Serena Patrick
256 Lester St Waterloo
Summary
Customer Service Representative bringing top skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Server
MEDUSA SHISHA BAR AND LOUNGE
2024.01 - 2024.02
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Cultivated warm relationships with regular customers.
Front Desk Assistant
COSMO CONSULTANCY
2022.10 - 2023.06
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information about hotel services.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Managed multi-line phone system, directing calls to appropriate departments while maintaining a friendly demeanor.
Call Operator
WAYMAKER ENTERPRISES
2022.01 - 2022.07
- Improved customer satisfaction by efficiently handling inbound calls and addressing concerns promptly.
- Reduced wait times for callers by effectively prioritizing tasks and managing high call volumes.
- Enhanced team productivity by consistently meeting performance metrics and setting a positive example for peers.
- Streamlined communication with customers by accurately documenting call details and updating records in the database.
Education
Bachelor of Commerce - Financial Accounting
Isabella Thoburn College
Lucknow, India01.2022
Skills
- Complaint resolution
- Data Collection
- Appointment Scheduling
- Call Management
- Paperwork Processing
- Consultative Sales
- Documentation
- Sales expertise
- Report Preparation
- Customer Relationship Management (CRM)
Timeline
Server
MEDUSA SHISHA BAR AND LOUNGE
2024.01 - 2024.02
Front Desk Assistant
COSMO CONSULTANCY
2022.10 - 2023.06
Call Operator
WAYMAKER ENTERPRISES
2022.01 - 2022.07
Bachelor of Commerce - Financial Accounting
Isabella Thoburn College
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