Seraj Haider Sayyed

· Managed user account creation and administration for Google Workspace (formerly G Suite), including setting up professional email IDs, configuring user roles, managing group emails, and maintaining domain-wide security settings.

· Created and managed Slack user accounts for new hires and internal team members; ensured appropriate channel access, user provisioning, and deactivation as per IT policies.

· Maintained complete inventory of internal IT assets, including laptops, mobile devices, chargers, and other electronic equipment; ensured timely allocation and retrieval during onboarding/offboarding.

· Procured IT equipment by sourcing quotations from multiple vendors, comparing pricing and specs, obtaining purchase approvals, and coordinating purchases via vendors and e-commerce platforms such as Amazon and Flipkart.

· Coordinated with IT rental vendors for laptop procurement, managing device configurations, logistics, and delivery across multiple cities in India to support remote employees.

· Oversaw courier and logistics operations for asset delivery and return, ensuring secure and timely transportation of IT equipment to remote employees across the country.

• Maintaining HP Storage Server (HP StoreEasy 1630) & File Server (ProLiant DL380e Gen 8), Dell Server (Dell Power Vault MD 3600f) on Windows 2012 Platform.
• Configuring & Maintaining Cisco L3 3560 series switch.
• Configuring & Maintaining Dell SonicWALL TZ-215 Firewall, applying restrictions over browsing to unwanted sites, opening ports for FTP transfers, CCTV cameras & monitoring the traffic.
• Responsible for taking Backups of incoming series & content over LTO Tapes using HP LTO-6 Ultrium 6250 Tape drive.
• Configuring & Maintaining Wi-Fi Routers, Cisco wireless controllers (2504) and Cisco Access points.
• Installation of NAS Storage (Netgear Ready NAS RR3312 and ReadyNAS 4360), format, distribute the space to different departments and maintain it.
• Looking after all the computers and laptops of the company. Installation of Official OS (Windows & MAC OSx) and other official Editing and Graphic software's (Adobe Photoshop, After Effects, Adobe Premiere Pro CC, Final Cut Pro & Maya 2016) and coordinating with the software companies and troubleshooting the user issue related.
• Antivirus installation and troubleshooting virus related issues.
• Also responsible for all downloads of TV series from the Client's & Production house.
• Responsible for uploading all the Online series over EPICON FTP Server from where it is send to YouTube, Netflix etc.
• Maintaining database of all passwords (Wi-Fi, servers etc.), Documenting Desktops, Laptops, MAC machines & all backup hard drives details.

• Imparting Routing & Switching training of CCNA & CCNP syllabus to the students.
• Setting up Labs, Upgrading IOS of Routers and Switches.
• Counseling the students for the Cisco related courses.
• Basic repairs and troubleshooting of Cisco Routers & Switches.
• Prepared course materials and training slides for the students.
• Boosting the student's moral and prepare them for interviews and exams.

• Consulting computer and network related issues.
• Responsible for I.T support over phone and remote access.
• Responsible to guide there onsite engineer to troubleshoot any network or system related issues.
• Solving users queries over phone, remotely or instructing there engineer to do so.
• Upgradations of hardware or software's.
• Taking there quarterly backups over there backup hard drives and dvd's.

• Imparting Hardware & Basic Networking training.
• Setting up the LAB for the Hardware, Microsoft & Cisco Labs.
• Preparing Course Materials.
• Maintaining the Computers for all the LABs.

• Maintaining Client Relationship with the company.
• Customer Support & Sales Representative.
• Maintaining Client's Computer / Network under Windows NT 4.0, Windows 95, 98 and Novell Netware 3.12 environment.
• Handling Office responsibilities in the absences of Company Partners.

• Imparting training in Computer Hardware, Assembling & Troubleshooting.
• Setting up the LAB for hardware and networking course.
• Counseling for Hardware / Networking courses.
• Training the students in Windows NT 4.0 and Novell Netware 3.12.

• Imparting training in Computer Software applications like Fundamentals, DOS, Windows 95, 98, MS-Office, PageMaker, CorelDraw, Photoshop etc.
• Responsible for the preparation of Course Material, Brochures etc.
• Designing the Course contents & Course materials.
• Looking after the advertisement and back office infrastructure work for the classes.