Senthil Kumaran R
Chennai,TN
Summary
Dynamic IT Infra Project Manager with TATA Consultancy Services, adept at project tracking and stakeholder communications. Successfully managed cross-functional teams to deliver projects on time and within budget, enhancing client relations. Proven ability to coach and mentor team members, driving performance improvements and fostering collaboration in fast-paced environments.
Resourceful Project Manager with 8 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget, and financial management.
Overview
22
22
years of professional experience
1
1
Certification
Work History
IT Infra Project Manager
TATA Consultancy Services
07.2015 - Current
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
- Proved successful working within tight deadlines and a fast-paced environment.
- Negotiated and managed third-party contracts related to project deliverables.
- Provided detailed project status updates to stakeholders and executive management.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Analyzed project performance data to identify areas of improvement.
- Maintained open communication by presenting regular updates on project status to customers.
- Developed and implemented project plans and budgets to ensure successful execution.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Facilitated workshops to collect project requirements and user feedback.
- Reported regularly to managers on project budget, progress, and technical problems.
- Monitored project progress, identified risks and took corrective action as needed.
IT Support Manager
TATA Consultancy Services
02.2010 - 06.2015
- Managed the IT infrastructure with various towers
- Partnered with project team members to identify and quickly address problems.
- Generated reports for IT project progress and performance.
- Communicated project updates to stakeholders at all levels.
- Resolved staff conflicts and identified potential areas of improvement.
- Coached employees through day-to-day work and complex problems.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Monitored employee and customer interactions to assess quality of service.
- Managed specialist team to provide technical assistance and customer service.
- Created, prepared, and delivered reports to various departments.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Desktop Support Engineer
Hewlett Packard, HP (E Logic Technologies)
01.2007 - 02.2010
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Boosted network, system, and data availability and integrity through preventive maintenance and upgrades.
- Monitored system performance to maintain system integrity.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Walked individuals through basic troubleshooting tasks.
- Documented support interactions for future reference.
- Created user accounts and assigned permissions.
- Installed, configured and maintained computer systems and network connections.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured and tested new software and hardware.
- Monitored system performance to identify potential issues.
Customer Support Engineer
Shri Win Info Systems
05.2003 - 12.2006
- Trained customers to use and maintain equipment to reduce service issues.
- Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Helped streamline repair processes and update procedures for support action consistency.
- Developed and implemented preventive maintenance procedures.
- Configured and tested new software and hardware.
- Tested new software and hardware prior to deployment.
- Monitored system performance to identify potential issues.
- Created user accounts and assigned permissions.
Education
High School Diploma -
Valivalam Desikar Polytechnic
04-1997
Skills
- Project tracking
- Project development
- Requirements gathering
- Work flow planning
- Change control operations
- Coaching and mentoring
- Budget control
- Baseline schedules creation
- Progress reporting
- Resource allocation
- Project scope analysis
- Team collaboration
- Team bonding
- Deliverable tracking
- Vendor management
- Stakeholder communications
- Project planning
- Project scheduling
- Client relations
Certification
- Prince2 Foundation & Practitioner
- Agile Certified Scrum Master
- AWS Certified Solution Architect
Languages
English
Intermediate (B1)
Tamil
Timeline
IT Infra Project Manager
TATA Consultancy Services
07.2015 - Current
IT Support Manager
TATA Consultancy Services
02.2010 - 06.2015
Desktop Support Engineer
Hewlett Packard, HP (E Logic Technologies)
01.2007 - 02.2010
Customer Support Engineer
Shri Win Info Systems
05.2003 - 12.2006
High School Diploma -
Valivalam Desikar Polytechnic
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