SENTHUR T
Madathukulam
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Billing Executive
Balu Iron and Steel Company
Tirupur
06.2018 - Current
- Processing customer orders after proper approvals and planning for material dispatch by coordinating With dispatch team and respective sales mangers
- Preparing sales invoices, E-invoice and E waybill with high accuracy
- Purchase entries, maintaining inward and outward stock register follow-up in MS Excel and reconciliation with system stock for accuracy.
- Reviewed customer orders for accuracy and completeness prior to processing.
- Processed orders and entered into ERP and CRM program for tracking, maintaining, monitoring and reporting.
- Maintained detailed records of all incoming orders including quantities ordered, payment terms, shipment methods, special instructions.
- Resolved customer issues related to order placement, pricing discrepancies, shipping delays.
- Fielded incoming calls and emails from customers and sales representatives and verified clear and complete communication among involved parties.
- Mentored new employees on procedures and policies to maximize team performance.
Administration and Billing Executive
Om Saravana Electricals and Rewinding Works
Udumalpet
10.2014 - 04.2018
- Handled retail billing, inventory follow-up and prepared quote for job work
- job works follow up with technicians and ensured Item delivered at proper time.
- Maintained up-to-date records of all billing activities in an organized manner.
- Created and managed customer accounts, including pricing and payment terms.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Handled customer complaints in a professional manner.
- Demonstrated knowledge of store products and services.
- Provided product information and answered customer questions.
Customer Service Representative
RBPO Pvt. Ltd
Chennai
12.2013 - 05.2014
- Managed inbound calls in a timely manner and identified customer's need, clarified information, researched every issue and Provided Solutions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Education
Bachelor of Engineering - Electronics And Communication Engineering
SNS College Of Engineering
Coimbatore04-2013
HSC -
Government Higher Secondary School
Madathukulam03-2009
SSLC -
Government Higher Secondary School
03-2007
Skills
- Order Management
- ERP Systems
- Invoicing and Billing
- Inventory Reconciliation
- Warehouse Operations
- Supply Chain Coordination
- Microsoft Office
- Order Processing
- Customer Service
- Customer Relationship Management (CRM)
- Inbound and Outbound Calling
- Sales Support
- Past Due Payment Followup
- Purchase Entries
- Service Job Work Followup
Technical Skills
Diploma in Computer Application (DCA), Oracle ERP, Tally Prime
Activities
- Undergone in-plant training in All India Radio (AIR), Coimbatore and Doordarsan kendra, Coimbatore
- Presented a paper on 'Embedded Based Data Acquisition System for Real Time Applications' at MAHARAJA PRITHVI ENGINEERING COLLEGE, Avinashi
- Presented a paper 'AES Based Steganography' on a National Conference on Recent trends in Engineering and Technology (NCONET'13) at JANSONS INSTITUTE OF TECHNOLOGY, Coimbatore and also published in International Journal of Application or Innovation in Engineering and Management (IJAIEM)
- Attended workshops on Android technology and ARM Processor conducted by ACCEL IT RESOURCE LTD, Coimbatore
- Attended workshops on 8051, ARM and RISC architecture with KEIL conducted by SNS COLLEGE OF TECHNOLOGY, Coimbatore
- Participated in a Technical Quiz conducted by MAHARAJA PRITHVI ENGINEERING COLLEGE, Avinashi
Personal Information
- Father's Name: P.Tamilarasan
- Date of Birth: 07/21/92
Languages
- English
- Tamil
Timeline
Billing Executive
Balu Iron and Steel Company
06.2018 - Current
Administration and Billing Executive
Om Saravana Electricals and Rewinding Works
10.2014 - 04.2018
Customer Service Representative
RBPO Pvt. Ltd
12.2013 - 05.2014
Bachelor of Engineering - Electronics And Communication Engineering
SNS College Of Engineering
HSC -
Government Higher Secondary School
SSLC -
Government Higher Secondary School
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