Seshu Kumar Kolakaluri
Hyderabad
Summary
- Results-oriented Sr. Scrum Master with 3.5 years of experience facilitating Scrum ceremonies and empowering cross-functional teams to deliver high-quality solutions.
- Proven ability to identify and resolve project impediments, ensuring smooth progress and team productivity.
- Skilled at driving continuous improvement and fostering a culture centred on Agile principles and values.
- 20 years of diverse industry experience spanning operations, project management, and client services, offering broad expertise in business processes and organizational dynamics.
- Strong record of stakeholder engagement, effective communication, and alignment of team objectives with business goals.
- Deep understanding of team dynamics, providing leadership and support to promote collaboration and maximize performance.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Scrum Master
Indegene
11.2023 - 12.2024
- Facilitated Scrum ceremonies (Sprint Planning, Daily Standups, Reviews, Retrospectives) to improve team collaboration and ensure adherence to Agile principles.
- Eliminated impediments by proactively resolving team conflicts and addressing technical blockers, improving team productivity.
- Tracked key Agile metrics (backlog health, burn-down charts, acceptance criteria, velocity) to drive transparency and predictability, leading to better decision-making.
- Partnered with Product Owner to prioritize user stories and streamline backlog grooming, resulting in a 15% increase in on-time project delivery.
- Cultivated a culture of continuous improvement by orchestrating impactful Sprint Retrospectives and empowering teams to adapt and evolve practices, enhancing overall team performance.
- Successfully executed cross-functional and global projects, consistently delivering results within scope, meeting deadlines, and adhering to budget constraints.
- Optimized costs across multiple initiatives with budgets between $5,000 and $10,000.
- Devised and executed risk mitigation strategies to proactively minimize project disruptions and ensure delivery continuity.
- Ensured alignment with project requirements and quality benchmarks
- Key Achievement: - Accelerated team velocity by 20% through strategic facilitation of Scrum ceremonies, continuous coaching, and removal of impediments; mitigated post-release defects by 30%
- "Successfully delivered a critical web project despite significant impediments, ensuring client satisfaction."
Assistant Team Manager
Concentrix Catalyst
04.2021 - 09.2023
- Coordinated with a cross-functional team of 10 to streamline operational workflows and ensure alignment with Agile delivery goals, enhancing team efficiency.
- Fostered a collaborative and high-performing team culture by championing open communication, cross-departmental synergy, and Agile values, improving team morale and productivity.
Sr. Client Services - Scrum
Concentrix, Prokarma Softech
06.2017 - 02.2021
- Spearheaded Scrum events, ensuring productivity and adherence to Scrum principles.
- Led sprints in close collaboration with Product Owner and development teams.
- Removed impediments to address obstacles hindering team progress, such as resolving conflicts, addressing technical issues, or improving communication.
- Collaborated closely with the product owner on backlog management, and continuous feature delivery.
- Implemented transparent and open communication strategies, employing clear communication methods and tools to facilitate discussions on project progress, challenges, and potential risks.
- Cultivated a culture of continuous improvement by encouraging team adaptation and facilitating Sprint Retrospectives to identify areas for enhancement.
- Delivered exceptional service, achieving high client satisfaction.
- Key Achievement: Promoted to Assistant Team Manager within [26] months.
Bid Manager
Tech Mahindra Business Services
04.2015 - 05.2017
- Managed end-to-end bid responses to customer RFXs, orchestrating proposal development and optimizing submission
SME And Escalations Supervisor
Tech Mahindra
05.2005 - 01.2013
- As Escalation Supervisors managed high-priority customer issues and ensure timely resolution while maintaining service quality.
- As Subject matter expert ensured accuracy, relevance, and quality in their area of specialization.
- Key Achievement :-Consistently achieved the quarterly Net Promoter Score (NPS) target of 28%, Successfully maintained Customer Satisfaction (CSAT) and Average Handle Time (AHT) in alignment with SLA
- Recognized as the Best Customer Satisfaction (CSAT) Associate for March 2007 Tech Mahindra/AT&
Sr. Technical Support Associate
Sutherland Global Services
03.2003 - 03.2005
- Handled inbound technical support calls related Quickbooks & TurboTax
- Key Achievement Obtained the 'Best Associate Award' 2004
Team Leader
Voiveline Teleservices
03.2000 - 03.2003
- Served as Sales Team Leader, managing and mentoring a team of 14 sales representatives. Oversaw daily operations, set performance goals
Education
Master Degree - personnel management
Centre For Distance Education, Osmania University
HYDERABAD, Telangana01.1999
Bachelors - Commerce
Railway Degree College, Osmania University
HYDERABAD, Telangana01.1997
Skills
- Facilitation of Scrum ceremonies
- Product Backlog Refinement
- Impediment management
- Conflict resolution
- Servant leader
- Retrospective Analysis
- Risk Management
- Project Management
- Problem solving
- Coaching
- Stakeholder engagement
- Jira, Confluence
Certification
- ITIL V3 Foundation Certified
- Agile Project Management - HP Life - Certificate of Completion
- Agile & Scrum Master - certificate code: 859108
- Business Analysis Foundations - LinkedIn
- Project Management Simplified - LinkedIn
- AI for Beginners - HP Life - Certificate of Completion
Awards
Best CSAT (Customer Satisfaction) Associate, Best Associate Award
Timeline
Senior Scrum Master
Indegene
11.2023 - 12.2024
Assistant Team Manager
Concentrix Catalyst
04.2021 - 09.2023
Sr. Client Services - Scrum
Concentrix, Prokarma Softech
06.2017 - 02.2021
Bid Manager
Tech Mahindra Business Services
04.2015 - 05.2017
SME And Escalations Supervisor
Tech Mahindra
05.2005 - 01.2013
Sr. Technical Support Associate
Sutherland Global Services
03.2003 - 03.2005
Team Leader
Voiveline Teleservices
03.2000 - 03.2003
Bachelors - Commerce
Railway Degree College, Osmania University
Master Degree - personnel management
Centre For Distance Education, Osmania University
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