Senthil Kumaran Sankaralingam

A self-managed and result-oriented Project Manager/ Service Delivery Manager with 19 years of experience in Information Technology Infrastructure Program Management, Service Delivery Management, Operations Management, Transition Management, Estimating, Contracting/Administration, Budgeting, People management, Remote Offshore delivery management, IT Standards implementation and Client Relations. Experienced in managing large scale IT applications infrastructure project and service delivery engagement, People management of 120+ direct and indirect people reports across the globe. Seasoned manager with strong interpersonal, communication, problem solving and decision making skills.

• On-time realization of milestones for Contract closure, Kick Off, Data Center Build, Transformations & handover to Business as usual with a healthy operating margin
• Headed IT applications infrastructure for 1500(windows, citrix, unix) global applications plus more than 100 DB associated with it.
• Successfully initiated, negotiated, signed & delivered additional projects with contract value close to USD $5 (over 3 years) million through delivery led sales
• People management of completely diverse and globally distributed teams. Total 120+ direct and indirect employees reporting five different teams.

• Disaster Recovery & ITSCM Leadership:
• Led numerous successful disaster recovery drills, ensuring mission critical applications resilience and business continuity making sure customer business is DR compliant
• Developed Comprehensive DR plans and ITSCM strategies, aligning them with industry best practices.
• Implemented robust backup and recovery solutions, conducting regular test and simulations to validate effectiveness and readiness.
• Played a pivotal role in minimizing downtime and data loss through automation of DR drills
• IT Service Delivery Management:
• Managed end to end IT service delivery lifecycle, overseeing service level agreements(SLAs), service quality and continuous improvement initiatives
• Identified area of optimization within IT service delivery process, implementing automation and streamlining workflows to enhance efficiency and reduce costs.
• Cultivated strong relationships with internal stakeholders and external vendor to ensure seamless service delivery and alignment with business objectives
• Developed and maintained key performance indicators to monitor service performance and drive accountability across teams.
• Leadership & Collaboration:
• Built and led high performance cross functional teams, fostering a collaborative and results-driven work culture.
• Provided mentorship and guidance to team members, facilitating their professional growth and development.
• Effectively communicated with internal leadership and customer stakeholders, providing insights and recommendations on IT service delivery and continuity management.