Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Senthil P

Senthil P

Madurai

Summary

Dynamic Branch Manager at FITA ACADEMY with a proven track record in operational management and customer service excellence. Expert in data analysis and performance reporting, I successfully implemented strategies that enhanced customer satisfaction and loyalty, driving significant improvements in branch profitability. A strong team leader, I foster collaboration and resolve conflicts effectively.

Overview

11
11
years of professional experience

Work History

Branch Manager

FITA ACADEMY
Madurai
03.2025 - Current
  • Facilitated weekly meetings with staff members to discuss progress on current initiatives.
  • Performed regular audits of financial records in order to ensure accuracy.
  • Established strong working relationships with external partners such as vendors and suppliers.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Created reports summarizing operational performance metrics for senior management review.
  • Resolved escalated customer complaints in a timely manner.
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Analyzed data to identify trends related to products, services, customers and markets served by the branch.
  • Implemented internal control procedures to minimize risk exposure and maximize profitability.
  • Developed strategies to increase customer satisfaction and loyalty.

Branch Head

ANNAMAL INSTITUTE
Madurai
08.2023 - 02.2025
  • Promoted new products or services offered by the branch through various channels such as print media, social media.
  • Managed daily operations of a branch, including customer service, staff scheduling, and product distribution.
  • Maintained accurate records of transactions processed by the branch on a daily basis.
  • Resolved customer complaints in a timely manner while maintaining a high level of professionalism.
  • Monitored competitors' activities and market trends in order to identify areas where improvements could be made.
  • Collaborated with other branches within the organization on projects or initiatives that benefit all locations.
  • Ensured compliance with local laws, regulations, and safety standards at all times.
  • Conducted regular meetings with team members to discuss any issues or concerns related to their work.
  • Resolved customer complaints in a timely manner while maintaining excellent customer relations.
  • Reviewed inventory levels to ensure an adequate supply of merchandise was available at all times.
  • Created and implemented new policies that improved the efficiency of the branch's operations.
  • Analyzed market trends to identify potential opportunities for growth.
  • Analyzed financial statements and prepared reports on budget performance for senior management.

HOD

ANNAMAL INSTITUTE
Dindugal
04.2022 - 08.2023
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Operated equipment and machinery according to safety guidelines.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Conducted testing of software and systems to ensure quality and reliability.

CAPTAIN

HOTEL NIRAMAYA RETREATS
Thiruvananthapuram
12.2017 - 01.2021
  • Resolved conflicts between staff members in a timely manner while maintaining professionalism.
  • Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
  • Developed and implemented standard operating procedures for all restaurant operations to ensure compliance with health regulations and quality standards.
  • Maintained accurate records of daily transactions using point-of-sale systems.
  • Partnered with chefs in developing new recipes while maintaining a cost-effective approach that maximizes profits.
  • Provided training on proper sanitation techniques as well as safety protocols to restaurant personnel.
  • Organized special events such as banquets, receptions, weddings and other social functions to ensure successful execution of services.
  • Drafted annual budgets which accurately reflected projected expenses for upcoming fiscal year.
  • Assisted with catering requests from external clients when necessary by coordinating menus, staffing needs, delivery schedules.

SR. STEWARD

Radison Temple Bay Resort
Mahabalipuram
12.2015 - 12.2016
  • Conducted regular inspections of all kitchen areas to identify potential risks or hazards.
  • Provided guidance to junior stewards on general stewardship duties.
  • Developed training materials and provided instruction to new staff members on food handling procedures.
  • Assisted in preparing meals for special events, including buffet setup and presentation.
  • Performed daily cleaning of kitchen equipment and surfaces, ensuring compliance with health and safety regulations.
  • Coordinated with vendors to ensure the timely delivery of goods and services.
  • Maintained accurate records of inventory levels and ordering supplies as needed.
  • Created detailed reports outlining any maintenance issues or repairs needed in the kitchen area.
  • Monitored stock levels and adjusted orders accordingly to meet customer demand.
  • Ensured proper storage of food items in accordance with sanitation guidelines.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.

STEWARD

Radison Temple Bay Resort
Mahabalipuram
12.2014 - 12.2015
  • Responded quickly to any spills or messes that occurred within the kitchen area.
  • Maintained a clean, safe, and organized work environment.
  • Cleaned equipment used in kitchen operations such as ovens, grills, fryers.
  • Ensured adherence to all sanitation policies and procedures for the kitchen area.
  • Stocked supplies such as food items in refrigerators, freezers, cupboards.
  • Collected soiled linens from dining room tables for laundering purposes.
  • Swept and mopped floors of the kitchen area on a regular basis.
  • Organized storage spaces in order to maximize efficiency while minimizing waste.
  • Removed trash from kitchen areas according to established procedures.

Education

B.SC - Hotel Management

SIHMCT
Trichy
01.2017

HSC -

MAVMM Hr. Sec School
Madurai
01.2014

SSLC -

MAVMM. Hr. Sec School
Madurai
01.2012

Skills

  • Operational management
  • Customer service
  • Team leadership
  • Data analysis
  • Financial analysis
  • Risk management
  • Vendor relations
  • Sales strategies
  • Performance reporting
  • Process improvement
  • Strong team-builder
  • Team supervision
  • Reporting
  • Customer relationships

Accomplishments

  • Best grooming of the year, Heritage residency, India, 2023
  • Best Leader of the Quarter, Nirammaa Retreats Kerala, India, 2019
  • Best employee of the month, Nirammaa Retreats Kerala, India, 2018
  • Best employee of the month, Radisson Temple Bay Resort Mamallapuram, 2016

Languages

Tamil
First Language
English
Intermediate (B1)
B1
Malayalam
Beginner (A1)
A1
Telugu
Beginner (A1)
A1

Timeline

Branch Manager

FITA ACADEMY
03.2025 - Current

Branch Head

ANNAMAL INSTITUTE
08.2023 - 02.2025

HOD

ANNAMAL INSTITUTE
04.2022 - 08.2023

CAPTAIN

HOTEL NIRAMAYA RETREATS
12.2017 - 01.2021

SR. STEWARD

Radison Temple Bay Resort
12.2015 - 12.2016

STEWARD

Radison Temple Bay Resort
12.2014 - 12.2015

B.SC - Hotel Management

SIHMCT

HSC -

MAVMM Hr. Sec School

SSLC -

MAVMM. Hr. Sec School

Similar Profiles

CREATE PROFILE
Senthil P