Experienced Technical Program Manager specializing in infrastructure scalability, security, and automation. Leading large-scale IT programs, data center migrations, and Unified Endpoint Management (UEM) while ensuring business alignment, operational efficiency, and compliance. Proven expertise in cross-functional collaboration, risk mitigation, and automation-driven process improvements, optimizing enterprise IT environments for performance, security, and scalability.
Cross-Functional Leadership & Strategic Execution Technical Communication & Change Management
Infrastructure Program Management & Scalability
* Led large-scale infrastructure transformation programs, ensuring reliability, performance, and scalability across global systems.
* Developed and executed strategic roadmaps for compute, storage, networking, and enterprise IT transformation initiatives.
* Championed automation-first strategies, optimizing workflows to reduce operational overhead and improve agility.
Enterprise Infrastructure & Data Center Operations
* Managed end-to-end data center migration projects, ensuring high availability, minimal downtime, and seamless infrastructure upgrades.
* Orchestrated hybrid infrastructure scaling, integrating on-premises and private cloud solutions for enhanced efficiency.
* Led large-scale IT infrastructure upgrades, optimizing costs, performance benchmarking, and capacity planning.
Security, Compliance & Risk Management
* Developed and enforced enterprise-wide endpoint security strategies, leveraging Microsoft Defender for Endpoint (MDE), Tanium, Jamf, and Intune.
* Automated patch management for Windows, Linux, and macOS, ensuring SOC 2, ISO 27001, and NIST compliance.
Led security audits and vulnerability assessments,strengthening incident response and risk mitigation across IT infrastructure.
Unified Endpoint Management (UEM) & IT Operations
* Designed and implemented Unified Endpoint Management (UEM) solutions, driving adoption of Intune, Ivanti, and ManageEngine Endpoint Central.
* Optimized enterprise-wide application deployment strategies, utilizing SCCM, Intune, and Cloudpaging for improved software distribution efficiency.
* Automated IT service workflows, reducing manual dependencies through custom PowerShell and VBScript automation scripts.
* Partnered with infrastructure teams, product managers, and leadership to ensure seamless execution of cross-functional programs.
* Delivered data-driven insights and analytics, optimizing infrastructure investments, performance tracking, and operational efficiency.
* Led vendor negotiations and procurement strategies, ensuring cost-effective acquisition of IT services and platforms
* Developed and presented executive-level reports, articulating program risks, progress, and success metrics to C-level leadership and stakeholders.
* Established governance frameworks for IT programs, tracking project velocity, SLAs, and compliance adherence.
* Fostered a culture of continuous learning and process optimization, ensuring best practices in technical program management.