Seshadri Vyas

My org (AGI-DS) is responsible for faster, cheaper and more secure ground truth data generation for ML/LLM Scientists to 50+ orgs across Amazon. I'm responsible for building products which deliver ground truth data within customer's need-by dates. In order to do this, I build products which programatically balance supply and demand for a 2-sided network. Key achievement -

• Increased % of orders delivered on-time by 800 bps over 3 quarters, by solving real-time scheduling and forecasting across a fleet of globally distributed 4000 member Operations team.

I led the Platform Product Team at Razorpay

• My charter includes managing 5 pods, covering Acquisition, Onboarding, Activation, Engagement and Support for Razorpay's neobanking vertical (RazorpayX)
• I've grown the monthly transacting users by ~15% month over month by introducing new channels for customer acquisition.
• I've improved M1-M6 retention for RazorpayX by launching Access Controls so that founders can trust their accountants with their primary bank accounts.

I led 3 different teams at MakeMyTrip and received recognition by way of back to back promotions across my time here

• Team #1: I started by leading the first Growth PM team at MakeMyTrip
• I was responsible for initiatives in new user acquisition with a focus on user led techniques
• My biggest impact was in doubling the share of new users from user led programs from 5% to 10% in 5 months
• These initiatives meant that an additional 4000 users were accessing MakeMyTrip every day and adding $1.5 million to annual revenue
• Team #2: I moved internally to brand Goibibo, where I set up the first Customer Experience team here
• I was responsible for NPS & Contact Ratio metrics
• I oversaw a product journey from idea to massive scale out by building a chatbot called 'Gia'
• Gia helps save Contact Center Costs by $2 million per year by automating ~60% of user queries
• Users who interacted with Gia reported a 5- point increase in NPS and a 4X increase in repeat usage
• Additionally, I also integrated Gia to filter leads for selling high value travel holiday packages, generating revenue of $4 million per year
• I won multiple industry level awards for this initiative - like 'India CX Award for Best E-Commerce Customer Experience' and Gold award at 'CX Week Asia', Singapore
• I also received the annual CEO's Ring of Honour in 2019 - given to the top 15 employees across a two thousand member organization
• Team #3: As the org's focus shifted towards building high-frequency travel use cases, I led another 0-1 initiative and launched a new category called 'Metro', which has grown from 0 to 1000 tickets per day in a period of 4 months
• At this time, I also led the product team for one of the largest categories (in terms of search volume) - Trains
• In this role, I've been able to improve the end-to-end funnel conversion by 15% by building a 'Recommended' option and a Merged Search Results Page.

• I increased the revenue from Paid Classified Listings by 32% over a 3-month period by focusing on three unexplored areas - Micro-Market level pricing, Career Billing, Deferred Payment Solutions
• I launched a mobile app called 'Smart Guard', which was responsible for generating additional revenue worth $1 million USD annually

• MyParichay was a startup in the social recruitment space in India, which eventually had to shut down
• I built a recruiter facing product that matched Facebook profiles with LinkedIn profiles for 30 million Indians job seekers
• The solution worked with the accuracy of being 80% correct for half of the Facebook profiles.

• Advisory Board Company - was a $5 billion healthcare consulting & analytics company, I was working as a Microsoft.Net Engineer
• I was recognized for my positive contribution in building a 'Usage Tracking' module
• This project was awarded with Highest ROI Award in the year 2012
• This role helped me make the transition from an engineer to a Product Manager.

• Wipro Technologies - $18bn Information Technology Services Company
• As an entry-level Microsoft.Net engineer, I was working as an individual contributor for developing consumer & business facing products in the out-sourcing model.