Having 5.5+ years of Information Technology experience as Server infrastructure administrator (LINUX, Windows server) and 1.5+ years Support Engineer. Expecting an opportunity to apply knowledge to the growth of the company and career
Overview
8
8
years of professional experience
Work History
IT Analyst
TCS
05.2023 - Current
Undertaken the responsibility of Administrating Collaborated Environment to nearly 600+ Virtual server resources under main components of BRITISH TELECOM.
Involved in critical platform migration from OEL6 to OEL9, Windows 2012R2 to Windows 2022 to reduce a dependency on legacy servers.
Handling incident and change management. Also Ensuring resolution for client problems while providing quality service within agreed SLA.
Involved WebLogic server upgrade activity and applying required patch to remediate vulnerabilities with help of WebLogic team.
Installed and configured the Ansible on servers to automate patching activity to reduce manual effort.
Analyse penetration test results and engage with technology partners and business units in order to resolve identified vulnerabilities within SLAs.
Handling Dynatrace agent to deployed dashboards for operations, to perform root cause analysis and quickly drill down to correct error fault path and hotspots.
Handling Shell scripts to run, kill, Monitor, backup, rollback and archive log files to perform tasks and scheduling cron job for system backup activities.
Handling configuration on Samba server, Tomcat server, Apache and NAS storage, Mounting activity, services (FTP, SCP, NFS, SSH), mail configuration, certificate installation.
Monitoring windows and Linux servers disk space alerts and perform housekeeping before user intervention.
Responsible for adding, creating new users, groups, set up home directories and providing appropriate access to users
Reduced manual processes, automating routine tasks to free up resources for strategic initiatives.
Streamlined data analysis processes, significantly reducing report generation times.
Analyzing the vulnerabilities and providing fix based on the severity.
Regularly applying security patches on the servers to remediate the vulnerabilities.
Installing and configure the Load balancer ( Pulse secure 20.1)
Engineer
Virtusa Consulting Services Private Limited
06.2019 - 05.2023
Handling experience around 450+ linux and windows servers virtual machine.
Involved in critical platform migration from OEL6 to OEL8, Windows 2012R2 to Windows 2016 to reduce a dependency on legacy servers.
Involved application upgrade activity from BMC developer studio product.
Handling Software installation (BMC Tools- Remedy, DWP, Smart Reporting, AO) on both Linux and Windows servers as part of upgrade activity.
Handling incident and change management. Also Ensuring resolution for client problems while providing quality service within agreed SLA.
Handling regular patching on server
Installed and configured an IP 360 cave to generate the list of vulnerabilities based on severity.
Analyzed the CVE Vulnerabilities and overall 90k+ high vulnerabilities has been resolved on the servers.
Managed multiple projects simultaneously while maintaining attention to detail, organization, and adherence to deadlines.
Handling WebLogic servers and upgrade activity and applying required patch to remediate vulnerabilities with help of WebLogic team.
Involved in legacy application decommissioning that is after migration.
Handling Shell scripts to monitoring application logs and server logs.
Handling server connectivity activity via BT service portal (SDIP, FIRELOW) as based on requirement from projects.
Handling GitHub to create user account and projects to deploy codes.
Regularly performing housekeeping activity on the servers.
Configured hardware, devices and software to set up work stations for employees.
Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
Removed malware, ransomware and other threats from laptops and desktop systems.
Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
Monitored systems in operation and input commands to troubleshoot areas.
Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
Troubleshot potential problems and eliminated before issues escalated or cascaded.
Desktop Support Engineer
Magna InfoTech
06.2017 - 03.2018
Maintaining more than 200 Computers Networked with WIN 2003, WIN 2008, WIN XP, WIN Vista, WIN 7 Operating Systems.
Handling installation of Windows OS and trouble-shooting customer specific applications and built-in standard applications along with network printer configuration.
Checking and setup the host & user policy to access the application
Configuring POP3, IMAP, in outlook and troubleshooting OS related issues and performing backup data of users.
Attending & close the calls as per service desk allocation. Ensure all tickets assigned are updated regularly with the standards and tickets are closed promptly after resolution.