Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Table Tennis
Timeline
Generic
Seshagiri Rao Sikha

Seshagiri Rao Sikha

Hyderabad

Summary

Experienced Senior Project Manager gifted at meeting tight deadlines, driving business opportunities, and working well in team-based environments. Engaging and personable to manage key milestones and deliver exemplary customer service.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Senior Project Manager

Cognizant Technologies Solutions
03.2021 - Current
  • Maintained schedules to meet key milestones at every project phase.
  • Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
  • Mentored junior project managers and team members to enhance their skills and career growth.
  • Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
  • Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
  • Negotiated contracts with vendors and suppliers, securing favorable terms for the organization''s benefit.
  • Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
  • Developed and maintained project budgets to control costs and meet organizational and project goals.
  • Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
  • Streamlined project management processes by implementing agile methodologies, resulting in improved efficiency and reduced costs.
  • Managed budgets exceeding $5 million while effectively controlling costs through diligent financial oversight.
  • Spearheaded process improvement initiatives that resulted in increased productivity and streamlined workflows across departments.
  • Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
  • Optimized team performance and project outcomes by setting clear goals and expectations, coupled with regular performance reviews.
  • Negotiated conflicts within project teams to ensure smooth project execution and maintain high morale.

Project Manager

Altruista Health
09.2019 - 02.2021
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
  • Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
  • Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
  • Oversaw implementation of new project management software, facilitating more efficient workflow and better project tracking.
  • Facilitated smoother project transitions, ensuring thorough documentation and effective handovers.
  • Completed projects within tight deadlines, coordinating team efforts and prioritizing tasks effectively.

Customer Success Manager

Capillary Technologies
10.2016 - 08.2019
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Established strong relationships with key customers, resulting in increased customer loyalty.
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
  • Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
  • Implemented effective communication strategies that fostered long-lasting connections with customers.
  • Championed innovative solutions that empowered customers to optimize their use of the product or service effectively.
  • Developed comprehensive knowledge base and FAQs, reducing incoming support queries by offering self-help options.
  • Facilitated customer success workshops and webinars, providing valuable education and fostering sense of community.
  • Organized and led quarterly business reviews with top clients, showcasing product value and discussing future opportunities.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Entrepreneur

Rocana Software Solutions
08.2012 - 08.2015
  • Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
  • Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
  • Launched new product lines successfully through comprehensive planning, strategy and research.
  • Determined business plan, mission statement, and vision.
  • Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
  • Enhanced online presence with well-designed websites, engaging social media content, and targeted digital advertising campaigns.
  • Participated in industry conferences, networking with peers and staying informed about emerging trends and technologies.

Programmer Analyst

Cognizant Technologies Solutions
03.2011 - 05.2012
  • Authored code fixes and enhancements for inclusion in future code releases and patches.
  • Provided ongoing support for users experiencing issues or requiring assistance with application functionality.
  • Contributed to successful project completion with effective time management and prioritization skills, meeting tight deadlines consistently.
  • Collaborated with cross-functional teams to ensure seamless integration of new features into existing applications.

Junior Software Engineer

EnLume
06.2010 - 02.2011
  • Analyzed code defects and failures and presented code refactors and design fixes.
  • Delivered completed products within project deadline.
  • Contributed to daily scrum meetings with team updates.
  • Assisted development of technical documentation and revised documentation.

Technical Support Engineer

SolarWinds
10.2008 - 05.2010
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.

Education

No Degree - General Management

Indian Institute of Management (IIM A)
Ahmedabad, India
06.2020

Bachelor of Computer Science - Information Technology

Jawaharlal Nehru Technological University
Hyderabad
06.2008

Skills

  • Project Planning
  • Scope Management
  • Client Relationship Management
  • Project plan development
  • Project Scheduling
  • Cost Control
  • Agile Methodology
  • Quality Control
  • Requirements Gathering
  • KPI Tracking
  • Problem-Solving
  • Teamwork and Collaboration
  • Budget Control
  • Multitasking Abilities
  • Conflict Resolution
  • Relationship Building
  • Agile Methodologies
  • Customer Relationship Management
  • Performance monitoring
  • Information Technology Management
  • Decision-Making
  • Status Updates
  • Idea Development and Brainstorming
  • Gantt Charts
  • Problem-solving abilities
  • Effective Communication
  • Goal Setting
  • Continuous Improvement

Accomplishments

  • Received a Hatrick of high Customer Satisfaction score for 3 top projects.
  • Achieved 5 employee recognition awards for exceeding expectations in project execution

Certification

  • Certified ScrumMaster (CSM) - Scrum Alliance.
  • PRINCE 2 Practitioner Axelos

Table Tennis

Am an Advanced player love playing TT whenever time permits

Timeline

Senior Project Manager

Cognizant Technologies Solutions
03.2021 - Current

Project Manager

Altruista Health
09.2019 - 02.2021

Customer Success Manager

Capillary Technologies
10.2016 - 08.2019

Entrepreneur

Rocana Software Solutions
08.2012 - 08.2015

Programmer Analyst

Cognizant Technologies Solutions
03.2011 - 05.2012

Junior Software Engineer

EnLume
06.2010 - 02.2011

Technical Support Engineer

SolarWinds
10.2008 - 05.2010

No Degree - General Management

Indian Institute of Management (IIM A)

Bachelor of Computer Science - Information Technology

Jawaharlal Nehru Technological University

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Seshagiri Rao Sikha