READING BOOKS
SENTONGKUMLA JAMIR
HOSPITALITY
BANGLORE
Summary
Proactive and team-oriented Food and Beverage Associate with a proven track record at Oberoi Hotels & Resorts. Excelled in enhancing customer satisfaction and loyalty by adeptly handling complaints and streamlining service processes. Skilled in POS system operation and allergen awareness, significantly contributing to operational efficiency and team collaboration.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Food and Beverage Associate
Oberoi Hotels & Resorts
06.2024 - Current
- Efficiently handled customer complaints by swiftly addressing issues and offering appropriate resolutions to maintain loyalty among patrons.
- Ensured all service areas were consistently well-stocked, clean, and properly organized to meet the demands of peak dining periods.
- Enhanced customer satisfaction by providing exceptional service and addressing dietary concerns.
- Collaborated with team members to ensure smooth operations during peak hours, minimizing wait times for guests.
- Boosted restaurant efficiency by streamlining food preparation processes and maintaining cleanliness standards.
Education
High School Diploma -
M.G.H.S.S
Mokokchung, India 04.2001 -
Skills
POS system operation
Allergen awareness
Order accuracy
Teamwork
Interests
COOKING
GARDENING
Timeline
Food and Beverage Associate
Oberoi Hotels & Resorts
06.2024 - Current
High School Diploma -
M.G.H.S.S
04.2001 -