Senthil Kumar Subramanian

Passionate, self-motivated and results-oriented Leader with over 20 years of IT experience predominately in US based Healthcare industry specialized in Techno Functional Delivery, Global Delivery, strong Portfolio Management, Business Process innovation, Customer Relationship, Strategic Process optimization with a proven track record of delivering large Outcome based contract-programs, Transformation & Modernization Programs, Platform and Product implementations in Testing Engagements.

• Successful Product Launches: Instrumental in successfully launching Co-Branded Credit Cards for Brazil, Instant Bank Discount for Singapore Market Place. In Alexa, I was spear-heading the launches namely Alexa +, Proactive Send to Phone Feature, LLM Top Contacts biasing for Calling and Messaging feature, Communication Contacts API re-architecture, Bluetooth Synch Programs.
• QA Delivery: Built the Central QA team for Digital and Emerging Payments Organization in Amazon from scratch and scaled the team in-terms of Delivery Excellence, Process Excellence and Innovation.
• Spearheaded the QA Team which was responsible for successful Testing Delivery of 40+ Payment Program launches across different market places (APAC(AU,SG,CN), LATAM(BR, MX, Chile, Paraguay)). Our QA Team was responsible for performing Functional UI, API Testing, Accessibility Testing, Performance Testing and Accounting Testing at Amazon for Digital and Emerging Payments Organization.
• Execution Excellence: Pioneered the QA Team which executed over 30000+ Test Cases and identified over 1500+ Defects of which around 1100+ defects are Launch Blocker Defects. 80% of the defects identified were Launch blockers. Spearheaded the QA Team which was responsible for averting 1100+ Sev2’s in Production.
• Lead the QA team with a staggering track record of Zero Functional Sev 2’s reported till date for the program launches supported
• Process Improvements: Defined mechanisms and standardized processes for QA team towards seamless delivery and have been instrumental in successfully transforming the QA Team on continuous process improvements, with team’s 100% adherence to processes.
• Quality Metrics: Responsible for publishing Quality Metrics for all the payment program launches with an intent to improve the overall program efficiency. Have influenced the stakeholders logically with the metrics data, driving towards significant continuous improvement in the Org.
• Automation Transformation: Conceived the Automation roadmap for QA Charter and enabled the QA Engineer to build the Automation Framework which was the first ever automation framework built in DEP Org to test Physical devices. Created Automation presence, trained and mentored the Manual QA testers to scale up on automation thereby successfully transforming the Manual unit to a 100% Automation unit.
• Automation adoption across multiple orgs: Pioneer in evangelizing and socializing the automation framework for adoption across Amazon. Built the automation framework with the conviction of universal leverage across other organizations in Amazon and has also been successful in achieving framework adoption among teams like Prime Video QA Team, MENA Payments QA Team, PXT Team (People Experience and Technology) and Ring Team
• Hackathon Award: The QA Automation framework which we built won the Hackathon conducted by Indian Quality Samurai for Amazon’s India Consumer Business thereby showcasing our Automation prowess.
• Amazon India Tech Blog: Contributed to Amazon India Tech Blog by Authoring a Tech Write Up which is a contribution to SVP level Goal in Amazon which got featured in the About Amazon website for public viewing ( https://www.aboutamazon.in/news/tech-blog/functionality-decomposition-could-hold-the-key-to-faster-effective-regression-testing-heres-how)
• Evangelizing QA Best Practices: Pioneer in socializing QA best practices like Quality Metrics to outside of current Org to other organizations in Amazon and have provided complete support ensuring adoption.
• Connection Success Stories: Have been recognized and featured in the India Connection Success Stories for consistently achieving strong connection scores above benchmark. Tech Survey results have also been above the benchmark for all the themes.
• Promotions: In my current stint at Amazon, have made around numerous Successful Promotions for my team across different levels.

• Responsible for Business Development, Capability building, successful E2E Techno functional delivery & Operational management of Large / Midsize complex transformational Healthcare Testing Engagements.
• Lead & Managed large Transformational Testing programs with a team of 200 members & delivered Transformation Testing program implementation of over 20+ applications.
• Lead Legacy Modernization Testing of Healthcare Application / Systems for leading Healthcare Payer Clients for to yield better business Operations and Benefits.
• Contract Management: Expert in different pricing models – time & material, managed capacity, project scope /milestone based, transaction pricing models.
• Customer Relationship Management: Client level engagement for program reviews, value benefit articulation, mindshare sessions, escalations, resolutions and account growths.
• P & L Management: Top and bottom Line Growth, executing projects with stringent cost control and providing cost avoidance and savings through innovation & technology. End to End Operational Management including Account Planning, Revenue forecast and monitoring, drive margin optimization for the Portfolios with track record of doubling Revenue and Customer Profitability.
• People Management: People Centric, Mentor and Coach and Compassionate leader, helps team to succeed in complex matrix. Lead teams over 150 members in a global distributed delivery models across integrated programs. Enhance people capabilities by providing constructive feedback, strong leadership to drive efficiency and capacity utilization.
• Pioneered & Lead the team creating a repeatable Automation Framework for Innovation programs leading to an ongoing stream of ideas from teams, for improvement client business impact, higher efficiencies & re-usability
• Architected Innovative Business Solutions – Membership Automation, Benefits Automation, Pricing Automation, Claims Automation, thereby supporting build of Non-Conventional utilities to Support the Healthcare Product Testing.
• Pioneer in laying out the automation roadmap for building a robust automation solution / framework & drive scrum meetings.
• Built Derivative work-book models – Empirical model to mathematically derive Automation Coverage, Savings and ROI.
• Significant contribution to Business Development Proposals on Pre-sales RFP’s with a proven track record of winning US Healthcare Sales Pursuits.
• Extensive experience in US Healthcare with Eligibility, Enrollment, Billing for Indemnity, Managed Care segments & Claims processing, adjudication. Patient, Clinical and Pharmacy management systems
• Strong expertise on Healthcare Products Testing - Trizetto Facets, QNXT, NetworX Pricer, FHG, EDM, EAM, FRM, RSM & CDM.
• Expertise in Implementing / Adopting Agile Testing Processes, Tools and Techniques achieving Delivery Excellence.
• Strong knowledge on Amazon Webservices and experience working on Proposals for Cloud modernization

Tech Program Management:

• Drove successful GenAI product launches including Alexa+, Proactive Send-to-Phone, Top Contact Biasing (LLM), Communication API re-architecture, and Bluetooth Sync.
• Pioneered global payment innovations such as Co-Branded Credit Cards, Instant Bank Discounts, Buy Now Pay Later, and Installments for Emerging Marketplaces. Successfully delivered 46+ global payment launches (BR, SG, AU, CN, MX, Chile, Paraguay) with zero Sev2 defects.
• Drove data-backed decision-making by leveraging pre-launch metrics and post-launch business impact analysis to influence stakeholders.
• Led end-to-end cross-functional programs, from roadmap creation and user story definition to solution evaluation and execution.
• Presented strategic roadmaps and risk mitigation plans to executive leadership, ensuring alignment on priorities and outcomes.
• Facilitated technical design reviews with engineering teams, providing guidance on architecture, system design, and delivery trade-offs.
• Collaborated with sponsors, TPMs, and development teams to define, plan, and execute complex, multi-team initiatives.
• Evangelized best practices and reusable frameworks across Amazon, accelerating delivery and strengthening cross-team collaboration.
• Anticipated risks and managed escalations proactively, balancing technical constraints with business objectives.
• Ensured transparency and stakeholder trust by maintaining clear, consistent communication of program updates and deliverables.

Engineering :

• Successful Product Launches - Led the launch of Co-Branded Credit Cards (Brazil), Instant Bank Discount (Singapore Marketplace), and multiple Alexa innovations including Alexa+, Proactive Send-to-Phone, LLM Top Contacts Biasing, Communication Contacts API re-architecture, and Bluetooth Sync.
• QE Delivery Leadership - Built the Central QA Team for Amazon Digital & Emerging Payments from the ground up, driving delivery excellence, process innovation, and automation. Spearheaded QA delivery for 46+ global payment program launches across APAC (AU, SG, CN) and LATAM (BR, MX, Chile, Paraguay). Testing scope included Functional UI, API, Accessibility, Performance, and Accounting.
• Execution Excellence - Oversaw execution of 30,000+ test cases and identification of 1,500+ defects, of which 1,100+ were launch blockers, preventing critical Sev2 issues in production. Achieved an unmatched record of Zero Sev2 functional defects in production for all supported launches.
• Process Improvements & Metrics - Defined standardized QA processes ensuring 100% adherence, fostering continuous improvement across the organization. Published Quality Metrics for every program launch, leveraging data-driven insights to influence stakeholders and improve organizational efficiency.
• Automation Transformation - Conceived and implemented the first automation framework in DEP Org for testing physical devices—transforming a fully manual QA team into a 100% automation-driven unit. Evangelized automation across Amazon, enabling adoption by Prime Video QA, MENA Payments, PXT (People Experience & Tech), and Ring Teams.
• Recognition & Thought Leadership - Hackathon Winner – QA Automation framework awarded at Indian Quality Samurai Hackathon for Amazon India Consumer Business.
• Tech Blog Contribution – Authored a widely recognized article featured on About Amazon aligned with SVP-level goals.
• Connection Success Stories – Featured for consistently achieving above-benchmark connection scores; Tech Survey results exceeded benchmarks across themes.
• Talent Development – Mentored and promoted numerous team members across levels, fostering career growth and organizational capability building.
• Global Delivery & Transformation Leadership - Directed end-to-end techno-functional delivery, business development, capability building, and operational management for large and mid-size transformational Healthcare Testing engagements. Led large-scale transformational testing programs with teams of 200+ members, implementing testing across 20+ enterprise healthcare applications. Spearheaded legacy modernization testing for healthcare applications and systems, enabling improved business operations and measurable client benefits.
• Contract & Engagement Management - Expertise in diverse contract pricing models: time & material, managed capacity, milestone/scope-based, and transaction pricing. Strengthened customer relationships through program reviews, value articulation, mindshare sessions, and issue resolution—driving account growth and retention.
• P&L & Operational Excellence - Managed P&L, revenue forecasting, account planning, and cost optimization across portfolios, consistently delivering margin growth and profitability. Proven track record of doubling revenue and customer profitability by implementing innovative cost controls and technology-driven savings.
• People Leadership & Capability Development - People-centric leader, mentor, and coach with experience managing 150+ members in global distributed delivery models. Enhanced team capabilities through constructive feedback, leadership coaching, and capacity utilization strategies. Pioneered creation of a repeatable automation framework for innovation programs, fueling continuous idea generation, efficiency improvements, and reusability. People-centric leader, mentor, and coach with experience managing 200+ members in global distributed delivery models. Enhanced team capabilities through constructive feedback, leadership coaching, and capacity utilization strategies. Pioneered creation of a repeatable automation framework for innovation programs, fueling continuous idea generation, efficiency improvements, and reusability.
• Innovation & Automation Excellence - Architected innovative business solutions in Membership, Benefits, Pricing, and Claims Automation, delivering non-conventional utilities that improved client business outcomes. Defined and executed the automation roadmap, building robust frameworks and driving Agile/Scrum adoption. Developed empirical models (derivative workbooks) to mathematically derive automation coverage, ROI, and savings.
• Business Development & Pre-Sales - Played a pivotal role in business development proposals and pre-sales RFPs, with a proven record of winning key US Healthcare deals. Contributed significantly to sales pursuits by articulating value propositions and innovative testing solutions.
• Domain & Technical Expertise - Extensive expertise in US Healthcare: eligibility, enrollment, billing (Indemnity & Managed Care), claims processing/adjudication, patient, clinical, and pharmacy management systems. Strong proficiency in Healthcare Product Testing: Trizetto Facets, QNXT, NetworX Pricer, FHG, EDM, EAM, FRM, RSM & CDM. Skilled in implementing and adopting Agile testing processes, tools, and methodologies, ensuring delivery excellence. Hands-on knowledge of Amazon Web Services (AWS) and experience contributing to cloud modernization proposals.