Monitoring tools (Splunk, ITRS Geneos) and SLA compliance
Senthil Sabarinath D
Specialist - System Management
Chennai
Summary
IT Specialist with 4.8 years of experience in SQL, Unix/Linux, and Autosys job scheduling, ensuring 24/7 production continuity and incident resolution. Skilled in ITIL processes, technical documentation, and cross-team collaboration. Seeking to leverage expertise in incident management and proactive monitoring while expanding into automation, cloud-based support, and advanced analytics to drive operational excellence and system reliability.
Overview
5
5
years of professional experience
3
3
Languages
Work History
System Management Specialist
LTM
08.2021 - Current
- Worked on the CitiBank Project, CitiFT, which is a high-value payments banking project with time-bound activities involved.
- Ensured the continuity of business, escalated issues on time, and provided valuable support to BAU, as well as improved automated processes that were initiated in the project.
- Worked on minimizing alerts, and brought the critical application tickets under control.
- Since it is a 24/7 project, I worked on deployments for new changes and upgrades on the weekend, and performed the sanity checks to ensure zero errors during weekday business.
- I created and coordinated changes for DR, which is mandatory every year. I analyzed and responded to tickets within the scope of L2 and within SLA, engaging teams for better improvement in each case.
- Experience in monitoring, scheduling jobs, and reporting job failures using the AutoSys tool.
- Involved in creating tickets based on the priority level of incidents.
Education
M.E - Computer Science and Engineering
KLN College of Engineering
TamilnaduSkills
Incident Management & Root Cause Analysis
Application & Infrastructure Monitoring (eg, Splunk, AppDynamics)
Scripting & Automation (Shell)
Database Support (SQL, Oracle)
ITIL Processes (Change, Problem Management)
Ticketing Tools (ServiceNow, JIRA)
Job Scheduling (Autosys)
Strong Communication & Stakeholder Management
Job Scheduling (Autosys)
Strong Communication & Stakeholder Management
Accomplishments
Got North Star award for best performace during the year 2025
Interests
Writing runbooks, SOPs, and technical guides
Cloud computing (AWS, Azure) and CI/CD automation
Timeline
System Management Specialist
LTM
08.2021 - Current
M.E - Computer Science and Engineering
KLN College of Engineering