SENTHIL KUMAR M
Data Solutions Specialist (ISC)
Bengaluru
Summary
14 Years of Work Experience with a solid, verifiable career track record in Multi- National Corporations and Start-up environment which focuses on Technology/ Sales / IT / Customer Service/ Strategic Planning/ Business Development/Operations Management
Overview
18
18
years of professional experience
1
1
Certification
Work History
Data Solutions Specialist
Demand NXT Services Pvt. Ltd.
02.2025 - Current
- Prospecting and generating leads through omni-channel
- Make outbound calls, also handle inbound leads, End to End sales process
- Increased productivity by collaborating with management to develop process improvements.
- have had the responsiblity of sharing the leads to the team on a daily basis
- Answered customer questions about billing, account issues and upgrade possibilities.
- Monitored project status and productivity while inspecting performances to decrease process discrepancies by 30%.
Owner
Master Bakes
10.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Introducing new products to the business thus attracting new customers.
System Engineer Analyst
DELL International Services pvt. ltd.
01.2021 - 08.2023
- Sizing and building solutions (storage products) for industry's leading banking sectors and IT services providing firms. Collaborating with stake holders to understand the need of the clients and building proposals. Also run refresh programs by iterating the need to replace the existing products with the latest to stay at par and to survive in the modern tech world.
Inside Product Specialist
DELL International Services pvt. Ltd.
01.2013 - 10.2021
- Achieved quota targets by selling Dell's range of products and services using outbound calling, consultative and influencing selling techniques to Australia's Leading Small and Business accounts. Consulting customers on various project planning and routine systems configuration issues in order to meet their business needs and being a sales advisor for the partner accounts as well.
- Achieved QoQ targets with exceptional figures
- Worked with all segments of Accounts (channel / Direct)
- Co-ordinating between Procurement, supply chain, logistics
- Mentor/Supervisor for new hire on policy and process training
Technical support Expert
DELL International Services pvt. Ltd.
01.2008 - 01.2013
- Senior Associate with Customer Handling skills with the technical queries, Upsell of DELL products based on the support provided. Also warranty sales for the existing systems and software warranty cross sell.
- Publishing sales report for the team
- Arrange log visits / Trainings
- Team coordinator.
Technical Support Officer
Mphasis Pty Ltd.
03.2008 - 12.2008
- Providing Technical support services to Internal stake holders, process related to trouble shooting technical issues with desktops and laptops and few internal Software applications.
- Learning points of technical related queries.
- Interact with the SME's on daily issues resolved.
- Create spreadsheets and collate issues handled by the team daily
Education
B.com - Banking and Accounting
M S Ramaiah College of Science, Commerce & Arts
01.2003
Skills
- Problem-solving abilities, handling & de-escalating issues
- Selling & convincing skills
- Computer proficiency, Excel Knowledge
Creative solutions
Product knowledge
Customer relationship management
Quality assurance
Innovation skills
Stakeholder management
Pricing quotes
Executive presentation design
Certification
ISM Certified
Timeline
Data Solutions Specialist
Demand NXT Services Pvt. Ltd.
02.2025 - Current
Owner
Master Bakes
10.2023 - Current
ISM Certified
06-2022
System Engineer Analyst
DELL International Services pvt. ltd.
01.2021 - 08.2023
Inside Product Specialist
DELL International Services pvt. Ltd.
01.2013 - 10.2021
Technical Support Officer
Mphasis Pty Ltd.
03.2008 - 12.2008
Technical support Expert
DELL International Services pvt. Ltd.
01.2008 - 01.2013
B.com - Banking and Accounting
M S Ramaiah College of Science, Commerce & Arts
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