SETHU MADHAVAN V G
Ernakulam
Summary
Resourceful Customer Service Representative, known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively, and building positive relationships. Proficient in conflict resolution and communication, with a positive attitude and a customer-first approach that is highly valued. Experience in managing customer inquiries and consistently delivering support, leveraging effective communication, and problem-solving skills to efficiently resolve issues. The track record demonstrates a commitment to maintaining high satisfaction levels through empathetic and responsive service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Sutherland Global Private Limited
Ernakulam
08.2022 - Current
- Delivered accurate, policy-compliant solutions, enhancing customer satisfaction
- Answered customer telephone calls and message conversations promptly to avoid on-hold wait times.
- Resolved customer queries efficiently, improving user experience, and boosting retention.
- Strengthened problem-solving skills by diagnosing and troubleshooting technical issues
- Enhanced communication and teamwork in a dynamic, customer-centric environment
- Maintained detailed documentation, optimizing workflow efficiency, and service quality.
- Quickly adapted to new tools and technologies, demonstrating a strong learning curve
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Helped a large volume of customers every day with a positive attitude and a focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Increased team productivity with effective communication and coordination of tasks.
- Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
- Enhanced customer loyalty by providing empathetic and efficient resolution to issues.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
- Streamlined customer service processes to reduce wait times and improve service quality.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services, and creating welcoming, positive experiences.
Flutter Developer Intern
Soft Loom Technology
Ernakulam
03.2024 - 09.2025
- Created dynamic, responsive UI components using Flutter widgets, and ensured optimal performance across devices.
- Integrated REST APIs for interactive applications, enhancing user engagement.
- Optimized performance with state management techniques (Provider, Bloc, Cubit, GetX), reducing UI rendering time by 30%.
- Leveraged Firebase for authentication, real-time database management, and cloud storage.
- Proved successful at working within tight deadlines and a fast-paced environment.
- Resolved critical bugs, reducing crash rates, and improving user experience.
- I gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency, and expanding the technical skill set.
- Analyzed problems and worked with teams to develop solutions.
- Developed reusable Flutter components and minimized code.
- Ensured adherence to coding standards through rigorous code reviews.
- Built databases and table structures for web applications.
Python Development Intern
Unthink AI
03.2022 - 08.2022
- Company Overview: Virtual.
- Migrated legacy code from Python 2 to Python 3, modernizing outdated syntax and libraries.
- Automated data processing workflows increase efficiency.
- Built and integrated RESTful APIs, expanding application functionality.
- Optimized database queries, improving performance, and scalability.
- Applied data structures and algorithms to refine AI-driven solutions.
- Contributed to Agile sprint planning and code reviews.
Education
Bachelor of Science - Computer Science And Engineering
MEA Engineering College
Malapuram01.2022
High School Diploma -
Desha Bandhu Higher Secondary School
Mannarkkad01.2017
Secondary -
St. Dominics Convent English Medium School
Palakkad01.2015
Skills
- Supportive client interaction
- Customer Experience Management
- Effective Team Partnership
- Problem resolution
- Strategic Issue Analysis
- Customer complaint resolution
- Client relationship development
- Facilitating return transactions
- Quality Evaluation
- Strategic Account Oversight
- MS Office and Outlook proficiency
- Customer complaint handling
- Composed and professional under pressure
- Effective Call Handling
- Technical writing
- Flutter
- Dart
Certification
- Flutter Internship, Soft Loom Pvt Ltd, Ernakulam, 02/01/24
- Certified Python Developer, Unthink AI
- Version Control & Git, Hands-on experience with GitHub for collaborative development
Websites
Languages
English
First Language
Malayalam
Proficient (C2)
C2
Tamil
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Accomplishments
- 2nd Runner-Up, CSI App Awards 2022 for innovative app development.
References
References available upon request.
Timeline
Flutter Developer Intern
Soft Loom Technology
03.2024 - 09.2025
Customer Service Associate
Sutherland Global Private Limited
08.2022 - Current
Python Development Intern
Unthink AI
03.2022 - 08.2022
Bachelor of Science - Computer Science And Engineering
MEA Engineering College
High School Diploma -
Desha Bandhu Higher Secondary School
Secondary -
St. Dominics Convent English Medium School
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