Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
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Senthil Kumar

Hosur

Summary

Driven professional with a proven track record at Infinity Learn, adept in CRM platforms like Salesforce and Zoho, and excelling in customer service. Leveraged analytical skills to surpass sales targets and foster client relationships, ensuring repeat business. Demonstrates a unique blend of problem-solving abilities and expertise in MS Excel, contributing to operational efficiency and revenue growth.

Overview

3
3
years of professional experience

Work History

Sales Associate

Infinity Learn
Bengaluru
05.2022 - 08.2024
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Utilized CRM tools to track customer interactions and sales, enhancing the effectiveness of follow-up communications.
  • Collaborated with the operations team to implement cost-effective solutions that improved productivity and reduced expenses.
  • Updated purchase records and CRM database to capture correct information and details, such as model numbers, warranty expirations, and customer details.
  • Coordinated efforts between sales, operations, and finance departments to achieve company objectives in the supply chain arena.
  • Collaborated with stakeholders to develop demand forecasts, ensuring accurate production planning and inventory control.

Sales Operation Associate

Byjus
Bengaluru
10.2021 - 11.2022
  • Maintained up-to-date knowledge of industry trends, staying current on advancements in database technology to ensure optimal performance for clients'' systems.
  • Monitored ongoing data integrity, identifying trends or issues that required investigation or resolution.
  • Collaborated with cross-functional teams to optimize the delivery of services in accordance with established SLAs.
  • Achieved company targets by implementing successful sales strategies.
  • Experienced in CRM Platforms: Zendesk, Leadsquare, Freshdesk, Ameyo.
  • Resolving queries over calls and emails, contacting more than 100 calls per day.
  • Listened to customers' questions and concerns to provide answers or responses.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.

Education

Bachelor of Science - Computer Science

SRM University
Chennai
05-2020

Skills

    Customer Service

    MS Excel, Outlook, WPS, Spreadsheet Applications

    CRM - Salesforce, Zoho, Leadsquare

    Logical & Analytical skills

Languages

Tamil
First Language
English
Proficient (C2)
C2
Kannada
Advanced (C1)
C1

Affiliations

  • Travel
  • Swimming
  • Games
  • Travelling

Timeline

Sales Associate

Infinity Learn
05.2022 - 08.2024

Sales Operation Associate

Byjus
10.2021 - 11.2022

Bachelor of Science - Computer Science

SRM University

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Senthil Kumar