Serena Lanam
Bruceville
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Results-driven administrative professional skilled in critical thinking and time management. Expertise in document management and inventory control, ready to leverage experience to optimize office operations and enhance overall productivity.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
INDOT
Vincennes, IN
02.2021 - Current
- Coordinated office communications to enhance workflow and efficiency across departments.
- Streamlined document management processes, improving retrieval times and reducing redundancies.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply, janitorial, and material inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Managed inventory levels to ensure optimal stock availability and accuracy.
Medical Assistant
Greene Specific Chiropractic
Vincennes, IN
11.2019 - 02.2021
- Administered patient assessments and documented medical histories efficiently.
- Assisted in chiropractic procedures, ensuring patient comfort and safety.
- Managed appointment scheduling and patient follow-ups to enhance office workflow.
- Processed insurance claims accurately, improving reimbursement timelines.
- Monitored inventory levels of medical supplies, reducing shortages through proactive ordering.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Led venipuncture procedures ensuring patient comfort and procedural accuracy.
- Coordinated with laboratory staff to ensure timely processing of collected specimens.
- Worked effectively in fast-paced environments.
Medical Assistant
Luking Family Practice
Vincennes, IN
03.2017 - 10.2019
- Coordinated with healthcare providers to facilitate comprehensive patient treatment plans.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physician in minor procedures, including preparing exam room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Education
GED -
Vincennes University
Vincennes, INCertified Clinical Medical Assistant (CCMA) -
Vincennes University
Vincennes, INSkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Time management
- File organization
- Customer relations
- Clerical support
- Critical thinking
- Strong problem solver
- Data organization
- Invoice processing
- Prioritization
- Complex Problem-solving
- Inventory optimization
- Inventory purchasing
- Order processing
- Requisitions management
- Inventory counts
- Stocking and organization
Timeline
Administrative Assistant
INDOT
02.2021 - Current
Medical Assistant
Greene Specific Chiropractic
11.2019 - 02.2021
Medical Assistant
Luking Family Practice
03.2017 - 10.2019
GED -
Vincennes University
Certified Clinical Medical Assistant (CCMA) -
Vincennes University