Senthil Kumar Sundaram

Roles & Responsibilities:

• Driving appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goals.
• Develop new analyses, metrics and reports to provide insightful recommendations for leadership team to take key decisions.
• Managing critical operational processes with SLA and managing stakeholder communication across multiple lines of business on operational milestones and process changes.
• Play significant role in planning and initiative geared towards operational excellence. Drive initiatives in management team and organizationally contribute to long-term operational excellence .
• Planning process uses business cases to ensure that project goals and improvements tie back to business strategy .
• Improve operational systems, processes and policies in support of organizational goals .
• Manage and increase effectiveness and efficiency among stake holders in resourcing. Tracks performance against account plan, expected benefits and profitability targets .
• Monitors resource allocation and utilization to ensure optimal deployment. Maintain EWS (Early warning system) for team and proactively hiring resource to avoid revenue loss to business.
• Provide analytical support for key business decisions and participate in strategic planning.
• Tracks performance against account plan, expected benefits and profitability targets; monitors resource allocation and utilization to ensure optimal deployment.
• Analyze financial activities which provides oversight of completeness and accuracy of underlying management information.
• Responsible for providing objective and analytical insights on financial impact and soundness of business decisions to top management.
• Develop systemic framework for proactively identifying, assessing various business and financial risks impacting organization along with mitigation strategy for same.
• Responsible for preparation of trend analyses/ reports on financial results, costs, revenues, cost income ratio etc. to give lucidity on financial metrics to Executive leadership team .

Automation Tool:

• Innovate opportunities to automate & reduce manual interventions through Consulting tool.
• Manual reports and dashboard have been automated through tool, which helps business to reduce dependency.
• Identify complex reports and provide simple solution through automation.
• Designing, implementing improvement opportunities and events for highly complex processes that have high cross-functional impact. Eliminate and reduce cycle time and improve business performance by establishing sustainable model for continuous improvement.

Dashboard:

• Prepare executive summary deck and dashboard on Headcount, Utilization and Talent Pool metrics
• Prepare Planned vs Actual summary deck on Revenue, Customer Profit%, Practice Profit% and Sales and General Admin
• Prepare North America prediction Utilization deck and one slider deck for Software Consulting group
• Prepare decks and special reports for leadership team for Marginal Optimization program
• Support and handle query on utilization and revenue metrics

Staffing:

• Responsible for internal and external recruiting activities in support of our strategic business priorities
• Requirement gathering with Technical Leads on requirement
• Coordinate between Talent Supply Chain team and Talent Acquisition Group to fulfill demand
• Onboard resource without any delay to avoid revenue leakage and support business
• Coordinate with Business Unit and Talent Supply Chain team to maintain clean demand

Others:

• Initiate Visa and coordinate with immigration team and support associate’s queries
• Coordinate with Academy team on associates upskill and cross skill technology
• Track skill set of resource which helps client in advance to plan future assignment

Achievements :

Performed special project withing the Business Unit and retained 35 associates during high attrition

Won Diamond Award worth $500

Roles and Responsibilities -

Data Analytics —

• Strong data and analytical skills, project management skills, and ability to handle multiple projects
• Executed analysis on Director + Attrition, Competitor Analysis, Infant Attrition, Pre & Post training performance on Academy trained associates, Employment Retention Analysis, Utilization and prediction gap analysis
• Responsible for publishing people metrics dashboard to Leadership team
• Support Leadership team to identify business challenges and use data analysis help change in existing process/models
• Provide in-depth analysis and insights to HR Executive Leadership Team
• Researched and analyzed human resources trends and best practices and drove corporate policy changes to optimize business performance

Support Internal System Operations Metrics –

• Publish Asia Pacific workforce management metrics on Utilization, Headcount, Demand and Supply and Revenue Gap analysis
• Support Delivery Assurance Group team in MR (Manager Review model) and BIC (Best in class model)
• Manager Review metrics helps to identify best performance team within organization
• Automation of project deliverables through tools
• Assess and build tools to automate manual reports/processes

Achievements :

Executed D+ Attrition analysis which helps Senior Leadership HR Team to take swift decision in existing business model

Won Global Workforce Management Award

Roles and Responsibilities -

Data Analysis –

• Create Proof of concept and develop project models to aid in forecasting business decisions
• Advance Data Analysis and Interpretation driven towards solving business problem
• Work across business scenarios and industry in collaboration with client
• Responsible for project delivery within Service Level Agreement time without any glitches

Automation –

• Facilitate process improvement through technical tools (SQL)
• Coordination with development team to design and develop automated data collection models
• Involved in test case design, test execution, defect logging and tracking, metrics and status reporting.
• Ensured successful delivery of complex projects through automation using advanced web extract tool

Achievements:

Won Opel and WOW awards for executing multiple projects with 100% accuracy within the stipulated time

Roles and Responsibilities -

• Handle Bill of Lading amendment request from customers
• Prepare amendment reports for management decision making
• Monitor and assist team for quality Process of Bill of Lading
• Handle queries and offer solutions for onsite team
• Scrutinize Bill of Lading and responsible to issue verified copy to customers
• Prioritized and organized workload based on risk and severity to meet deadlines.
• Checked documentation for accuracy and validity on updated systems
• Collaborated with Consignee to orchestrate efficient shipments of Bill of Lading to more than 100 customers on weekly basis

Roles and Responsibilities -

• Train new team members - Digital Imaging (Microfilm/ Micro Fiche)
• Responsibility to ensure quality in executing project
• Kaizen across all process in project deliverables
• Responsible for client queries and enhance process as per requirement
• Prepare status report on production and publish to leadership team
• Developed training program to educate new hires on company policies and procedures
• Collaborated with vendors to orchestrate efficient shipments of 150 books to more than 10000 pages weekly
• Kept detailed records of daily progress to identify and correct areas needing improvement
• Streamlined office operations by effectively monitoring and addressing client correspondence and data communications
• Volunteered to help with special projects of varying degrees of complexity

• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Reviewed new promotions and monitored price changes.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Addressed customer needs and made product recommendations to increase sales.
• Operated cash register to record transactions accurately and efficiently.
• Responsible for end-to-end cash related operations
• Managed over 50 customers call per day and increased sales by 10%