Sergio Del Real
Hammond
Summary
Dynamic Premises Technician at AT&T with a proven track record in fiber optic splicing and superior troubleshooting skills. Recognized for enhancing customer satisfaction through innovative solutions and effective teamwork. Committed to continuous learning and maintaining high safety standards while optimizing network reliability in complex installations and repairs.
Overview
11
11
years of professional experience
Work History
Premises Technician
AT&T
08.2014 - Current
- Provided exceptional customer experiences while installing or repairing services in both residential and commercial settings.
- Maximized team productivity through collaboration with colleagues on complex installation or repair projects.
- Stayed up-to-date on industry advancements through continuous learning, attending training sessions, and pursuing certifications as necessary.
- Educated customers on how to use Type service.
- Showcased problem-solving abilities by tackling complex technical challenges and finding innovative solutions to address customer needs.
- Maintained company vehicle and company equipment.
- Installed wiring, cabling and networking hardware on customer premises.
- Optimized network reliability through meticulous attention to detail when performing cable routing, splicing, termination, and testing tasks.
Education
Diploma -
George Washington Highschool
Chicago, ILSkills
- Fiber optic splicing
- Hand tool proficiency
- Customer service experience
- Management experience
- Hardware installation
- Telecommunications
- Superior troubleshooting skills
- Equipment troubleshooting
- Ladder safety
- Troubleshooting and repair
- Safety awareness
- Installation and maintenance
- Equipment safety
- Safety practices
- Vehicle management
- Teamwork
- Teamwork and collaboration
- Self motivation
Timeline
Premises Technician
AT&T
08.2014 - Current
Diploma -
George Washington Highschool
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