Seshadri Kishore
Service Desk Engineer (Intune Administrator)
Chennai
Summary
Dynamic Service Desk Engineer with expertise in Microsoft Intune and a proven track record at Cognizant. Skilled in incident management and technical troubleshooting, I enhance customer satisfaction through effective remote support and collaboration. Adept at deploying security protocols and managing device configurations, I consistently deliver prompt solutions to complex IT challenges.
Overview
4
4
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Service Desk Engineer (intune Administrator)
Cognizant
02.2024 - 06.2026
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Tested and checked performance of hardware and software programs.
- Perform basic trouble shooting for comman IT issues including password resets,connectivity issue ,account locks,email issue ,printer problem and standard application.
- Create and update incident and service request in service now with a accurate categorization,priortization,and description.
- Managed and configured Microsoft Intune for device management (Windows, iOS, Android).
- Deployed and managed apps, policies, and security settings across devices.
- Troubleshot enrollment issues, device configurations, and app deployments.
- Collaborated with teams for Intune integration with Azure AD, SCCM, and other tools
Service Desk Analyst
Entrust software service
Chennai, Tamilnadu
09.2022 - 12.2023
- Managed high-volume ticket queues efficiently, prioritizing urgent requests for prompt attention.
- Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
- Engaged in user support interactions via telephone, chat and email platforms.
- Reduced ticket resolution times with thorough troubleshooting and effective communication skills.
Education
Bachelor of Engineering -
SKR Engineering College (Anna University)
Poonamallee 07-2022
High School Diploma - Computer Science
Kavitha Matriculation Higher Secondary School (KMHSS)
Pallavaram Chennai06-2018
GED -
Kavitha Matriculation Higher Secondary School (KMHSS)
Pallavaram 05-2016
Skills
Software installation
Incident management
Asset management
Backup and recovery
SLA
System administration
Active directory
Ticketing systems
Technical troubleshooting
Sccm
Teamwork and collaboration
Customer service
Microsoft intune
Application support
Certification
MECM certificate
Timeline
SharePoint,teams, onedrive
02-2025
MECM certificate
04-2024
Service Desk Engineer (intune Administrator)
Cognizant
02.2024 - 06.2026
Service Desk Analyst
Entrust software service
09.2022 - 12.2023
Bachelor of Engineering -
SKR Engineering College (Anna University)
High School Diploma - Computer Science
Kavitha Matriculation Higher Secondary School (KMHSS)
GED -
Kavitha Matriculation Higher Secondary School (KMHSS)