Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Serigne Gaye

Indianapolis

Summary

Dynamic and adaptable professional with a proven track record at Amazon, excelling in customer service and problem-solving. Recognized for strong teamwork and critical thinking skills, effectively managing multiple projects while maintaining attention to detail. Committed to enhancing customer satisfaction through efficient service and a positive attitude.

Overview

3
3
years of professional experience

Work History

Amazon Costomer Returns

Amazon
10.2024 - 06.2025
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Crew Member

Chipotle
05.2023 - 07.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Bagger

Kroger
06.2022 - 02.2023
  • Assisted with maintaining clean and organized store appearance.
  • Collected and returned all hand baskets and shopping carts to proper place for new customer use.
  • Worked together with cashiers to guarantee customer satisfaction.
  • Retrieved grocery carts and baskets from lot and various site locations.
  • Bagged customer purchases while paying mind to industry best practices.
  • Maintained customer satisfaction by assisting with carrying out goods.
  • Assisted with backroom duties by unloading deliveries and stocking shelves.
  • Supported cashier duties, expediting transactions and minimizing wait times for customers.
  • Followed safety protocols to prevent accidents and injuries.
  • Ensured customer satisfaction by accurately bagging groceries according to their type and fragility.
  • Facilitated smooth checkout process, coordinating with cashiers to address any issues promptly.
  • Reduced customer wait times by quickly adapting to different cashier speeds and customer volumes.
  • Cleaned and maintained production area and equipment.

Education

Pike High School
5401 W 71st St, Indianapolis, IN
05-2024

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Critical thinking
  • Calm under pressure
  • Decision-making

Accomplishments

  • Supervised team of 5 staff members.

Languages

English
Full Professional

Timeline

Amazon Costomer Returns

Amazon
10.2024 - 06.2025

Crew Member

Chipotle
05.2023 - 07.2024

Bagger

Kroger
06.2022 - 02.2023

Pike High School

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Serigne Gaye