Serena Bethel-Polito
South Bend
Summary
- Dedicated Server with management experience.
- Delivered outstanding service in fast-paced restaurants.
- Demonstrated exceptional multitasking.
- Observed environment for problems and executed good solutions.
- Ready to pursue a career in healthcare; currently attending IvyTech's LPN program.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Manager/Server
Polito's Pizza
South Bend
02.2020 - 08.2025
- Completed the food order each week with 3 different vendors
- Filed sales tax each month
- Interviewing, hiring and firing; managing the Indeed website
- Implemented a training program for new hires
- Staff scheduling
- Multitasking under pressure: serving alone on busy days
- Resolved customer complaints in a professional manner to maintain positive relationships with guests
- Managed the social media pages
- Negotiating skills; dealing with different vendors, accounts and service providers
- Cooking and food handling experience
- Knowledge of the proper health codes
- Superior problem-solving skills
Server
Nicks Patio
South Bend
10.2017 - 01.2020
- Maintained cleanliness of dining area throughout shifts.
- Served a variety of customers and learned to handle situations correctly.
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner.
Education
LPN -
Ivy Tech Community College
South Bend, IN07-2026
High School Diploma -
Penn High School
Mishawaka, IN03.2017
Skills
- Recruitment
- Restaurant Management
- Serving Experience
- Catering
- Supervising Experience
- Employee Training
- Conflict Resolution
- Team Collaboration
- Full Service Restaurant Background
- ServSafe Food Manager
Certification
- ServSafe Manager Certification 12/01/23-12/31/28
Timeline
Restaurant Manager/Server
Polito's Pizza
02.2020 - 08.2025
Server
Nicks Patio
10.2017 - 01.2020
LPN -
Ivy Tech Community College
High School Diploma -
Penn High School
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