Sentoria Washington
Indianapolis,IN
Summary
Highly analytical and adaptable individual with excellent communication and teamwork skills. Eager to contribute to team success and further develop professional abilities. Positive attitude and commitment to continuous learning and growth, dedicated to achieving excellence in any environment.
Overview
14
14
years of professional experience
Work History
Self Pay Analyst
IU Health
02.2018 - 12.2024
- Gathered, organized and input patient information into digital database
- Assisted with incoming mail from patients requesting their account to be reviewed regarding insurance updates, financial assistance, deceased patient issues, work comp, bankruptcies, disputes, itemized statements and claim forms
- Reviewed insurance denials, coding and charge disputes
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
- Used Availity to verify patient Insurance
Customer Service Representative
Robert Half /Renaissance Dental
12.2017 - 01.2018
- Worked in a call center managing Delta Dental insurance
- Responded to provider phone calls regarding member benefit information and procedure codes
- Transferred member calls to appropriate departments
Content Clear Tech
Ingram Micro
10.2014 - 12.2017
- Worked in a cell phone warehouse that refurbished cell phones from several providers
- Received placement orders in Ingram Micro’s internal system, Launchpad
- Worked on refurbishing cell phones by clearing all data content from phone and putting phones through various tests to verify their functionality
- Used Microsoft Excel to create spreadsheets to track the IMEI Numbers of the phones undergoing refurbishment
- Updated completed/packed phones in the internal system
- Master packed phones, boxed them up and placed them on shelves in their correct locations
- Accurately processed and shipped orders to customers
- Communicated with customers through email regarding their orders
Baker
Wal-Mart
04.2011 - 07.2014
- Prepared breads and donuts for customers daily
- Stocked floor with product in the bakery
- Answered customer calls and placed their orders
- Cashier and assist customers looking for merchandise throughout the store
- Assisted with inventory when needed
- Greeted customers with excellent customer service
Education
Medical Assisting Certification -
Kaplan College
Indianapolis, IN07.2009
Diploma -
Pike High School
Indianapolis, IN06-2007
Skills
- Organization
- Positivity
- Patience
- Time management
- Fast learner
- Attention to detail
- Team player
- Problem solver
Timeline
Self Pay Analyst
IU Health
02.2018 - 12.2024
Customer Service Representative
Robert Half /Renaissance Dental
12.2017 - 01.2018
Content Clear Tech
Ingram Micro
10.2014 - 12.2017
Baker
Wal-Mart
04.2011 - 07.2014
Medical Assisting Certification -
Kaplan College
Diploma -
Pike High School
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