Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
SENTHIL KUMAR M

SENTHIL KUMAR M

Data Solutions Specialist (ISC)
Bengaluru

Summary

14 Years of Work Experience with a solid, verifiable career track record in Multi- National Corporations and Start-up environment which focuses on Technology/ Sales / IT / Customer Service/ Strategic Planning/ Business Development/Operations Management

Overview

18
18
years of professional experience
1
1
Certification

Work History

Data Solutions Specialist

Demand NXT Services Pvt. Ltd.
02.2025 - Current
  • Prospecting and generating leads through omni-channel
  • Make outbound calls, also handle inbound leads, End to End sales process
  • Increased productivity by collaborating with management to develop process improvements.
  • have had the responsiblity of sharing the leads to the team on a daily basis
  • Answered customer questions about billing, account issues and upgrade possibilities.
  • Monitored project status and productivity while inspecting performances to decrease process discrepancies by 30%.

Owner

Master Bakes
10.2023 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Introducing new products to the business thus attracting new customers.

System Engineer Analyst

DELL International Services pvt. ltd.
01.2021 - 08.2023
  • Sizing and building solutions (storage products) for industry's leading banking sectors and IT services providing firms. Collaborating with stake holders to understand the need of the clients and building proposals. Also run refresh programs by iterating the need to replace the existing products with the latest to stay at par and to survive in the modern tech world.

Inside Product Specialist

DELL International Services pvt. Ltd.
01.2013 - 10.2021
  • Achieved quota targets by selling Dell's range of products and services using outbound calling, consultative and influencing selling techniques to Australia's Leading Small and Business accounts. Consulting customers on various project planning and routine systems configuration issues in order to meet their business needs and being a sales advisor for the partner accounts as well.
  • Achieved QoQ targets with exceptional figures
  • Worked with all segments of Accounts (channel / Direct)
  • Co-ordinating between Procurement, supply chain, logistics
  • Mentor/Supervisor for new hire on policy and process training

Technical support Expert

DELL International Services pvt. Ltd.
01.2008 - 01.2013
  • Senior Associate with Customer Handling skills with the technical queries, Upsell of DELL products based on the support provided. Also warranty sales for the existing systems and software warranty cross sell.
  • Publishing sales report for the team
  • Arrange log visits / Trainings
  • Team coordinator.

Technical Support Officer

Mphasis Pty Ltd.
03.2008 - 12.2008
  • Providing Technical support services to Internal stake holders, process related to trouble shooting technical issues with desktops and laptops and few internal Software applications.
  • Learning points of technical related queries.
  • Interact with the SME's on daily issues resolved.
  • Create spreadsheets and collate issues handled by the team daily

Education

B.com - Banking and Accounting

M S Ramaiah College of Science, Commerce & Arts
01.2003

Skills

  • Problem-solving abilities, handling & de-escalating issues
  • Selling & convincing skills
  • Computer proficiency, Excel Knowledge
  • Creative solutions

    Product knowledge

    Customer relationship management

    Quality assurance

    Innovation skills

    Stakeholder management

    Pricing quotes

    Executive presentation design

Certification

ISM Certified

Timeline

Data Solutions Specialist

Demand NXT Services Pvt. Ltd.
02.2025 - Current

Owner

Master Bakes
10.2023 - Current

ISM Certified

06-2022

System Engineer Analyst

DELL International Services pvt. ltd.
01.2021 - 08.2023

Inside Product Specialist

DELL International Services pvt. Ltd.
01.2013 - 10.2021

Technical Support Officer

Mphasis Pty Ltd.
03.2008 - 12.2008

Technical support Expert

DELL International Services pvt. Ltd.
01.2008 - 01.2013

B.com - Banking and Accounting

M S Ramaiah College of Science, Commerce & Arts
SENTHIL KUMAR MData Solutions Specialist (ISC)