Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Aka Kavitha

Chennai

Summary

  • Software Engineer with experience in AI/ML, backend development, and cloud deployments, specializing in Java, Python, Spring Boot, and FastAPI.
  • Designed and implemented scalable services, including conversational analytics (Q2G), multilingual support, and vector search using OpenSearch.
  • Led Key migrations, such as transitioning deployments from OpsWorks to EKS, and owned critical modules like the Summary Service for Insights/RCA.
  • Strong problem-solving, research, and collaboration skills, with a focus on building robust, high-performance systems.

Overview

3
3
years of professional experience

Work History

Software Engineer

Freshworks
10.2023 - Current
  • Joined the AI/ML team as a Software Engineer after completing the Graduate Trainee program and contributed to the development of Q2G (Query to Graph), enabling conversational analytics by converting user queries into graphical insights.
  • Led the migration of deployments from OpsWorks to EKS for improved scalability and maintainability.
  • Spearheaded multilingual support for the Q2G feature to enhance accessibility.
  • Implemented OpenSearch as a vector database to store embeddings and perform similarity calculations using cosine similarity.
  • Owned the Summary Service module, a key component of the Insights/RCA feature, summarizing week-over-week and month-over-month customer metrics.
  • Designed and implemented linguistic service from scratch, a core component providing multilingual support for key features in insights and Root Cause Analysis(RCA).

Graduate Trainee

Freshworks
07.2022 - 10.2023
  • Joined Freshworks as a Graduate Trainee for the Analytics Platform, a no-code data visualization tool.
  • Assisted senior developers with quick bug fixes by rapidly understanding the codebase.
  • Provided support to on-call engineers by debugging and resolving L2 support tickets.
  • Wrote JUnit test cases for the Fair Usage Policy feature, a large-scale project with over 5,000 lines of code.
  • Implemented Stored Procedures to identify customers violating the Fair Usage Policy across multiple metrics.

Education

Bachelor of Technology - Mechanical Engineering

Rajiv Gandhi University of Knowledge Technologies
Idupulapaya, Andhra Pradesh
05.2022

Skills

  • Java
  • Python
  • Large Language Models
  • Docker
  • DataBricks
  • Terraform
  • Kubernetes
  • CI/CD
  • SQL
  • Spring Boot
  • FastAPI
  • AWS
  • OpenSearch
  • MySQL
  • Postgres
  • Jenkins

Websites

Timeline

Software Engineer

Freshworks
10.2023 - Current

Graduate Trainee

Freshworks
07.2022 - 10.2023

Bachelor of Technology - Mechanical Engineering

Rajiv Gandhi University of Knowledge Technologies

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Aka Kavitha