Sera Sagong
Mishawaka
Summary
Reliable professional with strong customer service skills, adept at managing ticket sales and resolving inquiries efficiently. Committed to enhancing customer experiences through organization and empathy.
Overview
3
3
years of professional experience
Work History
Box Office Employee
Bethel University Box Office - Grace Cole
Mishawaka
10.2025 - Current
- Assisted customers with ticket purchases and inquiries.
- Managed cash register transactions and balanced daily receipts.
- Provided accurate information about showtimes and events to patrons.
- Maintained cleanliness and organization of the box office area.
- Handled customer complaints professionally and resolved issues promptly.
- Processed online ticket sales and managed will-call orders efficiently.
- Greeted customers, answered questions and provided assistance with ticket purchases.
- Assisted with the preparation of seating charts and assigned seats to patrons.
- Monitored attendance at events to ensure that all tickets were accounted for.
- Provided customer service in person, over the phone and through email inquiries.
Design and marketing company intern
Masswave Korea - Ahn Gwang Ryeol
Chuncheon
07.2025 - 08.2025
- Conducted research on industry trends to support team projects.
- Supported the development of social media content for brand awareness.
- Participated in team meetings to discuss project updates and ideas.
- Maintained positive working relationship with fellow staff and management.
- Social media page management (Instagram and Google Websites)
- Content design and marketing strategies for advertising products.
English Translator
Global Care Philippines Shin Somi
Tacloban
05.2023 - 07.2024
- Proofread translated documents for accuracy and completeness.
- Translated brochures and campaign materials from Korean to English And Tagalog.
- Worked alongside other Filipino workers for guidance.
Education
Master of Science - Nursing
Bethel University
Mishawaka, IN05-2029
High School Diploma -
Cambridge Center For International Education
Tacloban City, Philippines05-2024
Skills
- Customer service
- Social media management
- Team collaboration
- Translation services
- Organization skills
- Reliability and punctuality
- Patience and empathy
- Accountability
Languages
English
Full Professional
Tagalog
Native/ Bilingual
Korean
Native/ Bilingual
Timeline
Box Office Employee
Bethel University Box Office - Grace Cole
10.2025 - Current
Design and marketing company intern
Masswave Korea - Ahn Gwang Ryeol
07.2025 - 08.2025
English Translator
Global Care Philippines Shin Somi
05.2023 - 07.2024
Master of Science - Nursing
Bethel University
High School Diploma -
Cambridge Center For International Education