from conception to completion, ensuring they are delivered on time, within budget, and meet quality standards.
• Providing strategic guidance on the use of emerging technologies such as cloud computing, artificial intelligence, and blockchain.
• Managing and mitigating IT-related risks, such as cyber threats, data breaches, and system downtime.
• Ensuring that the organization's IT systems are compliant with industry standards and regulations, such as SOC, ISO, NIST, PCI, SOC, ENS, and GDPR.
• Managing and developing the IT team, including hiring, training, mentoring, and performance management.
• Analyzing and reporting on key IT performance metrics, such as system uptime, response times, and user satisfaction.
• Facilitating communication and collaboration between the IT department and other business units to ensure alignment of goals and objectives.
• Managing and controlling the IT budget, ensuring that spending is in line with the organization's priorities and objectives.
• Other duties as assigned.

Managing the VoIP Infrastructure Team:
o Leading the team responsible for supporting the VoIP infrastructure, ensuring that all operational procedures are in place for continuous support.
o This also involves providing leadership and support to the infrastructure team to meet SLAs and ensuring timely and effective issue resolution.
Meeting SoW (Statement of Work) and SLA:
o Ensuring the team delivers services that are aligned with the agreed Statement of Work (SoW) and Service Level Agreements (SLA), meeting both customer expectations and internal requirements.
o This also includes ensuring that all deliverables, metrics, and deadlines are met for customers while ensuring smooth communication between stakeholders.