Senthil Prabhu

 Hands on experience on Vormetric key management and DSM Interface.

 Deployed Cipher Trust Transparent Encryption (CTE) using LDT and dataXform to encrypt/decrypt data.

 Working knowledge of data security across various database like MSSQL, Postgres & IBM DB2 using Thales Vormetric DSM.

 Installation/upgradation/uninstallation of VTE agents on windows/Linux servers.

 Worked on key rotation activities on Thales Vormetric and Fortanix SDKMS.

 Analyzing DSM, VTE agent, DB logs and resolving the issues.

 Working with vendor with all required logs to resolve issues at the earliest.

 Coordinating with application, Platform and DB team while enabling VTE.

 Worked on preparing/updating SOPs and provided knowledge transfer to the team members.

 Worked on web certificate renewal activities for multiple regions.

 Support and guidance to others within the team and across the function as needed.

 Monitoring and analyzing of security events through splunk enterprise security.

 Take care of DR-drill and other important activities along with client meetings and discussions.

• Experience in other areas of Cyber Security (Antivirus ,Data Loss Protection, Vulnerability Management, Threat Intelligence, Consulting and etc)
• Managing Endpoint Security and Vulenrability Products such as SEP, Trend Micro, Sophos
• Configuring settings like Malware scan, Exclusions, Live update, Application and Device control
• Maintaining management server and client Licensing, Version upgrade, User creation, and AD Sync
• Expertise in Endpoint Security
• Excellent communication, Organization and troubleshooting skills
• Experienced in identifying potential threats and ensuring security of Endpoint
• Risk analyzing in EDR tool such as Cybereason
• Basic understanding of networking concepts: TCP/IP, DNS, IP addressing, connectivity troubleshooting
• Troubleshoots complex issues and provides incident resolution for all related incidents requiring escalated support or subject matter enterprise
• Support, monitor ,investigate and escalate the customer issues and Security incidents
• Preparation of Daily, weekly Monthly Reports with analysis and presenting same to the customer
• Routinely develop/create and update Security incident response playbooks/run books/SOP to ensure response activities align with best practices
• Knowledge of common malware operating practices and remediation techniques and tools
• Reducing false positive alerts with proper analysis post customer approvals with helps to improve performance of Logs Monitoring

• Research and identify solutions to software and hardware issues
• Address user tickets regarding hardware, software and networking
• Walk customers through installing applications and computer peripherals
• Diagnose and troubleshoot technical issues, including application setup and network configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue
• Ensure all issues are properly addresed and logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Report customer feedback and potential product requests
• Help create technical documentation and manuals
• Document technical knowledge in the form of notes and manuals
• Maintain jovial relationships with clients
• Antivirus Products
• McAfee ePolicy Orchestrator (with DLP)
• Trend Micro Officescan (with DLP)
• Trend Micro Worryfree Business Services
• Trend Micro Deep Security
• Symantec Endpoint Manager (On Premises)
• Symantec Endpoint Manager (Cloud)
• Kaspersky Security Center
• Quick Heal
• Certificates Completed
• Control Manager 7.0 for Administrators
• Apex One for Administrator
• Apex Central for Administrator
• McAfee ePO 5.10 (On-Prem) Essentials
• McAfee NDLP11.1 Essentials

· Fulfills access management requests accurately and timely according to standards and procedures, ensuring department service level agreements are met.

· Managing design of the project documents and power point presentation to monitor project performance.

· Resolving issues related to the access within the SLA via remedy problem tickets.

· Manipulate systems to resolve client inquiry tickets like Change & Problem status and analyze the call report to Management.

· To Upgrade our product to Version 2.0, been in a Gap- Analysis team and went to many Client Place to understand their requirements/needs and act as a bridge between Clients and project management team, transferring knowledge to the team in terms of client requirement.

· Handling incident and resolving with in SLA.

· Prioritizing the tickets according to the issues reported and engaging the appropriate support teams if required.

· Collecting the change request and/or enhancement request from our valuable client and make forward to respective department and once it solved then it send to the client.

· Find out the root cause of the incident and taking appropriate action.

· Designed the modules in our product with the help of Gap Analysis document and manually tested our product to sort the bugs / errors in the particular module.

Maintaining the Quality Compliance, Customer Satisfaction and Customer experience

· Prepare reports and maintain records of work accomplishments and administrative information, as required, and coordinate the preparation, presentation, and communication of work-related information to the supervisor.

· Report to the supervisor periodically on team and individual work accomplishments, problems, progress in mastering tasks and work processes, and individual and team training needs

· Intercede with the supervisor on behalf of the team to inform the supervisor of performance management issues/problems and to recommend/request related actions, such as assignments, reassignments, promotions, tour of duty changes, peer reviews, and performance appraisals.