SEPPAPILLAI C
Bengaluru
Summary
Seasoned Senior Systems Engineer with a proven track record at Shell India Markets Private Limited, specializing in Retail Infrastructure Management and Project Management. Expert in virtualization and team building, I significantly enhanced testing team productivity by introducing the Environment Service Tool. Achieved streamlined operations and efficient problem-solving, ensuring timely project delivery and continuous improvement.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Systems Engineer
Shell India Markets Private Limited
Bengaluru
09.2017 - Current
- I am the Subject Matter Expert (SME) for Wincor Nixdorf, Dover's Fueling Solutions, and Scheidt & Bachmann and responsible for setting up the site system for their respective markets
- Manages a team of five, prepares the weekly task list, and follows up on progress
- I manage the onboarding of new markets for the test environment, overseeing the necessary network implementation, firewall implementation, site system implementation, and other essential hardware and software operations, ensuring they are carried out and followed until the market stabilizes
- To enhance the efficiency and streamline the requests received by the testing team, I introduced the Environment Service Tool using Microsoft Power Apps
- This initiative significantly improved the process and boosted the team's overall productivity
- Coordinate with the testing team, understand their requirements, and proactively provide the testing environment in a timely manner
- Deploy the fuel POS update for each market and make sure the testing environment is up to date with the release
- Conduct quarterly reviews of global lab lists to obtain accurate counts of site systems worldwide, which can be utilized as disaster recovery sites during emergencies
- Conduct audits on hardware inventory to ensure all hardware is properly maintained and ready for use
- I regularly conducted audits for lab access and removed users who no longer required access
- This improved the process of granting lab access, leveraging the new ESR tool to enhance efficiency
- Extensive experience with virtual environment setup for retail site systems, primarily used for volume and performance testing
Senior Technical specialist
IBM India Private Limited
Bengaluru
02.2015 - 10.2016
- Supporting around 4200 servers of various OS such as Windows 2003/2008/2012
- Analyzing and debugging day to day Windows NT/2000/2003/2008 server related issues
- Provide escalation support for all kind of OS and Virtual environment issues
- Investigating the chronic issues through the problem management and providing permanent fixes
- Analyzing the incidents data providing Defect prevention plans and implementations
- Expertise in terminal server's configuration as well as troubleshooting issues
- Implementation, Administration and troubleshooting of Windows 2008/2012 Server
- Implementation and Administration of Windows Active Directory 2008/2012 Domain Server
- Deploying IIS application and Tomcat applications
- Installing and deploying windows and web applications
- Managing User accounts in exchange servers and assigning user quote
- Installation, Configuration and Troubleshooting of Domain Controller Additional domain controllers
- Performing the changes through the change management, as well member of change approvers and Pre-CAB
DevOps Support
Accenture services private Limited
Bengaluru
02.2014 - 12.2014
- Deploy the web application and packages in web servers through third party tool
- Rebuild the web application and packages
- Troubleshooting the issues web applications
- Creating alert for performance server for load test
- Creating Load balance for TMS application servers
- Add/remove the application access
- Creating the generic ID for web application
- Monitor and maintain the JVMs
- Track the issues, follow-up and resolve the issues
- Preparing implementation plan for Monthly production
- Production support on monthly version production deployment
- Monitor the health checkout for web application servers
Environment Lead
Accenture services private Limited
Bengaluru
01.2011 - 01.2014
- Creation of Bootable USB and Boot the server through USB
- Restore the BOS server image through Symantec ghost
- Add the BOS machine in to domain through script
Process Executive
DBOI Global Service
Bengaluru
10.2007 - 12.2010
- Onboard and offboard users, granting access based on their region
- Map shared directories into the Citrix environment
- Configure users' Lotus Notes within Citrix
- Reset passwords and unlock user applications in the Citrix environment
- Install client virtual desktops and configure Lotus Notes for users
- Raise firewall connectivity requests based on the data centre region, coordinating with Security Quality Management and IT Security Governance to analyse high-risk ports involved in vendor-provided change requests
Tech support Executive
Sutherland Global Service
Chennai
11.2005 - 02.2007
- Provide infrastructure support for Symantec Home and Home Office products
- Enable and apply firewall rules on client computers
- Remotely control client computers to troubleshoot and install software
- Troubleshoot internet-related issues on the client side
- Act as a bridge between the customer and the company
Education
M.SC. - Electronics
Bharathidasan University
TiruchirappalliB.SC. - Industrial Electronics
Bharathidasan University
TiruchirappalliSkills
- SME of Retail Infrastructure Management in Mobility Labs
- Operating System Configuration
- Hardware/Software Installation
- Fuel POS Site System Solutions
- Server infrastructure
- Virtualization
- Network troubleshooting
- Remote support
- Inventory and documentation
- Back-office system
- Indoor payment terminal
- Outdoor payment terminal
- Cloud back-office system
- Team building
- Escalation handling
- Effective problem solving
- Project Management
- Vendor Management
- Stake holder Management
- Timely Project delivery
- Continuous Improvement
- Maintenance planning
- Resource forecasting and planning
Certification
- Microsoft Azure Data Fundamentals DP-900
- Microsoft Azure Fundamentals AZ-900
- Microsoft Security, Compliance, and Identity Fundamentals SC900
Accomplishments
- Received Special recognition award for my contribution in Certificate testing for Outdoor payment terminal in Singapore Market, 01/01/24
- Received Shell VP award, 01/01/18
- Received on the spot award multiple times over the period of 13+ years.
- Hired Systems Engineer for the team and trained them.
- Have been part of the interview panel for hiring in Shell, IBM, and Accenture.
- Received outperformer award twice in Accenture.
- Played a key role in the Singapore site system replacement project by deploying new builds in the mobility lab to test new hardware such as BOS, POS, EPS, and HHT, including payment terminals IPT and OPT. My efforts significantly aided the testing team, allowing them to complete testing and deliver results on time. Additionally, supported the production deployment for each software release, ensuring a smooth transition.
- Facilitated the migration of the JDA Back Office application from ESO to LSE and supported production deployment. Created a script that effectively resolved an issue in production without causing any downtime.
- Acted as the Subject Matter Expert (SME) for Wincor Nixdorf, Dover's Fueling Solutions, and Scheidt & Bachmann, responsible for setting up the site system for their respective markets.
- Introduced the Environment Service Tool using Microsoft Power Apps to enhance the efficiency and streamline the requests received by the testing team. This initiative significantly improved the process and boosted the team's overall productivity.
- Regularly conducted audits for lab access, removing users who no longer required access. This improved the process of granting lab access, leveraging the new ESR tool to enhance efficiency.
- Conducted quarterly reviews of global lab lists to obtain accurate counts of site systems worldwide, which can be utilized as disaster recovery sites during emergencies.
Hobbies and Interests
- Gardening
- Listening to Music
- Reading Novels
Timeline
Senior Systems Engineer
Shell India Markets Private Limited
09.2017 - Current
Senior Technical specialist
IBM India Private Limited
02.2015 - 10.2016
DevOps Support
Accenture services private Limited
02.2014 - 12.2014
Environment Lead
Accenture services private Limited
01.2011 - 01.2014
Process Executive
DBOI Global Service
10.2007 - 12.2010
Tech support Executive
Sutherland Global Service
11.2005 - 02.2007
M.SC. - Electronics
Bharathidasan University
B.SC. - Industrial Electronics
Bharathidasan University
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