Summary
Overview
Work History
Education
Skills
Timeline
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Serria Stiverson

Terre Haute

Summary

Accomplished Front End Supervisor at Lowe's, adept in enhancing customer satisfaction and streamlining operations. Leveraged problem-solving skills and staff coaching to boost team productivity by over 30%. Expert in customer service and workflow management, fostering a positive work environment and strong client relationships.

Overview

9
9
years of professional experience

Work History

Front End Supervisor

Lowe’s
12.2021 - 10.2023
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in 14 checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Promoted a safe working environment by enforcing safety guidelines among team members consistently.
  • Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
  • Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
  • Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
  • Participated in regular meetings with upper management to discuss front-end performance metrics.
  • Handled personnel issues such as attendance tracking, time-off requests, disciplinary actions fairly.
  • Increased employee retention by fostering a positive work environment and providing ongoing support to team members.
  • Enhanced team morale and productivity by implementing weekly feedback sessions.
  • Fostered strong communication between front-end team and other departments, improving overall store operations.
  • Oversaw installation of new checkout software, minimizing errors and speeding up transactions.

Department Supervisor

Lowe’s
09.2019 - 12.2022
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
  • Managed team of 12 employees, delegated tasks and held each employee accountable for completing assignments.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
  • Assigned tasks and established work schedules to staff to cover operational needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Maintained clean, organized workspaces for optimal functionality and employee safety.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.

Sales Associate

Lowe's
04.2015 - 09.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.

Education

Associate Of Applied Business - Accounting

Ivy Tech Community College of Indiana
Terre Haute, IN

Skills

  • Customer service
  • Problem-solving skills
  • Cash register operation
  • Workflow management
  • Opening and closing procedures
  • Complaint resolution
  • Staff management
  • Time management
  • Listening skills
  • Performance improvement
  • Relationship building and management
  • Operations
  • Fraud prevention
  • Order management
  • Staff coaching and training
  • Team building and motivation
  • Cycle counts and audits
  • Superior work ethic

Timeline

Front End Supervisor

Lowe’s
12.2021 - 10.2023

Department Supervisor

Lowe’s
09.2019 - 12.2022

Sales Associate

Lowe's
04.2015 - 09.2019

Associate Of Applied Business - Accounting

Ivy Tech Community College of Indiana

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Serria Stiverson