SENTHIL KUMAR G
Coimbatore,TN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Seasoned System Administrator with 7-year background in Information Technology. Progressive experience marked by continuous contributions above and beyond requirements. Career achievements in large-scale software deployments, network buildouts and data security.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Computer Lab Administrator
Amrita University
Coimbatore
11.2016 - Current
- Minimized disruptions in service delivery through regular maintenance and updating of computer hardware and software systems.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Improved user satisfaction with computer lab services by providing training sessions on various software applications.
- Supported faculty research projects through the provision of specialized hardware, software, and other technology resources.
- Enhanced computer lab efficiency by implementing and maintaining software updates and hardware upgrades.
- Collaborated with IT staff to maintain network connectivity, troubleshoot infrastructure issues, and ensure seamless integration of new technologies into the lab environment.
- Facilitated communication between faculty members and IT support staff regarding technology needs for specific courses or assignments.
- Reduced downtime in the lab by providing timely technical support to users and troubleshooting issues.
- Maintained detailed records of equipment inventory, software licenses, user activity logs, and incident reports for administrative review.
- Introduced new methods for data storage and backup, enhancing the security and preservation of critical files.
- Evaluated emerging technologies for potential implementation within the computer lab to better serve student needs and enhance academic experiences.
- Ensured a secure computing environment by installing antivirus software and conducting regular security audits.
- Installed and configured network printers and other peripheral devices.
- Diagnosed and resolved hardware and software issues.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Planned and implemented upgrades to system hardware and software.
- Monitored networks and network devices to resolve technical problems quickly.
- Evaluated software products to determine compatibility with existing systems.
Desktop Support Engineer
Amrita Vishwa Vidyapeetham University
Coimbatore
11.2016 - Current
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Monitored systems in operation and quickly troubleshot errors.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
- Monitored system performance to maintain system integrity.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Walked individuals through basic troubleshooting tasks.
- Deployed and maintained desktop systems to ensure optimal functionality and minimize downtime.
- Configured and installed computer systems for other sub-organizations.
- Optimized PC performance through regular updates, patches, and system upgrades.
- Coordinated with vendors on warranty claims for faulty equipment, reducing costs associated with repairs or replacements.
- Collaborated with the IT team on network infrastructure improvements, resulting in reduced service interruptions.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
- Researched and identified solutions to technical problems.
- Monitored system performance to identify potential issues.
Education
Master of Science - Information Technology
Government Arts College
Coimbatore07.2017
Bachelor of Science - Computer Science
Sree Narayana Guru College
Coimbatore07.2015
Skills
- Remote Desktop Support
- Software Installation
- System Troubleshooting
- IT Documentation
- Help Desk Management
- Operating System Expertise
- Virtualization Technologies
- Cybersecurity Protocols
- Disaster Recovery Planning
- Data Backup Management
- Computer Lab Scheduling
- Team Collaboration
- Technical Troubleshooting
- IP Addressing and Subnetting
- System Upgrades
- Program installations
- User Support
- System updates
- Remote Conferencing Support
Languages
English
Intermediate (B1)
Tamil
Bilingual or Proficient (C2)
Malayalam
Elementary (A2)
Timeline
Computer Lab Administrator
Amrita University
11.2016 - Current
Desktop Support Engineer
Amrita Vishwa Vidyapeetham University
11.2016 - Current
Master of Science - Information Technology
Government Arts College
Bachelor of Science - Computer Science
Sree Narayana Guru College