Senthil Nathan R
Chennai
Summary
Strategic IT manager with 20+ years of experience in Quality Engineering & Assurance, Program Management, and Customer Engagement across Telecommunication, Banking, and Finance domains. Skilled in collaborative problem-solving and technical expertise to drive business outcomes and achieve organizational goals by engaging stakeholders.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Program Test Manager
Wipro -The Warehouse Group Sydney
Sydney
02.2021 - 02.2023
- Demonstrated core technical and operational capabilities during POC phase which resulted in winning transformation project contract
- Mobilized and mentored high performing onshore/offshore teams focussed on quality, efficiency, and in achieving 100% program SLA's
- Attained 90% test coverage by transforming business requirements to agile test strategy and test plan
- Maximized defect validation by 20% by implementing dynamic test process focussed on shift left testing approach
- Improved the SLA's from 24 hrs to 8 hrs for defect resolution by collaborating with different partners across geolocations
- Effective stakeholder management in fulfilling 100% business goals within schedule and budget.
Test Delivery Manager
Vodafone Australia Sydney
Sydney
11.2015 - 12.2020
- Managed and governed onshore/offshore teams in meeting 100% project deliverables for various multimillion dollar transformation projects
- Streamlined resource forecasting and demand management which achieved program financial KPIs
- Awarded for designing automation framework which optimized mobile network testing duration from 5 days to 6 hours
- Accomplished 100% sales target by spearheaded new mobile phone launch event by engaging marketing, business and network teams
- Instrumental in achieving 100% Digital platform reliability and stability during new mobile launch events by collaborating with various external vendors and partners
- Spearheaded a high-impact digital mobile app transformation project with total value of 6 million dollars which increased customer user experience by 15% and improved rating
- Eliminated redundancy of test cases by 40% by analysing requirements using Tosca test design tool
- Engineered testing efforts by 40% by designing and creating automated test suite that covers 90% of regression use cases
- Minimized 50% of performance defects in production by increasing coverage and implementing different performance test designs
- Reduced 18% of yearly license cost of various testing tools by successfully negotiated with various vendors and partners.
Test Manager
Wipro - OPTUS -Singtel sydney
sydney
07.2007 - 11.2015
- Enabled onshore/offshore teams in delivering diverse testing projects by achieving 100% SLAs
- Reduced 50% of post implementation testing by creating 100% regression automation suites for portal applications
- Enhanced the testing cost by 20% every quarter by increasing automation test coverage
- Improved transaction processed per hour by 33% by implementing new performance framework for new Staffware application
- Governed and implemented performance gating strategy which resulted in zero defect leakage in production.
Test Manager
TL Consulting - Commonwealth Bank Sydney
Sydney
09.2010 - 06.2013
- Lead & managed performance test team in implementing and governing the performance process of batch and downstream banking application with no issues observed in production
- Streamlined daily and weekly test status reports to management and steering committee which optimized released decision process
- Managed multi vendor environment across offshore and onshore location in meeting 100% key project KPI's.
Test Lead / Test analyst
SAP Labs/Symphony/Isoft /Ramco systems India
India
07.2000 - 07.2007
- Increased productivity of testing by 50% by successful transition of performance methodologies and techniques followed in SAP Labs Germany and developed new team in offshore
- Mentored a team of test engineers responsible for testing monthly SAP service pack to customers in Germany in achieving the defined targets
- Refined the process in detecting potential performance defects for Siebel call center and eService application across Windows, HP, AIX and Solaris platforms
- Automated 100% regression use cases for healthcare application using Winruuner automation tool
- Executed User Interface Testing, Integration Testing and System Testing 100% in achieving the pre-defined SLA's
- Supervised defect management meeting in driving the root cause analysis of the defects.
Education
Master of Science - Computer Application
Madras University
Skills
- Project /Program Management
- Agile SCRUM Waterfall
- Risk & Control Management
- People & Vendor Management
- Defect Management
- Release Management
- Forecast & Cost Management
- Technology & Vendor selection
- Automation & Performance Eng
- Environment management
- Requirement Analysis
- Stakeholder Management
- Team Mentoring
- Cross-functional team leadership
- Test Automation
- DevOps
- Regulatory Compliance
- Analytical Skills
- Critical Thinking
- Product Lifecycle Management
- Root Cause Analysis
Websites
Certification
- Certified Agile PM Practitioner
- Certified ISTQB foundation level Tester
- Siebel Essentials Certified Professional
Accomplishments
- Optimized Testing efforts by 40%
- Implemented scalable cost-effective regression Automation framework which reduced manual testing effort
- Achieved sales targets during mobile launch events with 0% platform downtime
- Managed Digital domain platform for iPhone launch event for 4 years with no downtime which increased sales
- Enhanced customer rating for Vodafone mobile app
- Spearheaded digital mobile app transformation program which improved customer engagement and rating
- Reduced Tools licensing cost by 18% by negotiated successfully with various vendors in reducing yearly renewal cost of testing tools
Awards
- Star Award for IT delivery - Dec 2019 - Vodafone
- Star Award for Automation initiative - Vodafone 2017
- IVS Star award for Test management - Optus 2010
Timeline
Program Test Manager
Wipro -The Warehouse Group Sydney
02.2021 - 02.2023
Test Delivery Manager
Vodafone Australia Sydney
11.2015 - 12.2020
Test Manager
TL Consulting - Commonwealth Bank Sydney
09.2010 - 06.2013
Test Manager
Wipro - OPTUS -Singtel sydney
07.2007 - 11.2015
Test Lead / Test analyst
SAP Labs/Symphony/Isoft /Ramco systems India
07.2000 - 07.2007
Master of Science - Computer Application
Madras University
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