Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic
Sereena Ismail

Sereena Ismail

Kottayam

Summary

Results-driven professional with extensive experience at El Sol Power Solutions Pvt Ltd, excelling in document control and customer service. Proven ability to enhance operational efficiency through meticulous recordkeeping and effective team coordination. Recognized for maintaining accurate databases and resolving customer inquiries, ensuring high satisfaction levels and streamlined processes.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Documentation Executive

El Sol Power Solutions Pvt Ltd
Kottayam
01.2024 - Current
  • Manage customer data and government subsidy applications.
  • Resolve customer queries and complaints.
  • Ensure timely follow-ups and documentation accuracy.
  • Managed document control systems, ensuring all files were organized and accessible.
  • Assisted in training new employees.
  • Facilitated communication between departments to streamline documentation procedures.
  • Updated internal databases with the latest project information and changes effectively.
  • Maintained up-to-date records of all changes made to existing documents.
  • Provided guidance and direction to junior members of the team when needed.
  • Performed regular reviews of existing documents to identify areas for improvement or update outdated information.

Office Manager

Voyants Solutions Pvt Ltd
Kottayam
05.2023 - 01.2024
  • Organized office operations and procedures to enhance efficiency and productivity.
  • Managed schedules, appointments, and communications for executives and staff.
  • Coordinated meetings, events, and travel arrangements for team members.
  • Maintained inventory of office supplies, ensuring adequate stock levels at all times.
  • Assisted in financial management tasks including budgeting and expense tracking.
  • Maintained filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Managed office inventory and placed new supply orders.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Reviewed files and records to obtain information and respond to requests.
  • Managed office budget to handle inventory, postage and vendor services.
  • Provided training to new hires on office policies and procedures.
  • Trained and mentored administrative staff members in company policies, daily task execution, and industry best practices.

  • Responded to customer inquiries via phone or email in a professional manner.

Office Assistant

Sillcom Agencies
Kottayam
01.2017 - 03.2023
  • Managed daily office operations and coordinated administrative tasks effectively.
  • Assisted in organizing company events and maintained office supplies inventory.
  • Handled incoming calls, directed inquiries, and provided customer service support.
  • Maintained an organized filing system of paper documents and electronic files.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
  • Delivered messages and ran errands.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Managed daily office operations and maintained a clean and efficient workspace.

Education

Bachelor of Arts - English Literature

NSS College
Changanacherry
06-2016

Skills

  • Document control
  • Customer service
  • File organization
  • Office administration
  • Team coordination
  • Adaptability
  • Recordkeeping skills
  • Data management
  • Attention to detail

Certification

  • Diploma in Office Automation

Languages

Malayalam
First Language
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Tamil
Intermediate (B1)
B1

References

References available upon request.

Timeline

Documentation Executive

El Sol Power Solutions Pvt Ltd
01.2024 - Current

Office Manager

Voyants Solutions Pvt Ltd
05.2023 - 01.2024

Office Assistant

Sillcom Agencies
01.2017 - 03.2023

Bachelor of Arts - English Literature

NSS College

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Sereena Ismail