Senthil Kumaran P
Assistant Manager
Chennai
Summary
Dynamic Assistant Manager at IBM with a proven track record in operations management and team leadership. Enhanced customer satisfaction through effective complaint resolution and fostered a collaborative work environment. Skilled in employee performance evaluations and agile methodologies, driving strategic business growth and maintaining high service standards.
Strong leader and problem-solver dedicated to streamlining operations to decrease quality and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact Team success.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Assistant Manager
IBM
08.2015 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
MBA - Marketing And HR
Easwari Engineering College
Chennai 05.2001 -
Bachelor of Science - Chemistry
Jamal Mohamed College
Trichy 05.2001 -
Skills
Operations management
Timeline
Assistant Manager
IBM
08.2015 - Current
MBA - Marketing And HR
Easwari Engineering College
05.2001 -
Bachelor of Science - Chemistry
Jamal Mohamed College
05.2001 -