Summary
Overview
Work History
Education
Skills
Certification
Work Preference
Accomplishments
Software
Timeline
OfficeManager
Senthilkumar S

Senthilkumar S

Service Delivery Manager
Chennai,TN

Summary

Has strong Technical and Technological skills and ability to use business support software. Strong customer service, project management, and quality control skills. Good resource planning skills, Excellent leadership, and customer service skills. Proven hands-on development exp in Core Java technologies, Java-Selenium Automation Testing & Solutioning, Support and Maintenance with good knowledge on Dev & Testing Frameworks, distributed caches. Experience in application support and platforms within public cloud environments. Jenkins, GitHub Actions, Application delivery and cloud automation experience using Python. Experience/Exposure to Automation testing and deployment tools and Cl/CD Experience in building User Interface, Spring boot Apps, RESTful API, test frameworks and tooling Directs and coordinates activities related to the Design, Development, Testing, and Implementation of software applications. Plans, conducts, and coordinates business programming applications activities Docker Framework, Document Based DBs - Cassandra, Couchbase or Mongo, Redis DB, SonarQube, Kafka, UFT, LoadRunner, Jira, Confluence, JAVA-Selenium, Cucumber, Kubernetes (or similar technology), ELK Integration (Elasticsearch, Logstash & Kibana), RDBM in DB2, Oracle Experience in People management, attention to detail and Strong experience of experience of working in global teams and handling multiple stake holders Directs the activities of software applications development, Manages the development, installation, and maintenance of large volume code and programs for business applications. Hands on Experience in Designing of Automation Framework and expertise in UFT 12.50 & Java-Selenium, experience with other tools such as Eclipse, JUNIT, Jenkins, ANT, SOAP-UI, JIRA, Rally, SQL. Implemented the Automation best practices, prepared several Master & Detailed Test Plans, Strategies, Test Estimations & handled resources effectively within the budget. Developed and trained various teams on emerging technologies SMAC, Dev Ops, CI, CD, Multi-Platform Multi Devices, Multi browsers, Selenium-C#, and testing tools for extreme Automation.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Service Delivery Manager

Citi Bank USA, The Citi Bank
08.2023 - Current
  • And Project Management with over 18 plus years of diverse experience in JAVA Application Development, Testing and Maintenances and maintaining a multi-platform, multi-vendor, muti-stakeholder & multi-location computing Infrastructure entailing incident, problem, escalation, availability & continuity management in a 24
  • 7 environment
  • Astute organizer, motivator, leader, and team player with an established record of success in developing operational strategies
  • Excellence in building high performing teams for achieving revenue and increasing productivity
  • Conversant with the entire gamut of Lean IT, Agile technologies, Service Delivery and Project Management
  • Project Management (ADM), Service Delivery, managed 30+ team Customer Service Skills, Account Management, Automation Solutioning, IT Service Management, Performance Management, Pre Sales
  • Involved in dedicated service delivery and responsible for maintaining strong customer relationships and improving services to maintain customer satisfaction
  • As a software service delivery manager performed technical tasks, such as troubleshooting technical issues, and performed administrative tasks, such as managing team performance and checking the quality of inventory
  • Major tasks include managing projects, fixing reliability issues, tracking service metrics, managing budgets, and leading the service delivery team
  • Demonstrated strong leadership and teamworking skills and demonstrated excellent communication and technical skills
  • Identifying customer needs and overseeing service delivery within a business context
  • Maintained positive relationships with customers
  • Predominantly worked for BFSI Customers [ i.e., City National Bank-US, Nets – Denmark, Standard Bank – South Africa, CITI Bank – USA & Canada, RBS (Royal Bank of Scotland) – Scotland, Edward Jones -US, Point72 – US, ANZ (Australian New Zealand Bank) -Australia Bank – Canada, ABN AMRO bank–Netherlands] at Onsite and Offshore Models
  • Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently
  • Managing finances and budgets, determining ways to reduce costs without sacrificing customer satisfaction
  • Assessing customer feedback and using your creativity to establish, improve, and refine services., Information Services Group (ISG) is responsible for providing authoritative sources of reference data to their clients across the Institutional Client Services (ICG) organization, through implementing the Solutions which promote the collection, storage, analysis, and distribution of product, pricing, account, and corporate action data
  • Also ISG partnership with data clients across all ICG business lines to increase their competitiveness, through restructuring business processes, simplifying information access, and providing business intelligence around critical data
  • This list of applications like Facility Management, Collaterals, Approvals etc with risks and control understanding and audit experience to support Citi successfully address regulatory commitments (consent order programs and related Regulatory Business Critical Milestones (RBCM) and demonstrate a strong risk and controls principles.

The ISG
01.2017 - 12.2018
  • Technology Consent Order Article V Risk and Control manager will be part of a global team preparing comprehensive closure documentation to explain the actions taken to address the concern reported by the regulators
  • This requires highlighting key controls that have been implemented and are operating sustainably to demonstrate the risk of the concern has been reduced
  • Role & Contribution
  • Partner Management; Contract and Compliance Management
  • Conducting Root Cause Analysis
  • Reporting and documenting failures in the field, working out improvement plans where necessary
  • Conducting Partner Business Reviews including KPI compliance
  • Financial controls (Forecasting, Purchase Order Management, Invoice review)
  • Partner Training Compliance, and Resource Management
  • Metrics reporting and analytics
  • In addition to working with the Third-Party Maintainers you would be expected to
  • Project 2
  • Project, Bridge is a Policy, Billing, Claims and Reporting Decisions application and products which are being used by various Insurance providers across the globe and Oceanwide has more than 80+ P&C (Personal and Commercial Line of Businesses) Insurance provider customer base
  • QA has been completely taken over by L&T InfoTech to have Managed Services business model as Fixed Price
  • Role & Contribution
  • Steer design, estimation, planning, and implementation of business solutions
  • Maintain leading-edge knowledge in emerging Java technologies and drive
  • Knowledge sharing sessions to work in an agile delivery model
  • Assist in business development activities including providing technical input and strategy into client proposals and RFP’s
  • Project Mgmt on systems architecture, integration, package implementation
  • Lead large scale, complex, and distributed applications in an Agile environment
  • Assess the business and technical challenges on Test Mgmt, Test Automations and provide solutions, giving training to team on UFT Automations and HP ALM, Excel macro tools
  • Automate the Regression Test cases using HP Unified Functional Testing tool (HP UFT) with Hybrid Framework which involves test data driven through Data Sheets, Excel and SQL Database
  • A strong UFT Automation Framework has been built through HP Extensibility Accelerator, where it reduces the manual and Automation efforts in terms of achieving the Automating the Automation objectives
  • Reviewing of Teams Deliverables, Timelines and Stakeholder meetings
  • Utilizing the freeware utilities and developing the excel macro base utilities for automation effectiveness
  • Automation skill development of existing team on emerging technologies SMAC, Dev Ops, CI for extreme Automation
  • Technology & Tools
  • Environment: Environment: Java Technologies, Spring boot Framework, Hybrid, Jenkins, Java Script Utilities, JAVA HP UFT 12.50, Build 3785, HP ALM 12.53, HP ALM Explorer
  • Tools: HP Extensibility Accelerator Framework, Hybrid, Jenkins, Java Script Utilities, DOT NET based Apps
  • Key Achievements
  • Production Defects rate has been optimized
  • Delivered High Quality Automation Scripts to the Customers
  • Established offshore team Successfully from Onsite
  • Project 5
  • Project Name
  • Insurity

CNB-City National Bank
03.2023 - 01.2023

National Bank
- 07.2023
  • City, (CNB) to provide real-time payment services to its clients
  • Payment’s modernization for City National Bank means positioning their back-office for solving the tech-debt backlog and bringing up to date the payments infrastructure to a robust capacity and agility to accommodate customer portfolio & transaction processing growth and speed without unexpected risk or cost changes
  • As a part of the payment modernization project, CNB plans to support Account-to-Account US Domestic Real-time payments transactions
  • Project is divided into phases and as part of phase 1, focus would be on supporting only receiving of Credit transfers
  • Contribution
  • SDM 1 – LTI

CITY National Bank
02.2023 - 06.2023
  • T3 simulator is a JAVA based web application that has been developed and deployed from scratch in Docker Servers and Trained the team to simulate transactions to test CNB’s RTP payment systems
  • Identifying Functional Development, Automation and Performance testing scope across CNB’s RTP systems and drive towards building the Functional test suite, Automation Scripts and Performance Scripts through team
  • Assess the business and technical challenges on Automation Test Mgmt, Test Automations and provide technical solutions
  • Addressed and resolved customer escalations and complaints and collaborated closely with the marketing team securing and expanded business
  • Maintained low overtime expenses through modification of resource scheduling, as well as providing additional training
  • Presided over-optimized customer satisfaction levels through the development of specific communication guidelines including management escalation process engaging customer at the close of the service call, as well as overall customer communication
  • Reduced expenses 20% facilitating achievement of budget challenge by revamping out of town training c=schedules for employees decreasing travel expenses and modification of team meeting process reducing travel
  • Created the Test Plan, Performance Test Approach Document along with the team and Obtained the Sign-off from Customers
  • Technology & Tools
  • Environment: Fiserv EPP, Azure Devops, Azure Function Apps, Cloud Apps, COSMOS DB, IBM MQ, Akana, Jmeter, Bottomline, Load Runner, Dynatrace, Perfomon, Azure Logs, Apigee, Ready API, POSTMAN for API’s, Jenkins for CI/CD
  • Iliad T3, UiPath, Swagger
  • Project 3, Nets-Denmark
  • Team Size

Oceanwide
01.2019 - 02.2023
  • Project Description
  • NDS is a Nets Denmark System (Interchange Network like operations of VISA/ MasterCard) which has been built on IBM - Mainframe technology and it handles the huge volume of Payment transactions efficiently in terms of Acquirer, Issuer, Merchants, Schemes [VISA, Master, AMEX, Dankort, JCB, GICC], Card Holders etc
  • The system consists of 1
  • Device handlers, 2
  • Interface Handlers, 3
  • Message Switch layer, 4
  • Data Layer, 5
  • Card Administration, 6
  • Merchant Administrations (CAPS), 7
  • Clearing handlers (Inbound / Outbound), 8
  • Clearing & Settlements
  • NDS has its own format (NMA) of messages for transactions and handles Real-time & Batch transactions
  • Complete SDLC has been taken over by L&T InfoTech to have Managed Services business model as Fixed & T&M Price Models
  • Role & Contribution
  • Managed the relationship with key stakeholders and collaborate on operational IT services for Multiple sites
  • Single point of contact for all local service delivery issues and requests
  • Coordinated and managed IT projects which included network and Server upgrades, Service Management tool deployments, PC hardware and software deployments, Services migrations and office relocations
  • Key Accomplishments Managed infrastructure budget and realized 5% savings through process improvements and server consolidations
  • Earned & quote; NEXT IT Strategy Quote; for co-developing support model for FDA inspections and audits that reduced setup time of infrastructure components y 50% mitigated technical risks, and improved customer satisfaction with business partners Improved end user site communications for planned and Unplanned services outages through mapping tools and communication templates
  • Report on Performance Metrics, Management, Service Delivery, Customer Service Skills, Account Management, Automation Solutioning, IT Service Management, Performance Management, Sales & Marketing
  • Identifying Automation Scope across Nets-NDS Portfolio and drive towards building the automation suits for team to use it
  • Assess the business and technical challenges on Automation Test Mgmt, Test Automations and provide technical solutions
  • T3 simulator JAVA based web application has been deployed from the scratch in Servers and gave trainings to team to simulate transactions to test NDS, IST, STEPS and UNI
  • Automated the SQL generations for card data insertion to the DB2 tables with automated mails Notifications and Recon and Settlements using Excel macro tools
  • Automate the Regression Test cases JAVA—Selenium, POSTMAN, Jenkins, UiPath RPA tools for regular regression test runs
  • Built the JAVA, Theme leaf UI based web application to automate the BIN Setup and Card Administrations like Card Creation, Embossment, Renewal, Reorder and Deletions
  • Drive framework, script developments and provide value additions through automations
  • YoY FTE reductions and business driven automation strategy being followed for Profit Growth
  • Technology & Tools
  • Environment, IBM mainframe, DB2 & Java Technologies, Extensibility Accelerator Framework, Hybrid, Jenkins, Java Script Utilities, JAVA and VBA-Selenium based Apps and Framework Development
  • POSTMAN for API’s, Jenkins for CI/CD
  • T3 deployments, MYSQL, UiPath RPA tools
  • Project 4, -Canada –Montreal (An Insurity Company)
  • Team Size

CDRM
04.2016 - 12.2016
  • Policy Decisions, Billing Decisions, Claims Decisions and Reporting Decisions are the Insurance products which are developed by L&T Infotech and Supplied to Insurity-USA; all these products are sold to various Insurance providers across the globe and Insurity has more than 100+ P&C (Personal and Commercial Line of Businesses) Insurance provider customer base
  • QA has been completely taken over by L&T InfoTech to have Managed Services business model as Fixed Price
  • Role & Contribution
  • Demonstrated experience as a strong technical leader who can prioritize, communicate clearly and influence across cross functional teams
  • App development with Java 1.8+, Spring Framework, Spring Batch, Java Testing Frameworks (JUnit), Vertx/Spring Boot Microservices, Apache Camel, Micronaut, Understanding of Cloud infrastructure, JPA/JDBI or Mybatis, OpenShift, ORM Framework, Schedulers, Devops, Splunk, Appdynamics/Grafana
  • Analyzed the Java code and implemented continuous integration tools GIT, Jenkins, XLR etc
  • Automation Framework Created with Java - Selenium, Cucumber etc
  • Non-relational database experience Couchbase or MongoDB
  • Automate the Regression Test cases using Selenium-Java using Internal & New Framework and enhance the existing Scripts
  • Deriving Automation Test Approach, Scripts review and ensure the ROI on Automations
  • Drive framework, script developments and provide value additions through automations
  • YoY FTE reductions and business driven automation strategy being followed for Profit Growth
  • Built new tools and feasibility checks on freeware tools to provide customer centric solutions
  • Reviewing Selenium-Java and Java Scripts files, TestNG reports
  • Automation skill development of existing team on emerging technologies SMAC, Dev Ops, CI for extreme Automation
  • Technology & Tools
  • Environment: App Dynamics, Java Script, Selenium Web driver, FAST Framework, SQL, AppFactory
  • Tools: Robot Framework, Hybrid, LT FAST, Test NG, Jenkins, Maven, Java Script Utilities
  • Key Achievements
  • Application Development successful and Deployed into Prod for live
  • JAVA Selenium Automation Framework developed from the Scratch
  • Created New automation opportunities, Created and Executed New projects
  • Project 6
  • Project, (Change Driven Risk Management) plan preparation, Co-ordination with stakeholders
  • Technology & Tools
  • Environment, WID/WPS, SOA/WSDL, Oracle 10G and QA-Load
  • Tools: RSA Application, FEAT, Web App, Test Director-8.0, WAS5.1, 6.1, 7.1(Websphere Application Server) IHS (IBM HTTP Server 7.1), Thales SSAS, Mainframe, Websphere
  • Key Achievements
  • The Thales Upgrade project went live with no major production incidents
  • All the Critical defects are identified at the early stages
  • Project 10
  • Project

CITI Bank USA
02.2016 - 03.2016
  • CITI CFO portfolio has variety of ETL and Reporting applications for business evaluations and Analytics purposes, which helps to integrate with multiple systems across the globe and it provides final summary level reports to measure the performance of the business at City, State, Country, Geographical levels
  • Role & Contribution
  • Devops, Splunk, Appdynamics/Grafana implemented with code
  • Ensured the Code Coverage during the development
  • Responsibility is to ensure the Data Quality which MSTR provides as a Source and comparing with manually fetched the data through SQL as a Target Files and to validate the business rules through Excel VB Macros
  • Making the tool customized across other reporting in CITI CFO
  • Key Achievements
  • Successful Delivery of Cloud deployment and Production Support Incidents
  • Successfully Created VBA macro tools to automate the Data Transformations for MSTR reporting
  • Project 7

Standard Bank
03.2012 - 09.2012
  • The New Business Online is an online application that will enable clients to carry out their banking and financial transactions in the comforts of their homes or offices
  • Technology is becoming more and more important in the banking and financial world hence New Business online provides its clients round the clock access to their banking portfolios and helps them monitor their cash flow situation frequently
  • This application provides enhanced security features to protect the client’s data and avoid any frauds or malpractices
  • The three core modules of the application viz
  • Balances and Statements, Funds Transfer and the self service module will help clients in carrying out transactions like balance enquiries, extracting account specific reports, making payments and inter-account transfers, controlling the set up and administration of their portfolios etc
  • NBOL helps clients view their Standard Bank portfolios 24 hours a day, seven days a week from anywhere in the world with the help of just an internet connection and to carry out banking transactions with a single login
  • It enables clients to have access to their information from any country, in any currency across the world in a single view
  • It provides enough security measures so that clients can carry out their businesses with peace of mind
  • Role & Contribution
  • Assist Service Delivery Manager for Risk & Finance Technology & IB Portfolio Applications: 1
  • Adaptiv, 2
  • Credit Rating System, 3
  • Bank Default Database, 4
  • Spread Pac, 5
  • Property Finance, 6
  • Credit Automation Workflow, 7
  • Salesforce (Cloud), 8
  • Avanon, 9
  • QlikView, and 10
  • Adaptiv Interfaces
  • To ensure the data formats transformed / properly validated in Middleware by testing through comparison of Source & target data by applying Interface Definition rules
  • Ensured Application delivery, quality, defects, test cycles, SLA & team management
  • Tracked the utilization of the Tools & Accelerators for respective projects
  • User Management, Resource Register, Activity planning and Milestone Tracking, Engagement, Portfolio, Project & Release level Tracking
  • Project Planning & Monitoring, Issues/Risks/Actions management & Tracking
  • RAG Status Tracking, SLA Report & Graphs (Manual & Automatic RAG Calculations)
  • Time booking, Task level & Resource level reports, User & project Satisfaction Survey
  • Mail notifications for Tasks assignments/Issues/Risks/Actions/Timesheets
  • Document upload & Maintenance, Reports (Daily/Weekly/Monthly/Engagement/Defects/SLA/Milestones.Resource)
  • Technology & Tools
  • Environment: Win 2008 R2 Server, Java, J2EE, MS SQL, SharePoint, SVN, QC
  • Tools: Quality Center v11.0
  • Key Achievements
  • Successfully delivered nBOL application Development releases, Functional and Automation testing
  • Project 8

Team Size

CITI Bank
02.2012 - 05.2012
  • Optima receives source feeds from various business sectors like GWM, GCG, Corporate Treasury, Banamex, performs pre-processing to enrich the risk attributes, and sends to Reveleus calculator for RWA calculation
  • Upon the return of RWA results into Optima, it in turn populates the Sector data and sends to the LEA for consolidated Citigroup reporting, and back to the sectors for management analysis
  • The reports need to provide insight into what and how that data has been processed within Optima, what output has been provided to LEA, and how that data was received by LEA
  • The DWH testing carried out on reports to further assist the Sectors with their data analysis (Basel2, PD, LGD etc) and attestation process
  • Role & Contribution
  • Managing the test team of B2NCR optima with multi vendors Cap Gemini, Infosys
  • App developed on Java, J2EE, Tomcat, REST APl’s, security protocols like SAML, WSTrust, OAuth and OpenlD Connect
  • Building applications on top of Linux and Cloud platforms like AWS and Azure
  • Configured the codes with Git in a DevOps, Continuous Integration environment
  • Preparation of Test Plan, Test Strategy, Test Summary, Risk Management, Metrics documents
  • Co-ordination with stakeholders to get the build & Environment set up on time
  • Escalating the issues and status reporting to Project Governance
  • Weekly status reporting to Project work group with action plans
  • Review of traceability matrix for test coverage and requirements coverage
  • Train the test team on technical & domain for better utilization of resources
  • Setting the goals to test team and assisting them to achieve to meet the project goal
  • Assisted for other CITI bank project CATIA IED testing were tools installation testing on CITI environment
  • Also worked on project proposals for Standard Bank, South Africa and prepared various testing related documents like Test Harness maintenance, Regression Pack maintenance, Business Continuity Plans, Third party vendor experiences on testing, Analysis documents on financial products Adaptiv, Murex, Calypso, SWIFT, Meridian etc, 10.0
  • Key Achievements
  • Reports delivered to the customers well in Advance
  • Project

Royal Bank of Scotland, RBS
06.2011 - 01.2012
  • CWS Release-1
  • Core Web Security is an application which will do 4P security check (i.e., Authorization, Authentication, Admin and Audit) when the RBS application users logged in globally
  • This CWS application supports more than the 65 RBS Applications, and it checks the security for 5k million bank users, 55k million corporate customers and other users
  • CWS integrated with RSA Application, FEAT application, and Web App (Bulk load) to do the web security checks
  • CWS application protects Fraudulent Transactions, Phishing, and Harming etc
  • Description: Thales Upgrade- Bankline
  • Bankline is a corporate banking application to provide solutions for corporate customers for transactions which are related to various payments
  • Thales SSAS sever: Thales application provides generated 2FA token to Bankline transactions involves
  • Customer payments 2
  • Custom Admin 3
  • Customer Preferences 4
  • Bulk Payments 5
  • Creation of Templates, Thales Upgrade- Ebanking
  • Ebanking is a retail banking application to provide solutions for retail banking customers for transactions which are related to various payments
  • Thales SSAS sever: Thales application provides generated 2FA token to eBanking transactions involves
  • Create Biller 2
  • Amend Biller 3
  • Create Payment 4
  • Amend Payment 5
  • OFD-Order Foreign Draft
  • Role & Contribution
  • Automation test Script Preparation for Thales Bankline and EBanking applications through QTP
  • Preparing estimations for Automation and ROI Calculations
  • Hybrid automation Framework Development using QTP
  • Capture and Maintain Object Repositories and reading data from Excel
  • Data connection through scripts for validations
  • Review of automation test scripts and Update
  • Collection of Test data from functional test cases and test data sheet preparations
  • Automation execution Report generations
  • Automation Script maintenances
  • Status reporting, Metrics collection, manage testing issues and escalates to PCC as required.

Royal Bank of Scotland, RBS
02.2011 - 05.2011
  • This Assignment is to give testing solutions for a new deal to get the business from the customer and providing Best and Final Offer (BAFO)
  • Role & Contribution
  • Lead and manage the offshore DD (Deep Dive) team from Onsite
  • SPOC for RBS BoW document which has critical project details received from the customer for a new deal for IBM
  • RBS Program / Projects analysis to prepare the Estimation
  • Interacting and collecting the program / projects critical details from the customer RBS to prepare the Estimation for testing projects
  • Analyzing the RBS project details, testing status, technology constraints, resource constraints, location constraints, dependencies with the data provided by the customer, prepared various metrics to analyze the quality of the testing
  • Prepared various complexity matrix to select the projects from the customer
  • Identified the project selection criteria and provided the solution
  • Assisted superiors on PMP id creation by analyzing based on the location and technology constraints
  • Identified the testing Niche skills required for the projects and provided the solution for Due Diligence
  • Prepared the Risk and Assumptions doc and provided the mitigation activities with solution
  • Technology & Tools, WID/WPS, SOA/WSDL, Oracle 10G and QA-Load Tools: IBM Quickr, Team Room
  • Key Achievements
  • More than 5000 testing projects evaluated, assessed to provide test solutions in terms of Tools, Regressions, Test preparations, Env, Resources, Cost, Timelines, Frameworks, Governances etc
  • And submitted RFP’s
  • Project 11
  • Project Name

Team Size

TD Bank Financial Group, Toronto Dominion Bank
03.2010 - 01.2011
  • This project is for the launch of a new Visa Debit card
  • Some positives for the customer are the ability to use the Visa Debit card for international debit, card not present debit (MOTO, eComm) and signature debit (non-PIN merchants)
  • ICTS is the online authorization system for ABM and POS transactions performed by TDCT cardholders
  • CTF handles settlement, reconciliation and general ledger postings for online traffic through ICTS
  • ICTS/CTF supports Visa Debit ABM transactions forwarded by Base24-atm
  • All Visa Debit ABM transactions will be SMS full-financial
  • ICTS/CTF supports Visa Debit POS transactions forwarded by Base24-POS
  • Visa Debit POS transactions will consist of SMS full-financial (Single Message transactions) and Authorizations/Deferred clearing advice (Dual Message transactions)
  • For the 3PD project, Visa will convert all POS messages to ‘SMS’ format
  • ICTS will receive both full-financial and Authorization/Deferred clearing type messages online
  • This application main features and handled Financial Transactions like purchase, purchase with cash back, purchase – quasi-cash, debit adjustment, MOTO, merchandise return, credit adjustment, pre-auth request, pre-auth completion, account funding, original credit, account verification, status check
  • Handled Messaging types of reversals, full financial (SMS), dual – Basel II acquirer, dual – SMS acquirer, Base24 stand-in, VISA STIP
  • Handled 3PD authorization methods AVS (Address verification - CAVV), CVV2 (Cardholder verification value 2), VbV (Verify by VISA), Support for Advanced Authorization
  • Role & Contribution
  • Leading and Managing the System Integration testing team with 3 testers (testers from IBM & Contractors)
  • Managed the team in creation of Test Scripts using Use cases and test conditions
  • Assisting testers to create Test Conditions, Test Scripts, Test Data and Test Execution
  • Requirement analysis to create test conditions and test cases
  • Performed and managed Shakeout, Regression, SIT Functionality Test execution
  • Reporting daily and weekly Test Execution status to clients
  • Preparing (WSR)Weekly Status Report Creating Test Summary Report
  • Escalating the Environment, Test execution, Defect life cycle, SDLC and other issues to appropriate persons
  • Attending Defect Triage meeting with customers, assisting to create the Test bed set-up
  • Participated in status Meetings and Client Communication, Participated in Test Environment set-up while execution
  • Analyzed the defects raised by the testers and assigned to the respective team
  • Follow up of defects with developers, defect managers and with onshore team
  • Technology & Tools
  • Environment, Tools: QC Version10, Mainframes, Text Pad, Rational Team Concert, Rational Clear Quest, SharePoint, Rational Portfolio Manager
  • Key Achievements
  • Newly introduced Credit and Debit Card products were tested successfully and delivered zero Critical and Medium Severity defect product to the customers
  • Project 12
  • Project

Team Size

ANZ Bank, New Zealand Bank
09.2009 - 03.2010
  • ANZ CMP 2.3 Testing Project is for the testing of the total migration of Internet banking from PC based software to Web based for the corporate clients of the bank
  • The software provides many facilities like linking all accounts in ANZ, performing payments and remittances, viewing and printing information relating to accounts like transactions, account details and many other features
  • The software is unique as it works not only with a unique user-Id and password but requires a secure access card which has various hierarchies for access
  • This application is used for corporate customers and retail customers
  • The main features are as follows
  • Domestic Payments 2
  • International Payments 3
  • Internal Transfer 4
  • Multibank 5
  • Alerts and Reports
  • Role & Contribution
  • Leading and Managing the System Integration testing team with 15 testers from customer location (testers from ANZ & IBM)
  • Managed the team in creation of Test Scripts using Use cases and test conditions
  • Assisting testers to create Test Conditions, Test Scripts, Test Data and Test Execution
  • Requirement analysis to create test conditions and test cases
  • Performed and managed Shakeout, Regression, Functionality, User Interface Test execution
  • Reporting daily and weekly Test Execution status to clients
  • Creating Test Summary Report and Conditional Acceptance Memo document for each release
  • Participated in preparation of Interface Testing Agreement
  • Escalating the Environment, Test execution, Defect life cycle, SDLC and other issues to appropriate persons
  • Attending Defect Triage meeting with customers, assisting to create the Test bed set-up
  • Participated in status Meetings and Client Communication, Participated in Test Environment set-up while execution
  • Analyzed the defects raised by the testers and assigned to the respective team
  • Follow up of defects with developers, defect managers and with onshore team
  • Technology & Tools
  • Environment: JSF Front end, Web Sphere application server, Web Sphere Process server, BPEL (Business Process Explorer), UNIX, Solaris, JAVA-J2EE, WID, Oracle, Hibernate, Tandem
  • Tools: SOA Testing, QC 9.2, SQL Developer, Jmeter, XML Spy, Host on Demand, Mainframes, Toad for oracle, SSH for UNIX, SOAP UI, Gem safe, Text Pad, Beyond Compare
  • Key Achievements
  • RTGS and Multi bank payments system tested by me thoroughly and got spot awards
  • Project 13
  • Project

Team Size

ANZ Bank, Australia & New Zealand Bank
10.2008 - 09.2008
  • Limit Management System (LMS) is part of the larger CMP program being run by in-house ANZ team
  • IBM has accountability for delivery of the Limits Management System
  • Provision of a Limits Management System will enable ANZ to validate or reject payments based on appropriate process rules and configurable limits arrangements
  • Limits Management System (LMS) is ANZ’s low cost, global payments and reporting engine for payments
  • From a single window, corporations and financial institutions can send Payment Limit Check Requests, in domestic (or any other) currencies, from any location in the world, in a single file
  • LMS is a banking application that is designed to handle the sending and processing of large volumes of Payment Limit Check Requests by direct electronic communication
  • The payment information by Customers of different geographic areas is accepted and changed to a format supported by ANZ’s back offices and other partner banks
  • Use of IBM Web Sphere Process Server to implement Human (workflow) tasks relating to authorization for Limit Arrangement maintenance, Limit Exceptions and implementation of Service Component Architecture (SCA) based components to facilitate reuse
  • Recording of Limit Utilization snapshots to isolate changes in Limit Arrangements and Seasonal Thresholds against historical Limit Utilization
  • LMS Interfaces with Cash Management Platform
  • Role & Contribution
  • Leading and managing the test team with 6 testers, Reporting daily Test Execution status to clients
  • Escalating the Environment, Test execution, Defect life cycle, SDLC Issues to right persons at the right time
  • Attending Defect Triage meeting with clients, Creation of test scenarios, Test Cases, Test Data and Test Execution
  • Performed Smoke, Regression, Functionality, User Interface Testing
  • Analysis of Use Cases, SR & BR, TC’s Review, Tracking & Reporting of defects
  • Participated in status Meetings and Client Communication, Participated in Test Environment set-up
  • Technology & Tools
  • Environment: Windows-XP, UNIX, Solaris, WID, Oracle
  • Tools: Manual and SOA Testing, Rational Clear Case-v7.0.1, Rational Clear Case, Quality Center-v9.20., Putty, Cygwin, (For Unix Commands), SOAP UI, JMeter, Win SCP, Edit Plus, Text Pad, TOAD
  • Key Achievements
  • Limit application testing was Completely owned by me, and I was identified as LIMITs application expert and I gave trainings to the customers
  • Project 14
  • Project

Team Size

ABN AMRO Bank
02.2007 - 04.2007
  • Access Direct (AD) is ABN AMRO’s industry-leading, low cost, global payments and reporting engine for mass and treasury payments
  • From a single window, corporations and financial institutions can send cross-border commercial payment instructions, in domestic (or any other) currencies, from any location in the world, in a single file
  • AD is a banking application that is designed to handle the sending and processing of large volumes of Payment/Collection instructions and multi-bank reporting information by direct electronic communication
  • The payment information by Customers of different geographic areas is accepted and changed to a format supported by AMN AMRO back offices and other partner banks
  • Role & Contribution
  • Creation of test scenarios, test data and test Execution, Performed Smoke, Regression, Functionality, User Interface Testing
  • BR Analysis, TC’s Review, Tracking & Reporting of defects, participated in status Meetings and Client Communication
  • Team Led and participated in Test Environment set-up
  • Technology & Tools

Test Director

Arian Technologies
12.2003 - 01.2006
  • Key Achievements
  • Got Best performer Award for Adaptive Credit Risk Analysis product testing.

M-Network, Test Engineer

12.2005 - 01.2006

Test Engineer

CC App Rel
10.2004 - 11.2005

Test Engineer

HM System
08.2004 - 09.2004

floor Rel, Test Engineer

MRP
06.2004 - 08.2004

Provider, Test Engineer

MS, Educational
12.2003 - 06.2004

Education

M.B.A - Finance

Annamalai University
2009

B.E - Computer Science

Bharathiyar University
2003

D.E.E.E - Electrical

Directorate of Technical Education
2000

Skills

  • Skills Summary
  • Domain
  • Banking and Finance, Capital Markets, Credit Risk, Payments, Cards, Trading, Financial Instruments, Ratings, Limits, P&C Insurance, MFG;
  • Skills
  • Project Management, Service Delivery, Customer Service Skills Account Management, Automation Solutioning, IT Service Management, Performance Management, Sales & Marketing
  • Programming Languages
  • Core Java, Spring boot, Webservices, REST API’s, Java-Selenium, VBA-Selenium, SQL, HTML, XML, UFT, SOAP UI, POSTMAN, Maven, Gradle, VBA Excel Macros, Python
  • Operating System / ERP Version
  • Windows XP, NT, 2k, Unix (AIX, Linux) & Mainframes
  • Tools / DB / Packages / Framework / ERP Components
  • Web Technologies:
  • JSP, Servlet, EJB, XML
  • Application Servers: Web Sphere 60, IIS
  • Databases: Oracle, MS-SQL, MS-Access, and Sybase, DB2
  • Dev Tools:
  • Eclipse, IntelliJ, Swagger, Git, QTP, UFT 1250, HP ALM Extensively, Selenium, SOAP UI, J-Meter, MS Excel VBA Editor
  • Testing Tools: Exposure to Win Runner, LR, TD, QTP-91, UiPath-RPA and HP UFT 1250
  • Test Management Tool: Test Director70, Quality Center-V920, v100, 110 & 121 in various projects
  • Worked on Tools: Rational Clear Case-701, Mantis, Serena Team Track, Toad, VSS, TOAD, Ultra Edit, Telnet, Core FTP, SOAP- UI, Putty, and UNIX commands, Cygwin, JMeter, Win SCP
  • Rational Clear Quest, Rational Test Concert, Rational Portfolio Manager (RPM), Microsoft
  • Project Plan (MPP), PVCS, SVN, IMST, Mainframe, iTKO LISA, JIRA
  • Hardware Platforms
  • Intel Series
  • Trained On:
  • Agile Scrum, Python, AWS, Robotic Process Automations, Cloud, AL/ML use case generations, GenAi Fundamentals, Cloud Migrations, Cyber Security, Data Analytics, LLMA Modeling, Various Leadership bootcamps, PMP, Capacity Mgmt, Invoicing & Billing, Hiring, Project Management, Test Managements, People Management techniques
  • Solutions Development
  • Project Implementation
  • Proficient in [Software]
  • ITIL Framework
  • Highly skilled in [Software]
  • Service Level Agreement Management
  • Performance Improvement
  • Project Planning
  • Business Analysis
  • Client Relationships
  • Client Relationship Management
  • Client Needs Assessments
  • Customer Engagement
  • Customer Satisfaction
  • Mentoring and training
  • Workload Management
  • Risk Mitigation
  • Quality monitoring
  • Technical acumen
  • Problem-Solving
  • Attention to Detail
  • Multitasking Abilities
  • Loading and unloading
  • Excellent Communication
  • Critical Thinking
  • Organizational Skills
  • Team Collaboration
  • Decision-Making
  • Relationship Building
  • Interpersonal Skills
  • Self Motivation
  • Customer Relationship Management
  • Analytical Thinking
  • Documentation
  • Professionalism
  • Continuous Improvement

Certification

1.PRINCE2 Certified Project Manager Professional (Foundation and Practitioner)

2.ITIL Foundation v3 Professional

3.NSE Certified Currency Derivatives Professional (CDBM) 4.NSE Certified Mutual Funds Professional (MFBM)

5.NSE Certified Financial Markets Professional (NCFM)

6.IBM Certified Professional for Development Enablement Education

7.STQC Certified Software Test Manager (CSTM) IRDA 8.Certified Professional for Insurance Training (India) ISTQB 9.Certified Tester Foundation Level (CTFL)

Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementFlexible work hoursPersonal development programsWork from home optionPaid time offStock Options / Equity / Profit Sharing

Accomplishments

  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Supervised team of 64 staff members.
  • Supervised team of [Number] staff members.
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] through effectively helping with [Task].

Software

Automation Utilities

Timeline

Service Delivery Manager

Citi Bank USA, The Citi Bank
08.2023 - Current

CNB-City National Bank
03.2023 - 01.2023

CITY National Bank
02.2023 - 06.2023

Oceanwide
01.2019 - 02.2023

The ISG
01.2017 - 12.2018

CDRM
04.2016 - 12.2016

CITI Bank USA
02.2016 - 03.2016

Standard Bank
03.2012 - 09.2012

Team Size

CITI Bank
02.2012 - 05.2012

Royal Bank of Scotland, RBS
06.2011 - 01.2012

Royal Bank of Scotland, RBS
02.2011 - 05.2011

Team Size

TD Bank Financial Group, Toronto Dominion Bank
03.2010 - 01.2011

Team Size

ANZ Bank, New Zealand Bank
09.2009 - 03.2010

Team Size

ANZ Bank, Australia & New Zealand Bank
10.2008 - 09.2008

Team Size

ABN AMRO Bank
02.2007 - 04.2007

M-Network, Test Engineer

12.2005 - 01.2006

Test Engineer

CC App Rel
10.2004 - 11.2005

Test Engineer

HM System
08.2004 - 09.2004

floor Rel, Test Engineer

MRP
06.2004 - 08.2004

Test Director

Arian Technologies
12.2003 - 01.2006

Provider, Test Engineer

MS, Educational
12.2003 - 06.2004

National Bank
- 07.2023

M.B.A - Finance

Annamalai University

B.E - Computer Science

Bharathiyar University

D.E.E.E - Electrical

Directorate of Technical Education

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Senthilkumar SService Delivery Manager