Senthil M
Chennai
Summary
To explore and learn all Aspects of the business, to provide efficient solutions related to Banking Operations through the skills acquired from handling and monitoring banking complaints.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Relationship Management
Yes Bank Ltd.
10.2022 - 4 2023
- Managed a portfolio of high-net-worth clients, cultivating and expanding relationships to drive revenue growth
- Developed a deep understanding of clients' financial needs, goals, and risk tolerance
- Conducted comprehensive financial analyses to assess clients' financial health and identify d
- Collaborated with internal stakeholders to streamline processes and enhance client onboarding experiences.
Manager
IDFC First Bank
10.2021 - 07.2022
- Led a team of six banking professionals, fostering a collaborative and high-performance culture.
- Cultivated and managed relationships with key corporate clients, understanding their financial objectives and providing suitable banking solutions.
- Conducted market analysis to identify potential corporate clients and devised targeted sales strategies.
- Led crisis management initiatives and ensured team remained calm and effective during challenging situations, resulting in continued client satisfaction and operational stability.
- Provided comprehensive financial advice and tailored banking solutions to individual and corporate clients, resulting in increased customer satisfaction and loyalty
- Conducted regular training sessions on regulatory requirements and best practices, maintaining a 0% compliance rate across the team.
Assistant Manager(MSF)
HSBC Bank India
07.2019 - 10.2021
- Act as an Subject Matter Expert for Complaints relating to Know Your Customer related Account Opening Delays for retail customers
- Consistently partner with Customer experience and Customer relations through various forums (Service forums, weekly business review, complaints committee) to identify potential customer dissatisfied and propose sustainable remediation
- Root cause analysis for identifying top error categories and bringing down complaints volume
- Extensive knowledge of KYC (Know Your Customer) regulations and AML (Anti-Money Laundering) guidelines
- Ensure compliance with banking policies, procedures, and regulatory requirements
- Conducted financial health assessments for corporate clients and provided tailored financial solutions
Deputy Manager
IDFC Bank
08.2016 - 06.2019
- Maintained, documented and presented progress reports to leaders.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Identified areas for improvement within department, implementing strategic initiatives to address gaps in performance or resources.
- Oversee financial planning and analysis for HNI and corporate clients, ensuring optimal investment strategies.
- Collaborated with compliance officers to ensure adherence to regulatory requirements.
Sr Associate
HSBC
01.2009 - 08.2016
- Conduct initial reviews of L1 alerts to identify potentially suspicious activities and determine the necessity of further investigation.
- Analyze transaction patterns and customer behavior to detect unusual or high-risk activities.
- Utilize transaction monitoring systems to track and flag suspicious transactions.
- Prepare detailed reports on findings and provide recommendations for further action.
- Collaborate with compliance and risk management teams to ensure adherence to regulatory requirements.
- Escalate alerts to L2 investigation teams when necessary, providing comprehensive documentation and analysis.
- Maintain up-to-date knowledge of regulatory changes and industry best practices related to financial crime prevention.
Education
MBA. Banking & Finance - Banking And Finance
Alagappa University
03.2021 - 05.2023
B.com.CS -
D B Jain College
06.2003 - 05.2007
Skills
Customer Relationship Management
Partner Relationship Management
Customer Relationship Management Systems
Certification
IRDA
Languages
English
Tamil
Software
PYTHON
SQL
POWER BI
TABLEAU
Timeline
Relationship Management
Yes Bank Ltd.
10.2022 - 4 2023
Manager
IDFC First Bank
10.2021 - 07.2022
MBA. Banking & Finance - Banking And Finance
Alagappa University
03.2021 - 05.2023
Assistant Manager(MSF)
HSBC Bank India
07.2019 - 10.2021
Deputy Manager
IDFC Bank
08.2016 - 06.2019
Sr Associate
HSBC
01.2009 - 08.2016
B.com.CS -
D B Jain College
06.2003 - 05.2007
Similar Profiles
Shruti TongyaShruti Tongya
Credit Processing Executive-MSME at Yes Bank Ltd.Credit Processing Executive-MSME at Yes Bank Ltd.
Gaurav GangwalGaurav Gangwal
Senior Vice President – AML Compliance at YES Bank Ltd.Senior Vice President – AML Compliance at YES Bank Ltd.
Tushar BatraTushar Batra
Assistant Vice President- MNC Banking at Yes Bank Ltd.Assistant Vice President- MNC Banking at Yes Bank Ltd.
ANURAG VIJAY POLANURAG VIJAY POL
Assistant Vice President (Risk Management) at YES BANK LTD.Assistant Vice President (Risk Management) at YES BANK LTD.
Kalairani KKalairani K
Supply Chain Analyst / Buyer / Configuration Analyst (Team Lead) at HCL TechSupply Chain Analyst / Buyer / Configuration Analyst (Team Lead) at HCL Tech